Hemanthkumar raja
Chennai
Summary
Dynamic Team Supervisor with 14 years of experience in collections and BPO management at Matriz Solutions. Proven leadership in enhancing performance and driving recovery rates. Skilled in skip tracing and customer engagement, effectively managing high-value accounts while fostering team collaboration to achieve outstanding results.
Overview
14
14
years of professional experience
Work History
Team Supervisor
Matriz Solutions
09.2023 - 11.2025
- Handled recovery cases of yes bank ,chola mandalam ,credit cards, using skip tracing tools
- repossesion of two wheeler loans in a commission basis
- competent professional with 14years of experience in collections ,bpo management ,secured and unsecured loans .both metro and Non metro regions Pan india .
Team Coordinator
SHAHA FINLEASE SERVICES
08.2018 - 02.2023
- Handling standard chartered bank of credit cards ,business loan
- most matured recovery cases of barclay ,scb ,hdfc ,icici ,axis ,yes bank
- visiting high value accounts & critical customers and the collection process
- Review daily collection ,pending cases and expected delinquency
- Analyze current environment and collection trends and provide improvement solutions.
Skip Trace Investigator
Forte Management Services
05.2013 - 01.2018
- Made daily collection calls to customers.
- Identified best-known address to locate client's collateral or customer.
- Worked closely with repossession agents to coordinate activities.
- Worked accounts bkt to higher vintage days past due.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Worked well in a team setting, providing support and guidance.
Customer Support Specialist
Optimus Global Services
03.2008 - 06.2012
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- ICICI cspb yogi team of resolving of problems facing technical and non technical issues of cheques bounces ,repayments modes, reschedule the loan process
- Handling commerical loan of multiples cases and car loan ,user loan buckets to higher buckets
Education
Diploma in Fraud Investigation
Manipal University
Chennai03-2012
High School Diploma - Plus Two
St.joseph Anglo Indian Boys Higher Secondary School
Chennai03-2005
BBA - Business Administration And Management
Madras University
Chennai05-2010
Skills
- Effective leadership
- Team scheduling
- Assignment delegation
- Performance improvement
Timeline
Team Supervisor
Matriz Solutions
09.2023 - 11.2025
Team Coordinator
SHAHA FINLEASE SERVICES
08.2018 - 02.2023
Skip Trace Investigator
Forte Management Services
05.2013 - 01.2018
Customer Support Specialist
Optimus Global Services
03.2008 - 06.2012
Diploma in Fraud Investigation
Manipal University
High School Diploma - Plus Two
St.joseph Anglo Indian Boys Higher Secondary School
BBA - Business Administration And Management
Madras University