Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Hemanth Kumar Sagi

Hemanth Kumar Sagi

Bengalore

Summary

Experienced QA Project Manager Professional with a proven track record for success in Business IT, Finance, Retail, and Manufacturing fields. Knowledge of Workflow, Process automation, and Business Process Management concepts and tools. Experienced at building and leading teams that achieve sustainable, strong results in a wide variety of positions and circumstances.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tech Lead

Gupshup Technologies
Bengalore
01.2021 - Current
  • Collaborated with stakeholders to define business requirements for new applications.
  • Resolved technical issues related to software design and implementation.
  • Reviewed project plans and timelines with team members on a regular basis.
  • Developed documentation for existing systems and procedures.
  • Provided technical support for end users when required.
  • Coordinated cross-functional teams across multiple departments.
  • Presented progress reports at executive meetings on a regular basis.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Provided technical guidance and mentorship to junior developers.
  • Coordinated with developers to ensure successful implementation of automated tests.
  • Created detailed documentation of all test plans and cases.
  • Collaborated with project managers to create a timeline for automation testing cycles.
  • Investigated root causes for failed test cases and provided corrective action recommendations to the QA team.
  • Utilized defect tracking systems such as JIRA to document issues reported during automated testing.
  • Participated in design sessions with product owners and other stakeholders to define feature sets.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

Team Lead QA and Support

Dotgo PVT LTD
Bengalore
04.2019 - 01.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Created detailed reports on team activities as requested by management.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Operations Analyst

Kirusa PVT LTD
Bengalore
07.2013 - 02.2019
  • Provided project management support for the development of new products, services, or processes.
  • Designed reports to track key performance indicators such as cost savings and production throughput.
  • Managed relationships with external vendors providing essential services or supplies.
  • Provided technical assistance in troubleshooting issues related to operational systems.
  • Developed and implemented quality assurance processes to ensure product performance and customer satisfaction.
  • Managed QA team, assigned tasks, monitored progress, provided guidance and feedback.
  • Conducted reviews of test plans, test cases and test results in order to identify areas for improvement.
  • Collaborated with development teams to ensure that software meets requirements for functionality, security, scalability, usability and performance.
  • Created detailed bug reports including steps to reproduce the issue, severity level and impact on users and systems.
  • Mentored junior members of the QA team on topics such as debugging techniques, automation frameworks and defect tracking systems.
  • Assisted customers with technical inquiries over the phone and via email.
  • Monitored customer feedback and identified areas of improvement in the support process.
  • Managed day-to-day operations of a team responsible for providing technical support to customers.

Education

MBA - Systems, Marketing

Vellore Institute of Technology, Chennai
05.2013

B.Tech - Computer Science

Kuppam Engineering College, JNTU, Kuppam
04.2007

Skills

  • Software Testing and Validation
  • Time Management and Organization
  • Analytical Thinking and Problem Solving
  • Project Management
  • Strong Interpersonal and Communication Skills
  • Teamwork and Collaboration
  • Agile/Scrum Methodology
  • Debugging and Troubleshooting
  • Linux Environments
  • Process Improvement
  • SQL Expert
  • JIRA
  • Project Specifications
  • SDLC Processes
  • Test Link
  • Experience in Leadership
  • Microsoft Office
  • Communication
  • Commission Structures
  • Stakeholder Management
  • Work Flow Planning
  • Bugzilla
  • Agile Methodology

Languages

Telugu, English
First Language
Tamil
Intermediate
B1
Hindi
Intermediate
B1
Kannada
Elementary
A2

Accomplishments

In recognition and heartfelt appreciation of your outstanding contribution and unwavering dedication to achieving a milestone of 500 million RCS messages.

Certification

  • Undertaking PMI Certification

Timeline

Tech Lead - Gupshup Technologies
01.2021 - Current
Team Lead QA and Support - Dotgo PVT LTD
04.2019 - 01.2022
Operations Analyst - Kirusa PVT LTD
07.2013 - 02.2019
Vellore Institute of Technology - MBA, Systems, Marketing
Kuppam Engineering College, JNTU - B.Tech, Computer Science

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Hemanth Kumar Sagi