Hemavathy Venkatesh
Summary
Results-driven technology consulting leader with over 20 years of experience in spearheading enterprise-scale digital transformation for Fortune 500 companies in the healthcare, IT, and telecom sectors. Proficient in cloud strategies for AWS, Azure, and GCP, with a strong background in AI innovation. Expertise lies in translating business strategies into impactful technology portfolios that have generated over $100M in project value through AI data analytics and cloud modernization initiatives. A proven track record in driving digital transformation initiatives fosters technology adoption and innovation across organizations, resulting in enhanced operational excellence, superior customer success, and significant revenue growth.
Overview
22
22
years of professional experience
7
7
Certification
Work History
Senior Customer Success Account Manager
Microsoft
08.2022 - 01.2025
- Deployed GenAI solutions (service bots using Azure OpenAI, Speech, Cognitive Search) to automate contact center workflows, driving a 30% uplift in self-service adoption.
- Migrated multiple MNCs from legacy stacks to cloud GenAI platforms (GitHub Co-pilot), doubling productivity (2x) and cutting rework by 50% via AI-assisted code suggestions.
- Implemented generative-AI knowledge management using RAG (Retrieval Augmented Generation) for a global enterprise, increasing HR productivity by 30%.
- Enabled enterprise-scale AI by moving customer data to Microsoft Fabric and operationalizing business analytics for measurable growth using Large Language models (LLM).
- Led a 35+ cross-functional engineering team to deliver a $30M cloud migration, finishing ahead of schedule and realizing 15% cost savings.
- Advised C-suite leaders on tech adoption, launching 3 major transformations that reduced costs by 30% while aligning account plans to revenue, productivity, and cost-optimization goals.
Digital Transformation Manager
CGI
01.2020 - 07.2022
- Led large-scale infrastructure modernization and cloud initiatives across hybrid environments (on-prem, IBM Cloud, AWS).
- Strategized migration of 300+ workloads to AWS Cloud (IaaS). Architected and optimized multi-cloud solutions to drive agility and cost savings.
- Delivered $1.3M in cost efficiencies across cloud and on-prem environments.
- Created architecture and designs for new solutions around existing and new problem spaces; functioned as Lead Architect taking solution ownership and stimulate design.
- Engaged with internal and external partners for Business Development & Joint GTM, Indirect / Direct Marketing.
- Collaborated with Technology & Engineering Teams across service lines, helping them implement a productized strategy, consuming existing components while also greatly enhancing velocity of products by leveraging cloud platform and reuse.
Technical Delivery Manager
CGI
03.2016 - 12.2019
- Enabled successful delivery of engagements with right solutions/ POCs/ framework involvement in creation of IPs/ reuse.
- Developed & led Technical Design Steering Group consisting of 30+ lead architects and technical leads.
- Managed end-to-end design, development and architecture from Legacy to Cloud transformation.
- Developed & promoted standards, patterns and practices to support the adoption of Service Oriented Architecture (SOA).
- Implemented Agile techniques to deliver high business value solutions to maximize benefits realization.
- Worked in various Digital technologies including modern front-end architecture, eCommerce platforms, and Integrations with microservices and distributed architecture over on-premises and cloud environments.
- Steering diverse responsibilities, including strategy planning & execution, new initiatives & operations across various stints with the group; delivering exceptional client service throughout complex, mission-critical solutions.
Technical Delivery Lead
CGI
04.2012 - 03.2016
- Led the team and managed end-to-end solution architecting and delivery of projects including scoping, estimating, planning, designing, implementing, and supporting to production.
- Developed over 20 services for 10 Applications as part of Change Requests within specified Timeframe.
- Managed overall delivery of the solution from offshore including planning, execution, and monitoring.
- Performed effort Estimation (LOE) based on the scope and then create the staffing plan with the project manager.
- Created the project plan and schedule, define key milestones, identify risks and mitigation plan, build communication plan and so on with the project managers.
- Evaluated diverse technologies and assisted in building POCs and spikes; reviewed solution and design approaches and handled performance management and the feedback process.
Technical Lead
Tata Consultancy Services
03.2010 - 03.2012
Senior Software Engineer
Accenture
05.2005 - 03.2010
Software Engineer
IT Corporates
12.2002 - 04.2005
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
Annamalai University
IndiaSkills
- Strategic IT Leadership
- Digital/ AI Transformation & Innovation
- Enterprise Architecture & Cloud Modernization
- Infrastructure Management (on-prem, multi-cloud)
- DevOps practices
- IT Operations & Governance
- Business Continuity & Disaster Recovery (BCP/DR)
- Sales Enablement & Revenue Growth
- Consultative Solution Selling
- Opportunity Management & Pipeline Expansion
- Cross-Functional Collaboration
- Client relationship management
- Account management
Accomplishments
- Successfully increased customer retention rates by 20% through proactive engagement and tailored success plans.
- Increased product adoption rate by 25% through targeted onboarding programs and personalized customer training sessions.
- Got recognition for excellent Service Delivery with 60% Automation, Reduction in 20% resource YoY, Project Profit by 15%
- Awarded with Diversity Champion in BU
- Bagged Best Team Award in a BU of 1000+ members
Certification
- Microsoft Certified - Azure AI 102 Associate
- AWS certified solution architect - Associate
- Microsoft Azure AI fundamentals - AI 900
- Microsoft Security Compliance and Identity SC-900
- Microsoft Azure Data fundamentals - DP 900
- Microsoft Azure fundamentals – AZ-900
- Certified SAFe 5 Agilist
- TIBCO BW
Timeline
Senior Customer Success Account Manager
Microsoft
08.2022 - 01.2025
Digital Transformation Manager
CGI
01.2020 - 07.2022
Technical Delivery Manager
CGI
03.2016 - 12.2019
Technical Delivery Lead
CGI
04.2012 - 03.2016
Technical Lead
Tata Consultancy Services
03.2010 - 03.2012
Senior Software Engineer
Accenture
05.2005 - 03.2010
Software Engineer
IT Corporates
12.2002 - 04.2005
Bachelor of Engineering - Electronics And Instrumentation Engineering
Annamalai University
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