
Dynamic Front Office Manager with proven expertise at Blue Water Beach Resort, excelling in guest relationship management and revenue optimization. Skilled in utilizing property management systems to enhance operational efficiency while delivering exceptional customer service. Recognized for effective multitasking and conflict resolution, ensuring a seamless guest experience and high satisfaction rates.
* Team Leadership & Supervision
* Rostering & Workforce Scheduling
* Inter-departmental Coordination (Front Office, Housekeeping, F&B)
* Front Office Budgeting & Cost Control
* Guest Relationship Management (GRM)
* Service Recovery & Conflict Resolution
* VIP & Executive Guest Handling
* Personalized Guest Services
* Front Desk Operations Management (Check-in/Check-out)
* Room Inspection & Cleanliness Audits
* Inventory Management (Linen, Amenities, Supplies)
* Emergency Response & Crisis Management
* Night Audit Procedures & Supervision
* Rate & Room Inventory Control
* Reservation & Booking Management
* Online Travel Agency (OTA) & Channel Management
* Group Bookings & Allotment Management
* Cancellation & No-Show Policies Enforcement
* Property Management Systems (PMS) (e.g., EZEE ABSOLUTE)
* Central Reservation Systems (CRS)
* Revenue Management Systems (RMS)
* Point of Sale (POS) Systems
* Microsoft Office Suite (Proficient in Excel for Reporting)