Hemavathi S

• Follow up with customers through calls and emails for timely payments and ensure the team’s follow-up efforts are consistent.
• Coordinate with the invoicing and billing teams to rectify cancelled or incorrect invoices and ensure billing aligns with LOE and Order Forms.
• Identify and resolve disputes by working with the concerned internal teams and perform account reconciliations for discrepancies.
• Issue No Due Certificates (NDC) to customers based on their requirements (half-yearly or annually).
• Conduct weekly meetings with internal stakeholders and escalate issues to higher levels when needed.
• Prepare and circulate daily collection reports, fortnightly ageing reports, and project collection performance to management.

• Download daily Uninvoiced report and share Invoicing Plan with the team.
• Validate on-hold cases, coordinate with concerned teams for resolution, and update the portal with remarks by EOD.
• Ensure invoices are enveloped and couriered to customers on the same day; track and map docket numbers against invoices.
• Handle rejected invoices by validating issues, correcting them, and resubmitting to customers.
• Follow up with customers via calls/emails for payment status and update portal remarks accordingly.
• Apply payments received to correct invoices; raise credit notes for short-paid or debited invoices and update records.
• Perform customer account reconciliation and issue No Due Certificates (NDC) as required.
• Share daily productivity reports, coordinate with BD teams weekly, escalate unresolved issues, and visit customers if needed.

• Managed Bank and Vendor MIS reports, monthly closing schedules, and ageing analysis for business needs.
• Verified deductions and claims, and posted payments accurately to customer accounts.
• Coordinated with vendors and bank SPOCs to resolve disputes and ensure correct transaction postings.
• Reviewed store-level bank reconciliations for cash, card, and cheque transactions.
• Maintained SLA and TAT for daily operations, ensuring high service standards.
• Handled inter-store accounting, intra-circle reconciliations, and published regular dashboards to management.

• Receivables Management.
• Supervising team member of 3 on the day today activities and guiding team towards process improvement.
• Setting up of Quarterly collection targets for team across all modalities & location for Service business across South East Asia & ensuring that the set-up targets are met.
• Accounting and generating invoices for all receipts, debit notes & credit notes & tax withheld by customers.
• Reconciliations of Customer & Dealer Accounts on a regular basis.
• Monitoring & timely accounting of all Post-Dated Cheques.
• Follow up with the customers and tax team to get TDS certificate and get the same accounts in the system and filling Tax.
• Follow up with the Bank branches to get the cheque bounce details and sending notice to the customer on the same and get new cheque.
• Prepare business reports on a weekly basis and share the same with the stakeholders regarding the week's performance and the areas of improvement.

• Performed credit collections on delinquent accounts (0–360+ days) through calls, emails, written correspondence, and customer visits

• Applied cash receipts, processed debit/credit notes, and managed cash application using Oracle

• Prepared and maintained customer account reconciliations, cash/card reports, and monthly reconciliation summaries

• Resolved customer claims including POD issues, shortages, returns, and discount violations• Dispatched essential documents (invoices, PODs, BOEs) to facilitate payment processing

• Monitored accounts for non-payments, delays, and irregularities, ensuring timely resolution

• Worked closely with credit teams to review financials and adjust customer credit limits

• Collaborated with Sales, Billing, and Technical teams to resolve payment discrepancies and improve collections

• Handled end-to-end order verification, including customer calls and fraud checks for U.S.-based transactions

• Ensured accuracy in customer data, payment calculations, and backend order status updates

• Conducted rigorous follow-ups on open cases and Ascertain customers and analyze reports on prompt payments

.• Analyzed reports to identify payment trends and ensure transaction authenticity