HENA LASKAR
Guwahati
Summary
Dynamic professional with extensive experience at Bharti Airtel Ltd, excelling in customer relationship management and data analysis. Proficient in Microsoft Office Suite and adept at resolving complex issues, enhancing client satisfaction. Proven track record in optimizing processes and maintaining strong supplier relationships, driving operational efficiency in the telecom sector.
Overview
14
14
years of professional experience
Work History
MIS Executive/Backend RM
Bharti Airtel Ltd under V5 Global Services
08.2024 - Current
- Handling Customer’s Requests/ Complaints/ Calls- (B2B Customers- Business to Business Accounts)
- Created and distributed reports for collection, RM performance tracking, churn analysis, and RM visits.
- Prepared customer base bucket-wise, developing ageing files to enhance account management and oversight.
- Posted and reversed payments in APS (Airtel Payment System) for both mobility and broadband services, ensuring accurate financial transactions.
- Ensured timely payment collection by coordinating with relationship manager on specific customer accounts.
- Coordinated with cross-functional departments, including provisioning team, to resolve customer-related issues promptly, such as international roaming and SKYC pending matters.
- Collaborated with relationship managers to process dunning and barring cases, ensuring account compliance.
- Projection report preparation post compiling all files with respective RMs, tentative before 05th of every month.
Purchase Executive
Sohum Shoppe Pvt Ltd
03.2021 - 08.2024
- Coordinated with dealers and distributors to optimize stock purchases.
- Visiting stores to check the display of the inventory stocks, any requirements in counter, communicating with the counter person for better sales.
- Delivering of Reports to concerned Vendors regarding the current MTD sales & stock reports.
- Analyzing the sales while preparing the purchase or order sheets of any brands, like Colorbar, Lakme, Nachtmann, Etc.
- Facilitated procurement of core inventory items for stores to support sales growth.
- Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
- Resolved supplier disputes over quality, delivery, or invoicing, ensuring positive relations and compliance with company standards.
- Managed inventory levels to meet operational needs while minimizing excess stock and associated holding costs.
- Established key performance indicators KPIs for the purchasing department, monitoring achievements and identifying areas for improvement.
- Cultivated strong relationships with suppliers, facilitating open communication and collaborative problem-solving.
- Contributed to overall retail operations and customer satisfaction.
Accounts Executive
Prag news (ISUZU DIVISION)
07.2019 - 01.2021
- Cultivated strong client relationships through consistent communication and follow-up.
- Managed account portfolios, ensuring timely delivery of services and products.
- Collaborated with marketing teams to design customized promotional materials for clients.
Backend Executive
Bharti Airtel Ltd.
02.2017 - 07.2019
- Handling the Clients issues via call & email.
- Escalation of the network issues to the Concern dept.
- Manual circulation of bills to clients of non-received category.
- Processed suspense amounts by managing payments that were posted directly to airtel accounts due to missing invoice information.
- Processing of the Plan amendment cases.
- GST updation: Scenario as follows: Collecting the GSTIN from the clients. Sending the same for updation to airtel b2b team. Timeline shared to customers & updation takes nearly 48 hrs TAT.
- Retain the MNP customers received via mail from the MNP helpdesk.
- Oversaw telecommunications processes to maintain operational effectiveness.
Credit Monitoring Officer in Postpaid
AIRCEL
09.2014 - 01.2017
- Basic object is to update the billing status of the customers (both Individual and Corporate) of whole Assam and maintenance of the credit related aspects of Postpaid Sector.
- Telecom Operation (Dishnet Wireless Ltd)
QRC (QUERY, REQUEST & COMPLAIN) executive
Anjaybee Infotech Pvt Ltd.
04.2012 - 09.2014
- Basic object is to solve the customer’s issues by closing the customer’s complaints within TAT.
- Telecom Operation (Customer Care)
Education
B.A - ENGLISH
IGNOU
Guwahati01-2018
HS -
AHSEC
Handique Girls' College01-2012
HSLC -
SEBA
Rajhans Shishu Vidyalaya, Ghy01-2010
Skills
- Microsoft Office Suite
- Email communication
- Internet research
- Data management with Tally ERP 09
Languages
- Hindi
- Assamese
- English
- Hindi
- Assamese
Hobbies and Interests
- Music
- Reading
- Watching Movies
Disclaimer
I hereby declare that the above-mentioned facts are true to the best of my knowledge.
State Of Domicile
Assam
Personal Information
- Father's Name: Nasim Uddin Laskar
- Mother's Name: Gulapi Laskar
- Date of Birth: 30/06/1993
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Islam
Timeline
MIS Executive/Backend RM
Bharti Airtel Ltd under V5 Global Services
08.2024 - Current
Purchase Executive
Sohum Shoppe Pvt Ltd
03.2021 - 08.2024
Accounts Executive
Prag news (ISUZU DIVISION)
07.2019 - 01.2021
Backend Executive
Bharti Airtel Ltd.
02.2017 - 07.2019
Credit Monitoring Officer in Postpaid
AIRCEL
09.2014 - 01.2017
QRC (QUERY, REQUEST & COMPLAIN) executive
Anjaybee Infotech Pvt Ltd.
04.2012 - 09.2014
B.A - ENGLISH
IGNOU
HS -
AHSEC
HSLC -
SEBA