Hena Jose

· Ensured a clean and organized check-in area, contributing to a positive first impression and smooth boarding experience for passengers, earning praise from management.

· Assisted passengers with booking and check-in processes, providing detailed information on flight schedules, baggage policies, and special services, leading to a 15% increase in customer satisfaction scores.

· Proactively addressed passenger concerns and resolved issues promptly, maintaining a high level of customer satisfaction and loyalty.

· Adaptable and eager to embrace diverse responsibilities, thriving in the dynamic airport environment by readily taking on versatile roles, including assisting with gate management and in-flight services as required.

· Oversaw all aspects of the company's immigration and visa service to ensure that the process ran smoothly.

· Supervising the completion of all relevant immigration and visa documents.

· Prepare clients for interviews interact with customers, providing options and resolutions for their current immigration's status.

· Respond to and resolve customer complaints.

· Accounts and bookkeeping

· Assisted in handling complicated and difficult customer issues.

· Worked with customer service desk partners keeping long lines of customers moving along efficiently.

· Always attended airline training courses to stay up to date on policy changes.

· Being expert in handling Flight Delays, Cancellations, Bulk baggage offloads etc.