Hemlata N. More
Asst. Manager (Sales & marketing)
Mumbai
Summary
An experienced professional with 18+ years of expertise in Sales Operations, Vendor Management, Service Delivery, Customer Relationship Management, and Team Management. Strong track record of achieving revenue growth, surpassing sales targets, and improving customer satisfaction by 20%.
Overview
19
19
years of professional experience
Work History
Asst. Manager – Sales & Marketing (flexible Division)
UFLEX LTD.
02.2024 - Current
- Established and maintained productive business relationships with existing customers, achieving a 95% client retention rate.
- Ensured business expansion with existing customers, securing repeat and new orders that contributed to a 12% increase in revenue.
- Skillfully understood and articulated customers’ requirements and expectations, negotiating terms that resulted in a 30% improvement in contract terms for the business.
- Provided first-hand resolution to customer complaints, achieving a 95% customer satisfaction rate.
- Updated information regarding dispatches, OPS, and payment collections for concerned accounts, ensuring 98% accuracy in records.
- Assessed plant manufacturing capacity and managed dispatch volume, reducing delivery times by 10%.
- Ensured timely dispatch by coordinating efficiently with departments, achieving a 98% on-time delivery rate.
- Monitored daily dispatch and BSR reports, providing schedules that improved dispatch efficiency by 15%.
- Collaborated with cross-functional teams to resolve quality issues, streamlining processes to reduce issue resolution time by 20% and improve overall process functioning by 30%.
- Allocated necessary resources and oversaw the execution of the new process, resulting in a 30% reduction in customer complaints and a 90% customer retention rate, leading to grew revenue and fostered healthy client relations.
- Ensured payment collections were made from customers within the stipulated credit time/limit, resulting in a 100% on-time payment rate.
Sr. Executive - Sales & Marketing Branded
PARKSONS PACKAGING LTD.
10.2021 - 02.2024
- Identified non-compatible customers. Secured big deal, adoption rate doubled to 100%, generated 4cr.revenue.
- Spearheaded in a 30% increase in revenue for existing clients, exceeding our target of 60% in the first year of tenure. Effective problem-solving and customer relations exceeded customer satisfaction and retention, resulting in a 25% increase in customer retention rate and a 1 Cr increase in revenue.
- Allocated necessary resources and oversaw the execution of the new process, resulting in a 30% reduction in customer complaints and a 90% customer retention rate, leading to grew revenue and fostered healthy client relations.
- Developed and executed operational plans that Increased sales revenue by 25% in Q3 by reducing production cycle times by 20%.
- Raised FG (Inventory) Movement from 75% to 90% by implementing cross-functional team mechanisms, actively addressing internal issues, and identifying the key issues and policies to improve efficiency and effectiveness.
- Succeeded 50% increase in new customer acquisition within 6 months to support product launch, driving 20% acceleration in development process by 15% and securing commercial orders to meet target dispatch.
- Executed automated software that streamlined artwork process and order release, resulting in a 30% increase in speed and efficiency. Collaborated with cross-functional team to resolve issues and improve process.
- Addressed 100% of logistical issues and efficient logistics coordination resulting in on-time delivery and streamlined operations, exceeding business targets by 10%.
Officer Sr. Coordinator (Sales & Marketing)
HUHTAMAKI INDIA LTD.
04.2010 - 10.2021
- Improved sales team productivity by 25% through the use of MIS reports, achieving a monthly sales revenue of 400 cr. Yearly.
- Assured timely delivery of customer orders with 99% accuracy, resulting in a 20% increase in customer satisfaction ratings.
- Accelerated team collection rate from 65% to 90% by centralizing data, supporting struggling customers, and implementing new collection plan and policies for efficient weekly and monthly collection efforts.
- Optimized the order processing system to make sure a clear and concise document that ensures timely and accurate delivery of goods or services with minimum disputes. 100% accuracy, 95% timely delivery.
- Concluded an ERP/AAXPTA system to streamline customer data and order history management, resulting in a 30% increase in customer satisfaction and a 20% reduction in production time.
- Drove a 15% increase in sales revenue by leveraging MS Excel and PowerPoint for data analysis and reporting. Ensured timely Communicated with the sales team and stakeholders via email, phone, and chat platforms, resulting in Improved customer satisfaction and penalty avoidance.
- Led a cross-functional team to streamline raw material planning processes, reducing lead time by 40% and inventory holding costs by 25%.
- Successfully coordinated with PAN India teams and regional heads, resulting in a 20% increase in sales revenue.
Service Delivery Associates (Sales)
TATA TELESERVICES LTD.
10.2006 - 03.2010
- Successfully implemented Epabx-Pri Card solution for 50 clients, resulting in a 35% increase in data transmission efficiency and a 20% reduction in network downtime.
- Efficiently processed and fulfilled 95% of new requisition requests for EPBAX & PRI Card within 48 hours, resulting in a 20% reduction in turnaround time and compliance with industry regulations.
- Achieved 25% increase in budget compliance. Imp approval process, fostering a culture of accountability and reducing audit trail time by 30%.
- Ensured Seamless integration with sponsor systems, saving resources. Utilized automation to match invoices, streamline payments, & reduce errors. Achieved 95% accuracy in verifying service delivery, boosting customer satisfaction & repeat business.
- Demonstrated proficiency in resolving customer queries and escalations, resulting in a 40% reduction in customer complaints and a 15% increase in customer satisfaction ratings.
- Successfully coordinating with sales team & operation team as per the guidelines lead by organization.
- Optimized vendor payment process ensuring timely payments and compliance with tax laws and regulations, leading to a 25% reduction in payment processing time and increased business profitability. Utilized industry specific software to automate and expedite vendor invoice authentication and payment processing.
- Managed over 50 client inquiries per day, achieving a 75% response rate and increased sales by 15%.
Education
Master of Business Administration - Human Resource
Sikkim Manipal University
Bachelor of Commerce - General
Manjunath college of Arts & Commerce, Mumbai University
Skills
Technical Skill
Product/Service knowledge Training & Coaching Negotiation & closing deals Oracle SAP AXAPTA MS OFFICE
Industry Knowledge
Sales management, Team Building, Business relationship management, Operations Management, Business development, Key account management
Interpersonal Skill
Organization Skill, Communication, Teamwork, Problem solving Management, Leadership
Timeline
Asst. Manager – Sales & Marketing (flexible Division)
UFLEX LTD.
02.2024 - Current
Sr. Executive - Sales & Marketing Branded
PARKSONS PACKAGING LTD.
10.2021 - 02.2024
Officer Sr. Coordinator (Sales & Marketing)
HUHTAMAKI INDIA LTD.
04.2010 - 10.2021
Service Delivery Associates (Sales)
TATA TELESERVICES LTD.
10.2006 - 03.2010
Bachelor of Commerce - General
Manjunath college of Arts & Commerce, Mumbai University
Master of Business Administration - Human Resource
Sikkim Manipal University