Hemanth Kumar Marlothu

• Recruit and train associates for the F&D, AML, and KYC teams through rigorous screening processes
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conduct audits for quality, compliance, and adherence to guarantee strict adherence to standard guidelines with no deviations.
• Participate in Business reviews with several teams to foresee potential growth and expansion of the team and also refine and adapt the team to meet the set expectations.
• Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
• Generated reports detailing findings and recommendations.

• Train NHTs to proficiently guide trainees through their Nesting stage, ensuring maximum throughput during Onboarding assessments
• Conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA) to pinpoint opportunities for improvement
• Implement refresher courses and Root Cause Analysis (RCA) classes to address identified areas
• Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
• Acquired specialized training in Fraud Investigation (Fraud & Disputes), KYC and AML to scrutinize and validate potentially fraudulent claims, subsequently submitting findings for chargebacks, finishing user onboarding process with EDD, CDD and Watchlist screening, monitoring Transactions and patterns to eliminate possible AML or ATF policy violators and deliver the same training to new personnel commencing the Pilot batch in the organization.
• Advanced internal staff development through the creation of tailored workshops addressing specific company-wide challenges or goals.

• CSR for a Canadian Fintech Organization, assist users with their general & day-to-day queries regarding their account and transaction management, inbound and outbound funds transfer, credit building, provide insights on their daily transactions and form a better earn-spend analysis to help in savings.

8.25

90%

70%