Hemendra Singh
Greater Noida West
Summary
Results-driven Process Improvement Manager known for productivity and efficiency in task completion. Excel in process optimization, lean methodologies, and workflow analysis to enhance operational efficiencies. Strong in communication, problem-solving, and leadership, ensuring seamless implementation of improvement strategies for optimal performance.
Overview
21
21
years of professional experience
Work History
Senior Process Improvement Manager
GE Power Systems India Private Limited
09.2021 - Current
- As a business process quality partner for STG engineering and Product Management team responsible to –
- Continuously improve the maturity and application of the business processes.
- Obtain feedback from external & internal stakeholders, using this to ensure one off and systemics shortfalls in the process are addressed
- Verify and validate effective application of business processes and overseeing that they are well integrated in the business process model
- SPECIFIC ROLES and Responsibilities as a Business Process partner includes –
- Process Compliance -
- Defining process management requirements: rules, framework, and structure, including operating rhythm and KPIs
- Supporting the process owners in definition and implementation of their processes
- Defining global internal audit plans for processes with business process owners
- Process improvement-
- Managing priorities and portfolio of Continuous improvement Projects for Business process
- Identifying best in class processes, benchmarking, and identification of improvements
- Sharing learning and best practices with business process owners
- Coaching and mentoring team on problem solving (like, PSR, 5Whys, PFMEA, 8Ds……etc)
- Facilitating Kaizen events and applying lean methodology through kaizen events to drive continuous improvement in business process
- Ensure that process related improvements are incorporated in STG Engineering and Product Management process and communicated to teams
- Regular awareness training on Business Process for Operation Engineering and Product Management teams
- Process Performance-
- Ensuring collation and analysis of inputs from internal & external stakeholders to measure performance of process and hence area improvement
- Driving Business Process Maturity Model (BPMM) assessment for Operations Engineering and Product Management area
- Ensure timely implementation of improvement action from Business Process Maturity Model assessment
- Cost of Poor Quality (CoPQ) systemic analysis in business process and identification of systemic improvement actions
- Compiling and owning process risk management
- Additional roles & RESPONSIBILITIES –
- Support Steam Power Global QMS Leader on Global Multi-Site QMS Activities –
- Ensure risk based internal audit program for STG Engineering and Product Management area is established
- Ensure audit are performed on time and findings are recorded in Gensuite tool
- Ensure on time closure of audit findings
- Ensure the effectiveness check to ensure that improvement action from audit findings are implemented in a timely manner
- Ensure resources are available and capable to perform audits
- Support STG Engineering and Product Management for LRQA audits (Recertification & Surveillance audits)
- Ensure monthly quality KPIs reporting and analysis with the help of Monthly Quality Bowler Chart
- Conducting QMS awareness training session for quality and non-quality team and internal auditors
- Provide training to all end users on various Quality Tools & Databases (Like OSERP, Power Now, MTA CoPQ, Kaizen Optimizer…etc)
- Ensure implementation of LL tool in assigned area
- Mentor and Support organization in application of various process improvement tools like PDCA,8D, FMEA and Cause & Effect diagram & Root Cause Analysis, Problem Solving Report (PSR), Kaizen
- GE Power System India private Limited – Legal Entity
Global Process Quality Leader
GE Power Systems India Private Limited
12.2018 - 09.2021
- Responsible for Process Quality (Quality Management System, Continuous Improvement, Process Harmonization, Lesson Learned, Tool Implementation, and training; training on various improvement methodologies like FMEA, 8D, PDCA, Fast Works, PSR, RCA, 5 Whys…
- Etc. at the global level for all six regions of GE Power’s Rotating Equipment Business – Equipment Upgrade (includes Turbine, Generator, Hex, IST).
- Lead and execute the process of new process development and harmonization initiatives, and ensure the implementation of harmonized processes throughout the organization in all the regions (six regions).
- Ensure proper alignment of the cross functional processes
- Management of Global internal audit program based on Risk based approach for Rotating Equipment scope through all the regions across world
- Management of Global External Audit (Certification, Surveillance audits) program for Rotating Equipment upgrade execution scope and Legal Entities in India
- Planning & Conducting Quality Management Reviews for Rotating Equipment Scope
- Ensure an internal audit program is established and resources are available and capable to perform audits
- Monthly / Quarterly reporting of the QMS activities to Leadership team
- Ensure quality objectives/KPIs are established at different level in organization and being monitored on regular basis and action are defined and implemented (with the help of Bowler Chart)
- Conducting QMS awareness training session for quality and non-quality team and internal auditors
- Provide training to all end users of on various Quality Tools & Databases
- Ensure implementation of newly developed LL tool in all region for RE Equipment Upgrade execution scope
- Ensure Return on Experience (Lessons Learnt) are recorded and improvement actions are implemented and embedded in process (if required)
- Cost of poor Quality and NCR Management and analysis
- Mentor and Support organization in application of various process improvement tools like PDCA,8D, FMEA and Cause & Effect diagram & Root Cause Analysis, Problem Solving Report (PSR)
- Perform PDCA,8D and FMEA trainings for Quality and Non-quality teams
- Execute & Support in Process Improvement Projects as mentor/coach
- GE Power System India private Limited – Legal Entity
Project Quality Manager and Quality Management Leader
GE Power India Limited
10.2016 - 11.2018
- Responsible for management of QMS & IMS (ISO 14001 & OHSAS 18001) certification of GE Power India Limited and GE Power System India Limited Legal Entity respectively under GE Power’s Steam Power System (SPS) Business in India including their manufacturing units situated Durgapur (West Bengal) and Sanand (Gujarat) and various project sites –
- Management of internal and External quality and EHS audits
- Planning & Conducting Management Reviews for Quality and EHS
- Ensure an internal audit program is established and resources are available and capable to perform audits
- Quarterly reporting of the QMS and EHS activities to GEPIL and GEPSIPL Leadership team
- Ensure quality objectives are established at different level in organization and being monitored on regular basis and action are defined and implemented
- Conducting awareness training session for quality and non-quality team and internal auditors
- Provide training to all end users of new Quality Tools & Databases being implemented in India
- Customer Experience Management
- Ensure Return on Experience (lessons learnt)
- Cost of poor Quality and Product NCR and audit finding Management and analysis and take necessary improvement actions
- Project Quality Management –
- In addition, I am also responsible for the Project Quality assurance activities for Boiler’s Sihanoukville Project in Cambodia and execute following activities to support project execution -
- Preparation and finalization of MQP/QAP/ITP and Review of various quality documentation like, WPS, PQR, Test Procedures, NDT Procedures etc and approval from customer as per categorization agreed with customer
- Arranging inspections from TPIA or GE internal resources
- Act as Interface between Customer and suppliers
- Coordination with Customer and suppliers for customer inspections, customer query resolutions
- Coordination with other disciplines within the organization on technical issues
- Application of COC (Certificate of Conformance) to customer to get dispatch clearance from customer
- Review and submission of End of Manufacturing Report (Quality Document Dossier) to customer as per contractual requirements
- GE Power India Limited – Legal Entity
Manager Quality Management
GE Power India Limited
Noida
11.2015 - 10.2016
- I joined Alstom in 2008 as Lead Quality Engineer in Boiler Business, during my tenure in the organization since August 2008, I have undertaken & successfully executed following responsibilities in the area of –
- QMS & Quality Tools Implementation –
- Responsible for management of QMS certification of Boiler Business and Alstom India Limited Legal Entity -
- Management of internal and External quality audits for Boiler Business and Alstom India Limited /GE Power India limited Legal entity
- Planning & Conducting Quality Management Reviews for Boiler Business and Alstom India Limited/GE Power India Limited Legal Entity
- Ensure an internal audit program is established and resources are available and capable to perform audits
- Ensure quality objectives are established at different level in organization and being monitored on regular basis and action are defined and implemented
- Conducting QMS awareness training session for quality and non-quality team and internal auditors
- Provide training to all end users of any new quality tool & Database being implemented in India
- Process Improvement –
- Responsible for Continuous Improvement activities in Boiler Noida locations -
- Mentor and Support organization in application of various process improvement tools like PDCA,8D, FMEA and Root Cause Analysis
- Perform PDCA,8D and FMEA trainings for Quality and Non-quality teams
- Support in executing Process Improvement Projects at unit level as Six Sigma mentor
- Manage multiple Six Sigma projects and teams to achieve economic benefits and improvements
- Support Process Owner and Champion in gate reviews of Six Sigma projects
- Collect best practice examples to promote continuous improvement in the organization
- Ensure Return on Experience (lessons learnt), Cost of poor Quality and deviation management systems (NCR Management) and processes are implemented and being used to achieve economic benefits, improvement and customer satisfactions (internal & External)
- Supplier Evaluation/assessment & Development –
- Responsible for Supplier Evaluation / assessment & development for Boiler Noida location -
- Supplier/Contractor evaluation/assessment (Plant capacity/capability, manufacturing process verification), outline and implement development actions
- Development & monitoring qualified suppliers through surveillance and periodic audits
- Project Quality Management –
- In addition, initially for around 2 years (from 2008 to 2010), I was also responsible for the project Quality and Tender Quality activities for Boiler Business, where I was mainly responsible for –
- Review of the customer spec and provide comments/exception to tender team
- Preparing Quality cost estimate for Tendering
- MQP finalization with supplier and approval from customer
- Arranging inspections from TPIA or internal resources
- Coordination with Customer for customer inspections, customer query resolutions
- Getting MDCC from customers
- Review and submission of End of Manufacturing Report to customer as per contractual requirements
Manager Quality Management
Alstom India Limited
Noida
08.2008 - 10.2015
- I joined Alstom in 2008 as Lead Quality Engineer in Boiler Business, during my tenure in the organization since August 2008, I have undertaken & successfully executed following responsibilities in the area of –
- QMS & Quality Tools Implementation –
- Responsible for management of QMS certification of Boiler Business and Alstom India Limited Legal Entity -
- Management of internal and External quality audits for Boiler Business and Alstom India Limited /GE Power India limited Legal entity
- Planning & Conducting Quality Management Reviews for Boiler Business and Alstom India Limited/GE Power India Limited Legal Entity
- Ensure an internal audit program is established and resources are available and capable to perform audits
- Ensure quality objectives are established at different level in organization and being monitored on regular basis and action are defined and implemented
- Conducting QMS awareness training session for quality and non-quality team and internal auditors
- Provide training to all end users of any new quality tool & Database being implemented in India
- Process Improvement –
- Responsible for Continuous Improvement activities in Boiler Noida locations -
- Mentor and Support organization in application of various process improvement tools like PDCA,8D, FMEA and Root Cause Analysis
- Perform PDCA,8D and FMEA trainings for Quality and Non-quality teams
- Support in executing Process Improvement Projects at unit level as Six Sigma mentor
- Manage multiple Six Sigma projects and teams to achieve economic benefits and improvements
- Support Process Owner and Champion in gate reviews of Six Sigma projects
- Collect best practice examples to promote continuous improvement in the organization
- Ensure Return on Experience (lessons learnt), Cost of poor Quality and deviation management systems (NCR Management) and processes are implemented and being used to achieve economic benefits, improvement and customer satisfactions (internal & External)
- Supplier Evaluation/assessment & Development –
- Responsible for Supplier Evaluation / assessment & development for Boiler Noida location -
- Supplier/Contractor evaluation/assessment (Plant capacity/capability, manufacturing process verification), outline and implement development actions
- Development & monitoring qualified suppliers through surveillance and periodic audits
- Project Quality Management –
- In addition, initially for around 2 years (from 2008 to 2010), I was also responsible for the project Quality and Tender Quality activities for Boiler Business, where I was mainly responsible for –
- Review of the customer spec and provide comments/exception to tender team
- Preparing Quality cost estimate for Tendering
- MQP finalization with supplier and approval from customer
- Arranging inspections from TPIA or internal resources
- Coordination with Customer for customer inspections, customer query resolutions
- Getting MDCC from customers
- Review and submission of End of Manufacturing Report to customer as per contractual requirements
Quality Engineer & Lead Auditor QMS & EMS
Bureau Veritas
Baroda
11.2005 - 08.2008
- Joined Bureau Veritas as Quality Engineer having responsibilities of scheduling all type of audit in South Gujarat region
- During my tenure in this organization, I developed myself as a qualified lead auditor for ISO 9001:2008 and ISO 14001:2004 standard and performed around 150 Man days Certification, Recertification and Surveillance audit in various industries like Textile, Chemical, Mechanical, Pharma, Glass and Educational institutes
Engineer
Jash Engineering Limited
Indore
07.2004 - 11.2005
- Marketing & Technical Services of Sewage/Water treatment equipment (like, Water Control Gates, Fine bar Screen, Coarse Bar Screens, Butterfly Valves, knife Gate Valves and Shut Off Valves for Bulk Material Handling) – From Proposal to order finalization and follow up with manufacturing shop and customer until installation and commissioning of the project
- During my tenure in this organization, I developed myself as QMS internal auditor
Education
Post Graduate Program in Management - Operations
IMT– CDL
Ghaziabad05.2015
Bachelor of Engineering - Mechanical
Amravati University
Amravati07.2003
Skills
- Process improvement
- Process compliance
- Auditing Skill
- Lean methodology
- Kaizen events
- Business process modeling
- Risk assessment
- Stakeholder engagement
- Training development
- Quality management
- Data analysis
- Project management
- Team collaboration
- Effective communication
- Problem solving
- Benchmarking best practices
- Process mapping
- Operational excellence
- Workflow optimization
- Report generation
- Project requirements
- Process recommendations
- Cross-functional team leadership
- Value stream mapping (VSM)
- Waste reduction
- Complex Problem-solving
- Continuous improvement methods
- Procedure documentation
- Quality assurance
- Time management
- Problem-solving
- Analytical thinking
Training & Certifications
- ISO 9001:2000 Lead Auditor Training Course, 09/01/06
- ISO 14001:2004 Lead Auditor Conversion Training Course, 02/01/08
- ISO 9001:2015 Lead Auditor Transition Training Course, 08/01/17
- 8D Methodology and PDCA Methodology, Date Not Specified
- Failure Mode and Effect Analysis (FMEA), Date Not Specified
- Six Sigma Green Belt, Date Not Specified
- FWED – Fast Work Every Day, Date Not Specified
Personal Information
- Passport Number: Z5918024
- Passport Expiry Date: 02/02/30
- Father's Name: Shri Berendra Singh
- Date of Birth: 08/18/81
- Gender: Male
- Nationality: Indian
Timeline
Senior Process Improvement Manager
GE Power Systems India Private Limited
09.2021 - Current
Global Process Quality Leader
GE Power Systems India Private Limited
12.2018 - 09.2021
Project Quality Manager and Quality Management Leader
GE Power India Limited
10.2016 - 11.2018
Manager Quality Management
GE Power India Limited
11.2015 - 10.2016
Manager Quality Management
Alstom India Limited
08.2008 - 10.2015
Quality Engineer & Lead Auditor QMS & EMS
Bureau Veritas
11.2005 - 08.2008
Engineer
Jash Engineering Limited
07.2004 - 11.2005
Post Graduate Program in Management - Operations
IMT– CDL
Bachelor of Engineering - Mechanical
Amravati University
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