HEMRAJ SHRIRAM DHORE

Key Responsibilities:-

1. Loan Recovery: Manage and oversee the recovery of personal and business loans that are in various stages of delinquency (X to 5 bucket).
2. Collection Agencies: Collaborate with external collection agencies to maximize recovery efforts.
3. Team Management: Lead a team of collection professionals, providing guidance and support to ensure effective recovery strategies.
4. Customer Engagement: Develop and implement effective communication strategies to engage with customers, understand their financial situations, and negotiate repayment plans.

Skills and Qualities:-

1. Strong Communication: Excellent verbal and written communication skills to effectively interact with customers, agencies, and internal stakeholders.
2. Negotiation and Persuasion: Ability to negotiate repayment plans and persuade customers to meet their obligations.
3. Leadership: Strong leadership skills to manage and motivate a team of collection professionals.
4. Analytical: Ability to analyze data, identify trends, and optimize collection strategies.

Challenges:-

1. Customer Engagement: Dealing with difficult or unresponsive customers can be challenging.
2. Regulatory Compliance: Ensuring compliance with evolving regulatory requirements and laws governing debt collection.
3. Team Management: Managing a team and ensuring consistent performance can be demanding.
4. Recovery Targets: Meeting recovery targets while balancing customer relationships and regulatory requirements.

Opportunities:-

1. Career Growth: Opportunities for career advancement in the collections and risk management space.
2. Skill Development: Developing expertise in loan recovery, risk management, and team leadership.
3. Customer Relationships: Building strong relationships with customers and internal stakeholders.
4. Process Improvement: Identifying areas for process improvement and implementing changes to optimize collection strategies.

• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

• Working in New, Used & Other farm Equipment Finance Tractor Business and Collection with Chandrapur Branch in Bramhapuri location. Maintain the business targets and Collection also. Maintain excellent relationship with Dealers, Brokers & customers hence increase in productivity. As well as handling the collection team.
• Key Responsibilities:-
  
  1. Market Analysis: Study and analyze the market position to understand trends, customer needs, and competitor activity.
  2. Business Development: Develop and implement strategies to maintain and increase business targets and market share.
  3. Dealer and Broker Relationships: Foster and maintain excellent relationships with dealers and brokers to ensure smooth business operations.
  4. Productivity Enhancement: Identify areas for improvement and implement initiatives to increase productivity and efficiency.
  5. Up-gradation: Focus on upgrading products, services, and processes to meet changing customer needs and stay competitive.
  6. Market Share Growth: Develop and execute plans to grow market share and expand the customer base.

• Skills and Qualities:-
  
  1. Market Knowledge: Strong understanding of the used tractor market, including trends, customer needs, and competitor activity.
  2. Business Acumen: Ability to analyze market data and develop effective business strategies.
  3. Communication: Excellent communication and interpersonal skills to build and maintain relationships with dealers, brokers, and customers.
  4. Strategic Thinking: Ability to think strategically and develop plans to achieve business targets.
  5. Problem-Solving: Effective problem-solving skills to address challenges and capitalize on opportunities.
• Challenges:-
  
  1. Market Competition: Intense competition in the used tractor market can make it challenging to stand out and grow market share.
  2. Customer Expectations: Meeting evolving customer expectations and needs can be demanding.
  3. Dealer and Broker Management: Managing relationships with dealers and brokers requires strong communication and negotiation skills.
  4. Market Fluctuations: Market fluctuations can impact business performance, requiring adaptability and strategic thinking.

• Study and analyze market position to maintain the business and collection.
• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
• Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.

• To Develop and increase the market share of Mahindra Finance in non M&M, without compromising the quality of portfolio and also considering the geniuses of customer.
• Role:- Hear handling Tractor loan SALES AND COLLECTION, also handling collection team.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Prepared annual data to determine metrics for operational performance.

• Handle the Business in TRACTOR LOAN sales New and Refinance as well as in recovery Gadchiroli District location. Develop good business as well as collection and maintain good portfolio

• Handle the collection and Business development for Chandrapur and Gadchiroli District