Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Hena Jose

Hena Jose

Thrissur

Summary

Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company.

Overview

7
7
years of professional experience

Work History

Customer Service Executive

Indigo Airlines
Calicut
11.2021 - 08.2024

· Ensured a clean and organized check-in area, contributing to a positive first impression and smooth boarding experience for passengers, earning praise from management.

· Assisted passengers with booking and check-in processes, providing detailed information on flight schedules, baggage policies, and special services, leading to a 15% increase in customer satisfaction scores.

· Proactively addressed passenger concerns and resolved issues promptly, maintaining a high level of customer satisfaction and loyalty.

· Adaptable and eager to embrace diverse responsibilities, thriving in the dynamic airport environment by readily taking on versatile roles, including assisting with gate management and in-flight services as required.

Immigration Consultant

Phoebe Gad Consultancy
Thrissur
05.2020 - 08.2021

· Oversaw all aspects of the company's immigration and visa service to ensure that the process ran smoothly.

· Supervising the completion of all relevant immigration and visa documents.

· Prepare clients for interviews interact with customers, providing options and resolutions for their current immigration's status.

· Respond to and resolve customer complaints.

Customer Service Executive

SpiceJet Airlines
Calicut
05.2017 - 08.2019

· Accounts and bookkeeping

· Assisted in handling complicated and difficult customer issues.

· Worked with customer service desk partners keeping long lines of customers moving along efficiently.

· Always attended airline training courses to stay up to date on policy changes.

· Being expert in handling Flight Delays, Cancellations, Bulk baggage offloads etc.

Education

Bachelor of Science - Bachelor's in Physics

Vimala College
Thrissur
04-2014

High School Diploma -

Aero Institute of Technology
Kochi
04-2014

Skills

Experience in fast paced and high-profile work

Adept at problem solving and communicating with people from all over world

Knowledgeable in work permit requirements

Excellent time management and workload management skills

Keeping myself calm in the situation of conflicts

Unmatchable communication skills in written and verbal both

Remarkable patience and motivational skills

Prioritize my work to handle pressure

Proficiency in MS Office

Accomplishments

Received 'BEST PRESENCE AWARD' from Spicejet Airlines in training, held at Gurgaon at Delhi.

Received many appreciations from customers for providing best services.

Timeline

Customer Service Executive

Indigo Airlines
11.2021 - 08.2024

Immigration Consultant

Phoebe Gad Consultancy
05.2020 - 08.2021

Customer Service Executive

SpiceJet Airlines
05.2017 - 08.2019

Bachelor of Science - Bachelor's in Physics

Vimala College

High School Diploma -

Aero Institute of Technology
Hena Jose