Disha Joshi
Flat 601 B Major Residency Hyderabad
Summary
Technical Specialist with extensive experience in network troubleshooting, system recovery, and virtual machine management. Demonstrated expertise in resolving complex RDP connectivity issues and Azure VM management, ensuring seamless remote access and minimising downtime. Proficient in Active Directory management, user access management, and Windows Server optimisation across multiple versions. Successfully collaborated with engineering teams to deliver deep-dive analysis for high-impact infrastructure incidents. Career goals include advancing technical support capabilities and enhancing service delivery through innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Specialist
LTIMindtree Ltd
Hyderabad
08.2022 - 03.2026
- Resolved complex RDP connectivity issues, including persistent session disconnects, latency lags, and 'black screen' errors, to maintain seamless remote access.
- Recovered non-bootable Azure VMs by implementing Rescue VM workflows, utilising Windows Recovery Environment (WinRE), and Safe Mode.
- Mitigated downtime for Azure cloud assets by diagnosing and fixing VM start/stop failures and provisioning errors.
- Utilised VMware and Hyper-V to simulate production environment failures, enabling rapid root-cause analysis (RCA), and stress-testing for connectivity and boot issues.
- Troubleshot critical boot failures across virtual and remote systems, addressing system file corruption, hardware malfunctions, and BIOS/boot order discrepancies.
- Managed Hybrid Identity by implementing and configuring Microsoft Entra Connect to synchronise on-premises Active Directory objects with Azure AD.
- Administered Active Directory (ADUC), overseeing the creation and maintenance of user accounts, groups, and organisational units (OUs).
- Strengthened security posture by configuring Group Policy Objects (GPOs) to enforce strict security policies, and standardised desktop environments.
- Ensured Domain Controller health by monitoring Active Directory Sites and Services, and resolving complex AD replication issues.
- Remediated core OS issues, including application crashes, system freezes, and storage performance bottlenecks, to ensure peak system health.
- Managed Windows Update lifecycles, resolving failed update deployments, and driver compatibility conflicts to minimise security vulnerabilities.
- Diagnosed network-layer bottlenecks, focusing on DNS resolution, IP configuration, and intermittent connectivity in enterprise environments.
- Collaborated with On-Prem and Tier-3 engineering teams to provide deep-dive analysis and resolution for high-impact, correlated infrastructure incidents.
Sr. Advisor 1, Technical Support
Concentrix Services India Pvt. Ltd.
Pune
11.2019 - 02.2022
- Oversaw incidents and delivered technical support for clients in the US, specialising in Windows OS (Windows 10, Server OS) challenges.
- Provided solutions for performance issues, print failures, and WMI management, employing diverse troubleshooting tools and techniques.
- Facilitated Windows Server versions (2008, 2012, 2016, 2019) and Remote Desktop Services, encompassing installation, configuration, and performance optimisation.
- Proficient in Active Directory, encompassing user management, domain and group policies, and lab replication within virtual environments.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
- Presented findings and recommendations to stakeholders through clear, impactful reports and presentations.
Technical Support Engineer
Compucom CSI System India
Pune
05.2018 - 10.2019
- Provided technical chat support for Intel employees in multiple regions (Israel, India, China, and the US).
- Resolved issues related to VPN, Outlook, Skype, network, and proxy settings.
- Managed SharePoint issues and provided support for Cisco AnyConnect VPN client troubleshooting.
- Collaborated across teams to ensure quick and effective issue resolution, improving service delivery times.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Used support tickets to track and speed up incidents.
Technical Support Engineer
Tech Mahindra
Pune
01.2017 - 02.2018
- Supported VHA corporate users, vendors, and store users through call, email, and ticket support.
- Provided expertise in Active Directory, including account creation, password resets, and group management.
- Assisted with software deployment using SCCM and provided Citrix support for application management.
- Handled BitLocker issues and managed user account expiration, termination, and reactivation.
- Supported Microsoft Outlook configurations and provided remote troubleshooting via SCCM and Citrix tools.
Education
BE - Bachelor of Engineering (B.E.) in Electronics and Telecommunication
Shatabdi Institute of Engineering and Research
Pune2015
Diploma of Higher Education - Diploma in Electronics and Telecommunication
K. K. Wagh Women’s Polytechnic
Nashik, MH2012
Skills
- Network troubleshooting
- System recovery
- Virtual machine management
- Incident analysis
- Remote desktop services
- Active Directory management
- User Access Management
- MS Office
- Virtual machine recovery
- Technical training
- Problem resolution
- Compliance adherence
- Operating systems knowledge
- Azure VM management
- Active Directory
- RDP troubleshooting
- VPN Troubleshooting
- BitLocker
- Networking
- Citrix
- Windows Server 2012/2016/2019, Windows 10
Languages
English
Hindi
Marathi
Certification
- Cisco Certified Network Associate (CCNA)
- Completed Workshop on Android Basics - [Year 2014]
- Pursuing CISA from ISACA.
Languages
6,C2,6,C2,6,C2
Education
other,other
Hobbies and Interests
- Dancing
- Creative Arts (e.g., painting, design)
Timeline
Technical Specialist
LTIMindtree Ltd
08.2022 - 03.2026
Sr. Advisor 1, Technical Support
Concentrix Services India Pvt. Ltd.
11.2019 - 02.2022
Technical Support Engineer
Compucom CSI System India
05.2018 - 10.2019
Technical Support Engineer
Tech Mahindra
01.2017 - 02.2018
BE - Bachelor of Engineering (B.E.) in Electronics and Telecommunication
Shatabdi Institute of Engineering and Research
Diploma of Higher Education - Diploma in Electronics and Telecommunication
K. K. Wagh Women’s Polytechnic