Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Hemantkumar Rameshchandra Kadu

Hemantkumar Rameshchandra Kadu

Dahanu

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.

Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience
4
4
Languages

Work History

Assistant Manager

Harding Brothers Retails Limited
03.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Senior Supervisor

DFS India Pvt. Ltd, free Pvt Ltd
03.2009 - 03.2010
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Established and maintained filing systems, retrieved data using Software and prepared management reports.
  • Assessed problems and conflicts and resolved independently.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Support Duty Manager and perform management duties in the absence for Duty Manger
  • Manage inventories and stock and keeping records of the sales
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Conducts team meetings to update members on best practices and continuing expectations
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards
  • Communicates deadlines and sales goals to team members
  • Dealing with different Foreign currencies and keeping record of out of circulation notes.

Customer Service Executive

Air Hostess Academy Pvt Ltd
12.2007 - 12.2008
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Service Engineer

SOFTHARD Automation Pvt Ltd
07.2005 - 07.2006
  • Attending sights to diagnose the problem in the AC electronics controller and rectify it
  • Issuing purchase order for the AC controllers required at the site
  • Repairing the defective controllers received from the clients
  • Testing the AC controllers and doing Quality Control of the devices
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Trained and supervised staff on equipment maintenance and safety procedures.

Trainee Engineer

TATA Iron & Steel Co. Ltd
09.2006 - 09.2007
  • Attending sights to diagnose the problem in the AC electronics controller and rectify it
  • Issuing purchase order for the AC controllers required at the site
  • Repairing the defective controllers received from the clients
  • Testing the AC controllers and doing Quality Control of the devices
  • Assigning daily maintenance work to the electricians in the department and supervise the work to be completed
  • Helping electricians in diagnosing the fault and rectifying in the electric panel
  • Taking maintenance feedback from all electrician after preventive maintenance done
  • Keeping all records updated for audit purpose
  • Conducting TPM (Total Productive Maintenance) work weekly.
  • Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
  • Collaborated with senior engineers on complex projects.
  • Completed project documentation, updated and distributed to appropriate project personnel.
  • Studied manufacturing processes to improve overall knowledge.
  • Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.

Education

Post-Graduation Diploma - Marketing Management

Welingkar Institute of Management
Mumbai
03.2017

Bharti Vidhyapit's J N Institute of Technology
Pune
05.2006

Skills

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Timeline

Assistant Manager

Harding Brothers Retails Limited
03.2023 - Current

Senior Supervisor

DFS India Pvt. Ltd, free Pvt Ltd
03.2009 - 03.2010

Customer Service Executive

Air Hostess Academy Pvt Ltd
12.2007 - 12.2008

Trainee Engineer

TATA Iron & Steel Co. Ltd
09.2006 - 09.2007

Service Engineer

SOFTHARD Automation Pvt Ltd
07.2005 - 07.2006

Post-Graduation Diploma - Marketing Management

Welingkar Institute of Management

Bharti Vidhyapit's J N Institute of Technology

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Hemantkumar Rameshchandra Kadu