HEMAVATHY H P
BANGALORE
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
WINRICH PROFESSIONALS PVT LTD
BANGALORE
12.2018 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Conducted periodic assessments to evaluate client's portfolio performance.
Process Executive
WINRICH PROFESSIONALS PVT LTD
BANGALORE
07.2013 - 05.2014
- Responded to online or telephone requests for information and assistance.
- Compiled data into compact, informational reports to distribute internally.
- Generated and filed reports detailing key information such SOA, Transaction Reports, Capital Gain Reports.etc...
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Organized and maintained documents, files and records.
Education
Master of Arts -
Karnataka State Open University
03.2011
Bachelor of Arts -
Karnataka State Open University
04.2008
MBA -
NMMIS
Skills
- Operations Management
- Employee Motivation
- Project Management
- Customer Service
- Staff Training
- Operations Oversight
- Onboarding and Orientation
- Systems Implementation
- Technology
- Client Relationships
- Operations Monitoring
- Problem-Solving
- Data Management
- Report Generation
- Process Improvement
- Customer Relationship Management
- Performance Management
- Market Research, Forecasting, and Analysis
- MS Office
- Productivity Improvement Specialist
Languages
Kannada, English
First Language
Certification
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination
- NISM-Series-X-A: Investment Adviser (Level 1) Certification Examination
- NISM-Series-X-A: Investment Adviser (Level 2) Certification Examination
Timeline
Operations Manager
WINRICH PROFESSIONALS PVT LTD
12.2018 - Current
Process Executive
WINRICH PROFESSIONALS PVT LTD
07.2013 - 05.2014
Master of Arts -
Karnataka State Open University
Bachelor of Arts -
Karnataka State Open University
MBA -
NMMIS
Similar Profiles
Rajani PrakashRajani Prakash
Research Analyst, Portfolio Manager & Strategist at Winrich Professionals services pvt LtdResearch Analyst, Portfolio Manager & Strategist at Winrich Professionals services pvt Ltd
Meenakshi RaniMeenakshi Rani
Sr. Project Accountant at Resources Global Professionals India Pvt. LtdSr. Project Accountant at Resources Global Professionals India Pvt. Ltd
CHARMI JITENDRA SHAHCHARMI JITENDRA SHAH
Finance Manager- Intercompany at Resources Global Professionals (India) Pvt. Ltd.Finance Manager- Intercompany at Resources Global Professionals (India) Pvt. Ltd.
NAINIKA NAGIRIMADUGUNAINIKA NAGIRIMADUGU
Sr. Strategic Plan Specialist at Honeywell Technology SolutionsSr. Strategic Plan Specialist at Honeywell Technology Solutions
Debabrata DashDebabrata Dash
Consulting Member of Technical Staff at OracleConsulting Member of Technical Staff at Oracle