HEMANTH KUMAR P V

• Invoicing customer orders according to the policy and sharing the invoices to customers.
• Processing returns request (RMA) received from customers ensuring they are processed in a timely manner, that data integrity is maintained and that orders entered into the system can be repaired.
• Generating Licenses in the customer account.
• Maintaining and monitor the orders in Oracle system throughout their complete lifecycle, making sure they are shipped and delivered to customer.
• Working on the process documentations.
• Working on the ERP tool implementations and part of a UAT.
• Reduced maximum of the additional cost to the companies by fixing the issues in the process.
• Primary point of contact for RMA issues between customers, operations, repair centers, warehouse, Global Logistics, Finance, Sales Team, Quality team
• Strong focus on meeting SLA’s, compliance standards, delivery metrics and process improvement.
• Streamlined administrative tasks such as inventory management, ordering supplies, and maintaining stock in the centers.
• Implemented staff training programs focused on customer service excellence, enhancing team performance in handling diverse situations professionally.
• Prepared weekly employee work schedules to meet operational needs.
• Improved team morale by creating a positive work environment through open communication and regular feedback sessions.
• Maintained accurate documentation of all project-related information for easy reference during future initiatives or audits.
• Optimized workflow processes by identifying bottlenecks and implementing solutions to increase efficiency.
• Assisted in budget management, ensuring projects remained within allocated financial parameters.
• Prepare status reports and customized reports in order to provide customers with updates on their each account throughout the process.
• Managed daily pricing process to validate data integrity, pricing calculations and pricing distribution to systems and counterparties.
• Approved volume discounts and pricing adjustments, resolving
• Monitoring and manage all open RMAs to ensure we are proactively following up to ensure no delays are experienced in the reverse logistics supply chain
• Double-checked product pricing and displays.

• Create the Sales orders with the details received from Sales team (like Customer PO, Signed Quote and PO Waiver).
• Book the order using ERP Oracle in the system.
• Make any changes on the existing Service contracts.
• Make sure tickets are allocated to the team.
• Handling customer calls and resolving the queries.
• Generating Credit Memo's (QRMA) and reversing the revenue if the customer has any issues with products and services and booking the replacement order and planning for re-shipping for the same.
• Co-ordinate with the collections team to make sure that the invoices are paid and any customer disputes are resolved.
• Arrange weekly calls with the clients to discuss the business requirements.
• Raise invoices against the customers after the products are delivered
• Setting up customer in system and resolving the queries
• Cash collections and Debt management.
• Working on the multiple reports and generating metrics.
• Onboarding projects from the onshore and arranging training to the team members.

Invoice Processing, Billing Process,Credit Note Processing,Accounts Receivable Cash Collection, Cash application, Accounts Receivable Dispute Management ( Finance and Accounting )

• Roles and Responsibility:
• Invoicing as per the client requirements
• Cash Allocation – Investigation of unapplied payments and ensure proper allocation.
• Uploading Bank Statement.
• Working on the Accruals on monthly basis.
• Posting incoming payments received through Bank Statements, Cheques payment and allocating payments to open invoices provided by the customers.
• Analysis of customer accounts and handling Queries.
• Interacting with Clients and Counterpart.
• Reconciliation of Bank statements payments.
• Creation of Debit as well as Credit memos in customer account.
• Clearing of Collaborative Dispute Resolution requests
• Quality Checking done on a regular basis and Adhere to Month End Closer activities
• Run Direct Debit proposal, Perform Direct Debit and Direct Debit reversal.
• Participated in UAT testing.
• Entering the data, tracking issues and making changes in the process as
• required.
• Maintain pricing and work with the business to create pricing models in SAP.
• Involved in training to new joiners on the Tools and complete knowledge of O2C process.
• Generating reports on daily basis and submitting to management.
• Implemented process improvement ideas
• Working on the Account reconciliations .
• Worked on the SAP S/4 HANA migration process and implemented successfully.

• Onboarding client and setting up account and details in Oracle data base.
• Entering the data and tracking issues in the Oracle.
• Generating metrics report and submitting them to higher Management.
• Worked on the project automation related to the customer account set-up.
• resolving the customer queries.
• Co-ordinations with Sales team and supporting them in terms of the set-up pricing in the quote builder tool.
• Maintaining all the documentation and worked on continues process Improvement.
• Implemented process improvement Ideas and reduced manually work.
• Working with multiple teams such a Finance, IT, Global Accounting team.

Quoting Pricing, Billing Process,Client Invoicing Process, Credit Note Processing, Accounts Receivable, Cash Collection, Dispute Management,

(FInance and Accounting End to End O2C AR )

• Create the quote with the details received from Sales team (like Customer PO, Master agreements).
• Analyze the documents received from sales, if it meets all the required criteria of an executable order.
• Book the order using Web tools and ERP in the system.
• Co-ordinate with the other department for order status, Shipping dates, Price Product availability and backlog, etc.
• Billing the order as per the customer requirements.
• Raise invoices against the customers after the products are delivered.
• Validating and Submitting Invoices to the customer.
• Auditing complete Invoicing process of the team and approving to process.
• Co-ordinate with the collection team to make sure that the invoices are paid and customer disputes are resolved.
• Working on the Accruals every month.
• Supporting the collection team in forecasting the revenue.
• Involved in regular calls with the clients to discuss the business requirements.
• Involved in AUDIT and explain the process and clarify any issues on the documents to the auditors.
• Auditing the team transactions to make sure that to maintain 100% quality by team in the daily deliverables.
• Strong focus on meeting SLA’s, compliance standards, delivery metrics and process improvement.
• To support Supervisor on day-to-day activities like monitoring reports and in the smooth process operations,
• Documentation of the all the process and measurements reporting.
• Updating Huddle board, Dash board, and trackers relating to the Process like OE tracker, invoice tracker and IDTR reports.
• Regularly involved in OPEX overview and discussing with the team.
• Key knowledge on Artificial Intelligence and how it works.
• Supporting contract management and doing internal audits, co-originating with external audit
• Submitting Global Metrics, 3X3, preparing daily reports such as billing and invoices processes, order reports and monthly reports to know the revenue.
• Analyzing Client account and reporting the portfolio to management.
• Setting up customer in system and resolving the queries
• Perform customer account reconciliation on timely manner,
• Experience in Dunning and Direct debits.
• Prepare the offset requests to AR and follow-up with the Finance for the same.
• Forecasting and Debt Managemen
• Checking customer's credit situation.
• Deciding whether or not to offer the credit.
• Setting up the terms and conditions of the receivable and payable balances.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
• Assist in the setting up of the credit control system.
• Ensure that debts are paid in a timely manner.
• Meet cash & debtor day targets set by the Firm.
• Chase overdue invoices by telephone, email & letter within agreed timescales.
• Maintain accurate records of all chasing activity.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary.
• Identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company's policies.
• Handle disputed bills and negotiate to bring payment within the agreed terms.
• Provide accurate advice on billing queries.
• Respond promptly and completely to both client and internal enquiries.
• Propose write off of irrecoverable receivables.
• Providing ad-hoc reporting as and when requested by management.
• Undertake account reconciliations as required.
• Ensure monthly processing deadlines are met as required.
• Send out monthly client statements/letters as may be agreed from time to time.
• Auditing all the requests that have been close.
• Involved in training to new joiners on the Tools and complete knowledge of O2C process.
• Having Knowledge of End-to-End AR .
• Generation financial metric reports from the tools.
• Co-originating with multiple multiple teams such as IT, HRs, Corporate Departments.