Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hemin M

Thiruvananthapuram

Summary

Dynamic Front Office Manager with proven expertise at Blue Water Beach Resort, excelling in guest relationship management and revenue optimization. Skilled in utilizing property management systems to enhance operational efficiency while delivering exceptional customer service. Recognized for effective multitasking and conflict resolution, ensuring a seamless guest experience and high satisfaction rates.

Overview

1
1
year of professional experience

Work History

Front Office Manager

Blue Water Beach Resort
Varkala, Kerala, India
10.2024 - Current

* Team Leadership & Supervision

* Rostering & Workforce Scheduling

* Inter-departmental Coordination (Front Office, Housekeeping, F&B)

* Front Office Budgeting & Cost Control

* Guest Relationship Management (GRM)

* Service Recovery & Conflict Resolution

* VIP & Executive Guest Handling

* Personalized Guest Services

* Front Desk Operations Management (Check-in/Check-out)

* Room Inspection & Cleanliness Audits

* Inventory Management (Linen, Amenities, Supplies)

* Emergency Response & Crisis Management

* Night Audit Procedures & Supervision

* Rate & Room Inventory Control

* Reservation & Booking Management

* Online Travel Agency (OTA) & Channel Management

* Group Bookings & Allotment Management

* Cancellation & No-Show Policies Enforcement

* Property Management Systems (PMS) (e.g., EZEE ABSOLUTE)

* Central Reservation Systems (CRS)

* Revenue Management Systems (RMS)

* Point of Sale (POS) Systems

* Microsoft Office Suite (Proficient in Excel for Reporting)

Education

Master's In Travel & Tourism Management - Travel & Tourism

School of Tourism Studies, Mahatma Gandhi University
Kottayam, Kerala
12.2023

Bachelor Of Tourism & Travel Management - Travel & Tourism

Sree Narayana Art's & Science College
Kumarakom, Kerala
08.2021

Travel & Tourism -

Govt Vocational Higher Secondary School
North Edappally, Kochi, Kerala
05.2018

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Reservation management
  • Administrative support
  • Reservations assistance
  • Project management
  • Property management systems
  • Listening skills
  • Proficient in software
  • Revenue management

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)

Timeline

Front Office Manager

Blue Water Beach Resort
10.2024 - Current

Master's In Travel & Tourism Management - Travel & Tourism

School of Tourism Studies, Mahatma Gandhi University

Bachelor Of Tourism & Travel Management - Travel & Tourism

Sree Narayana Art's & Science College

Travel & Tourism -

Govt Vocational Higher Secondary School
Hemin M