Hemlata Paradkar
Dewas
Summary
Results-oriented Operation Support Engineer with strong expertise in Linux and AWS, driving operational efficiency through effective incident management and rapid root cause analysis. Committed to enhancing system reliability and performance while supporting cross-functional initiatives in DevOps, focusing on automation, CI/CD pipelines, and cloud infrastructure management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Support Engineer
Tata Consultancy Services
Indore
05.2024 - Current
- Successfully handled P1/P2 production incidents ensuring minimal business impact.
- Provide L2 production support for critical applications ensuring high availability and system stability.
- Investigated and troubleshot application issues from incident tickets, achieving timely resolutions that minimized downtime.
- Performed root cause analysis (RCA) for production incidents, documenting resolutions to prevent future occurrences.
- Work closely with development and DevOps teams to resolve recurring issues and improve system reliability.
- Execute deployment activities and change requests during application releases.
- Ensure SLA compliance for incident resolution and service requests.
- Utilized monitoring tools like Splunk, Grafana, and AppDynamics for application performance analysis.
- Perform log analysis on Linux servers to identify and resolve system or application issues.
- Maintain runbooks, SOPs, and knowledge base documentation for troubleshooting and operational support.
- Supported application deployments in various Linux environments, ensuring smooth installation and configuration.
- Utilized Linux and Unix operating systems for application deployment and support.
- Gained familiarity with AWS cloud services, including EC2, S3, and IAM, to assist in cloud-based operations.
- Acquired understanding of version control processes using Git to manage source code effectively.
- Managed source code using Git version control for collaborative development.
- Gained exposure to monitoring and alerting tools in production environments to ensure system performance.
- Used ServiceNow and Jira ticketing tools to track and manage incident resolutions.
- Contributed to documentation and knowledge base creation, streamlining troubleshooting processes and enhancing operational efficiency.
Engineer
Tata Consultancy Services
Pune
06.2022 - 02.2024
- Led project teams to develop innovative software solutions, aligning with client needs and improving user satisfaction.
- Utilized advanced diagnostic and debugging tools to identify and rectify issues.
- Conducted detailed root cause analysis for recurring and critical issues.
- Developed permanent solutions to prevent future occurrences of identified issues.
- Managed incidents with in-depth technical expertise, achieving timely resolutions and minimizing downtime.
- Monitored system performance and alerts to proactively mitigate potential issues.
- Documented troubleshooting processes and solutions to enhance knowledge sharing and expedite future issue resolution.
Education
Bachelor of Science - Computer Science And Technology
Radharaman Engineering College
BhopalHigher School Certificate - Maths And Science
Rose Marry Higher Secondary School
BhopalSkills
- ServiceNow
- Jira
- Monitoring Tools
- Application Monitoring
- AWS
- Azure
- Cloud Operations
- Linux
- Unix
- Git
- Docker
- SQL
- Jenkins
Certification
- AWS Cloud / DevOps learning
- Linux Administration Basics
- DevOps Fundamentals
Timeline
Operations Support Engineer
Tata Consultancy Services
05.2024 - Current
Engineer
Tata Consultancy Services
06.2022 - 02.2024
Bachelor of Science - Computer Science And Technology
Radharaman Engineering College
Higher School Certificate - Maths And Science
Rose Marry Higher Secondary School