Hemaxi Makwana
Ahmedabad
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Associate
Mangalam Information Technologies Pvt Ltd
4 2023 - Current
- Managed customer relations through communication and helpful interactions.
Guest Relationship Officer
GA Terminal (SVPIA) Ahmedabad
2022.01 - 2022.11
Receptionist
BMW Gallops Autohaus
2020.01 - 2021.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Team Member/ Guest Relationship Executive
Cafe Mocha
2019.03 - 2020.03
Worked as GRE at Cafe Mocha where I handled walk-in guests, also dealt with Reservations and client complaints.
Customer Service Representative
Medusind
2017.03 - 2019.03
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Executive
Tech Mahindra
2016.01 - 2017.02
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Master Of Commerce -
Neel Deep College Of Commerce
Post Graduation - undefined
Frankfinn Institute Of Air Hostess Training
Bachelor Of Commerce - undefined
RJ Tibrewal Commerce College
Secondary School Certificate - undefined
Aditya Birla Higher Secondary School
Higher Secondary Certificate - undefined
Aditya Birla Higher Secondary School
Skills
- Data Entry
- Telephone skills
- Customer/Client relations
- Teamwork
- Communication
- Customer Service
- Problem Solving
- Multitasking
Accomplishments
- Tech Mahindra ( Best Employee Of Month- 2017)
- Medusind ( Best Performer Training- 2018)
- GA Terminal ( Appreciation For Job well done-2022)
Language
English, Hindi, Gujarati
Hobby
learn to dance, Play sports, learn classical music
Personal Information
- Date of Birth: 02/20/1997
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
All the information in this resume is true and correct to the best of my knowledge and belief.
Timeline
Guest Relationship Officer
GA Terminal (SVPIA) Ahmedabad
2022.01 - 2022.11
Receptionist
BMW Gallops Autohaus
2020.01 - 2021.03
Team Member/ Guest Relationship Executive
Cafe Mocha
2019.03 - 2020.03
Customer Service Representative
Medusind
2017.03 - 2019.03
Customer Service Executive
Tech Mahindra
2016.01 - 2017.02
Associate
Mangalam Information Technologies Pvt Ltd
4 2023 - Current
Master Of Commerce -
Neel Deep College Of Commerce
Post Graduation - undefined
Frankfinn Institute Of Air Hostess Training
Bachelor Of Commerce - undefined
RJ Tibrewal Commerce College
Secondary School Certificate - undefined
Aditya Birla Higher Secondary School
Higher Secondary Certificate - undefined
Aditya Birla Higher Secondary School
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