Hemlata Goswami
Bhilwara
Summary
Personable and dedicated customer service representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Assistant Manager
AXIS BANK
03.2022 - Current
- Entire retail branch banking operations: Clearing, Cash, Remittances.
- Regulatory compliance.
- Process and audit.
- Cross sale: Mutual funds, general insurance, life insurance, and retail loans.
Assistant Manager (Operation)
INDUSIND BANK
Bhilwara
11.2017 - 04.2019
- Entire branch banking operation including Cash, clearing, and remittance.
- regulatory compliance
- Internal process implementation.
- Cross sale of mutual funds, life and general insurance, retail loans.
Client Relationship Partner (CRP)
YES BANK
Bhilwara
07.2016 - 07.2017
- CASA sourcing from the open market.
- Conducted activities for marketing.
- cross sale of various financial products viz life and general insurance, mutual funds, loans.
Education
MBA - Operation Management
Jaipur National University
01.2017
M.A. -
KOTA University
01.2011
B.A. -
KOTA University
01.2008
Sr. Secondary -
Council of Higher Sec. Edu.
Delhi01.2005
Secondary -
Council of Higher Sec. Education
Delhi01.2003
Skills
- Cash handling
- Regulatory compliance
- Branch operations
- Cross selling
- Team management
- Customer relationship management
- Self motivation
- Microsoft office expertise
- Positive attitude
- Professional and courteous
- Adaptability
Disclaimer
I verify that made by me above are all true, complete and correct. I agree that in case the company find at any time that the information given by me is not correct, true complete they will have right to withdraw.
Personal Information
Date of Birth: 11/18/86
Accomplishments
- Contest winner ar regional and cluster level.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
AXIS BANK
03.2022 - Current
Assistant Manager (Operation)
INDUSIND BANK
11.2017 - 04.2019
Client Relationship Partner (CRP)
YES BANK
07.2016 - 07.2017
MBA - Operation Management
Jaipur National University
M.A. -
KOTA University
B.A. -
KOTA University
Sr. Secondary -
Council of Higher Sec. Edu.
Secondary -
Council of Higher Sec. Education