Hemashree B M
Front Desk Executive
BENGALURU
Summary
Dynamic professional with extensive experience in customer service and guest relations at Andtil Healthcare Pvt Ltd. Proven ability to enhance guest experiences through effective front office management and strong leadership. Skilled in cash handling and fostering positive team environments, consistently delivering exceptional service and resolving issues promptly.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Andtil Healthcare Pvt Ltd
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Guest Experience Manager
McDonald's
05.2021 - 01.2024
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Implemented employee training programs, elevating overall service quality.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
Education
B.com - Accounting And Finance
Government First Grade College
Bengaluru, India 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Telephone etiquette
Timeline
Front Desk Receptionist
Andtil Healthcare Pvt Ltd
01.2024 - Current
Guest Experience Manager
McDonald's
05.2021 - 01.2024
B.com - Accounting And Finance
Government First Grade College
04.2001 -