Hemant Kumar Verma
Lucknow
Summary
I am interested in pursuing managerial roles in Operation Management with a reputable organization. With over 18 years of experience in Operations Management, Client Servicing, Training & Development, and Team Management, I have successfully led and mentored teams to ensure efficient Facilities operations. I have also implemented sales programs to increase product awareness and drive business growth. Additionally, I have strong skills in customer relationship management and the ability to devise effective strategies for customer satisfaction. I am an effective communicator with strong leadership, logical and analytical abilities, and strong interpersonal skills.
Overview
1
1
Certification
Work History
Mall Manager
Jones Lang LaSalle
Kota
10.2023 - Current
- Managing City Mall, Kota
- Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance, and janitorial staff.
- Organized regular meetings with tenants to discuss any concerns they may have regarding their tenancy agreement, or any other matters related to their business within the mall.
- Performed periodic inspections of common areas within the facility in order to maintain cleanliness standards set by local authorities.
- Liaised with legal counsel when disputes arose between tenants over lease agreements or other contractual obligations.
- Resolved customer complaints quickly and effectively while maintaining a positive image of the mall at all times.
- Monitored financial performance of the mall to ensure profitability goals were met.
- Ensured compliance with all applicable laws and regulations concerning health, safety and labor standards.
- Maintained records of all transactions related to facility operations including sales revenues, expenses and other documents required by law.
- Negotiated contracts with vendors for goods or services needed to operate the mall efficiently.
- Managed repairs and renovations projects within the facility as necessary.
- Scheduled regular maintenance checks on mechanical systems such as HVAC units or elevators.
- Coordinated with vendors to provide services such as food court management, advertising campaigns or special promotions.
- Created budgets for operational costs such as staffing levels, utility usage or equipment purchases.
- Analyzed market research data to determine potential new tenants or services that could benefit the mall's revenue stream.
- Facilitated communication between tenants and management to ensure tenant satisfaction.
- Provided guidance on how best utilize available space within the mall for maximum efficiency.
- Enforced rules governing use of public spaces within the facility while ensuring safety of patrons at all times.
- Developed strategies to increase traffic in the mall by creating promotional campaigns and events.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Mall Manager
EPMS (Essel Group) / EPTMS
Lucknow
- Managed 2 Malls at a time, Umrao Mall, Lucknow and AD Mall, Gorakhpur.
Property Manager – Commercial
Knight Frank /Client Payroll
Lucknow
- Managed Levana Cyber Heights & Levana Cyber Tower, Lucknow
Assistant Property Manager – Residential
Jones Lang Lasalle Building Operations
Kanpur
- Managed Emerald Garden, Kanpur
Deputy Manager – Mall Operations
EPMS ( Essel Group)
- Managed TDI Mall, Amrapali Mall, UPAL Universal Mall, ZEE STUDIOS - JAIPUR
DEPARTMENT MANAGER – FOOD CATEGORY
FUTURE VALUE RETAIL LIMITED – BIG BAZAAR
Lucknow
- Managing BIG BAZAAR, Lucknow
RESTAURANT MANAGER
McDonald’s FAMILY RESTAURANT
Agra & Lucknow
- Managed McDonald’s FAMILY RESTAURANT, Agra & Lucknow
FRONT OFFICE ASSISTANT
HOTEL CLARKS SHIRAZ
Agra
- Worked as a Front Office Assistant at HOTEL CLARKS SHIRAZ, Agra
Education
BHM - Hotel Management
J.P. Institute of Hotel Management
Meerut01-2005
Skills
- Operations Management
- Facility Maintenance
- Security Management
- Data Management
- Customer Service Management
- Cost Control
- Revenue Generation
- Resource Allocation
- Inventory Management
- Business Development
- Advertising Campaign Development
- Problem-Solving
- Team Leadership
- Multitasking
Certification
- Basic Shift Management Course of Mc Donald's Restaurant at Training Centre, New Delhi
- Advanced Shift Management Course of Mc Donald's Restaurant at Training Centre, New Delhi.
- Effective Management Program Course of Mc Donald’s at Training Centre, New Delhi.
- Training system day of Mc Donald’s at New Delhi
- Scheduling & Pay Roll System Day Of Mc Donald’s at New Delhi
- Classes on basic & small equipments.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Certificate Of Appreciation Of JLL For Smooth Building Operations Received In 2018 While Working At Emerald Garden, Kanpur.
- Certificate Of Appreciation Of JLL For Smooth Building Operations in Critical & Challenging Envoirment Received in 2024 While Working At City Mall, Kota.
Personal Details
- Fathers Name : Jai Prakash Verma
- Date Of Birth : 04 March'1981
- Permanent Address : 643 S/29, Sanskrit Nagram, Tadhikhana Sitapur Road Lucknow - 220621
- Marital Status : Married
- Hobbies : Cooking
References
References available upon request.
Timeline
Mall Manager
Jones Lang LaSalle
10.2023 - Current
Mall Manager
EPMS (Essel Group) / EPTMS
Property Manager – Commercial
Knight Frank /Client Payroll
Assistant Property Manager – Residential
Jones Lang Lasalle Building Operations
Deputy Manager – Mall Operations
EPMS ( Essel Group)
DEPARTMENT MANAGER – FOOD CATEGORY
FUTURE VALUE RETAIL LIMITED – BIG BAZAAR
RESTAURANT MANAGER
McDonald’s FAMILY RESTAURANT
FRONT OFFICE ASSISTANT
HOTEL CLARKS SHIRAZ
BHM - Hotel Management
J.P. Institute of Hotel Management
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