Hemlata Gupta

Handle inbound/outbound calls from international customers (primarily U.S./Canada) for flight bookings and travel-related inquiries.
Sell international/domestic flight tickets, travel insurance, hotel bookings, and other travel services.
Convert leads and inquiries into confirmed bookings while achieving daily/monthly sales targets.
Provide accurate fare quotes using GDS systems like Amadeus and Sabre
Build long-term customer relationships by offering excellent service and proactive travel solutions.
Stay updated on airline policies, market fare trends, and promotions to offer the best travel deals.
Coordinate with internal support teams (ticketing, customer service, quality) as needed

-Handle inbound/outbound customer queries via phone, chat, or email related to travel bookings, cancellations, refunds, and rescheduling.

Assist customers with post-booking support and coordinate with airline partners if needed.

Maintain accurate records of customer interactions and follow up on open issues.

Ensure compliance with company policies, quality standards, and service-level agreements (SLA **Communication:** Interacting with customers, suppliers, and other team members.
- **Problem-solving:** Addressing and resolving customer issues and inquiries effectively

• planning publicity strategies and campaigns
• writing and producing presentations and press releases
• dealing with enquiries from the public, the press, and related organisations
• organising promotional events such as press conferences, open days, exhibitions, tours and visits
• speaking publicly at interviews, press conferences and presentations
• providing clients with information about new promotional opportunities and current PR campaigns progress
• analysing media coverage
• commissioning or undertaking relevant market research
• liaising with clients, managerial and journalistic staff about budgets, timescales and objectives
• designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos.