Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company.
· Ensured a clean and organized check-in area, contributing to a positive first impression and smooth boarding experience for passengers, earning praise from management.
· Assisted passengers with booking and check-in processes, providing detailed information on flight schedules, baggage policies, and special services, leading to a 15% increase in customer satisfaction scores.
· Proactively addressed passenger concerns and resolved issues promptly, maintaining a high level of customer satisfaction and loyalty.
· Adaptable and eager to embrace diverse responsibilities, thriving in the dynamic airport environment by readily taking on versatile roles, including assisting with gate management and in-flight services as required.
· Oversaw all aspects of the company's immigration and visa service to ensure that the process ran smoothly.
· Supervising the completion of all relevant immigration and visa documents.
· Prepare clients for interviews interact with customers, providing options and resolutions for their current immigration's status.
· Respond to and resolve customer complaints.
· Accounts and bookkeeping
· Assisted in handling complicated and difficult customer issues.
· Worked with customer service desk partners keeping long lines of customers moving along efficiently.
· Always attended airline training courses to stay up to date on policy changes.
· Being expert in handling Flight Delays, Cancellations, Bulk baggage offloads etc.
Experience in fast paced and high-profile work
Adept at problem solving and communicating with people from all over world
Knowledgeable in work permit requirements
Excellent time management and workload management skills
Keeping myself calm in the situation of conflicts
Unmatchable communication skills in written and verbal both
Remarkable patience and motivational skills
Prioritize my work to handle pressure
Proficiency in MS Office
Received 'BEST PRESENCE AWARD' from Spicejet Airlines in training, held at Gurgaon at Delhi.
Received many appreciations from customers for providing best services.