Henkholen Haokip
Dimapur
Summary
Dynamic and dedicated Attendant and Receptionist at Guest House, excelling in guest relations and cash handling. Proven ability to enhance customer satisfaction through effective communication and safety compliance. Recognized for maintaining high standards while assisting in food preparation and fostering positive relationships with guests and staff alike.
Overview
1
1
year of professional experience
2030
2030
years of post-secondary education
Work History
Attendant and Receptionist
Guest House
Shillong
09.2023 - 03.2025
- Assisted guests with check-in and check-out processes efficiently.
- Maintained cleanliness and organization of guest common areas daily.
- Responded to guest inquiries and provided information about amenities.
- Ensured safety protocols were followed in all guest interactions.
- Handled guest complaints professionally, escalating issues as needed.
- Greeted customers, answered their questions and provided them with assistance.
- Assisted other staff members in completing tasks as needed.
- Cleaned work areas and equipment at the end of each shift.
- Interacted positively with guests and coworkers to build professional relationships.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Informed management of any safety hazards or customer complaints immediately.
- Handled cash register transactions accurately while maintaining proper security measures.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Collaborated with housekeeping staff to ensure timely room readiness for guests.
Education
Mizo Modern Higher Secondary School
Shillong, IndiaBachelor of Arts - Ancient History
KL Bajoria
Shillong, India 06.2018 - 07.2022
Skills
- Guest relations
- Cash handling
- Safety compliance
- Food preparation
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Nagamese
Intermediate (B1)
B1
Affiliations
Casual gathering such as attending wedding, local concert and sometimes I do attend a festivals, religious services, or other community gatherings as well.
Timeline
Attendant and Receptionist
Guest House
09.2023 - 03.2025
Bachelor of Arts - Ancient History
KL Bajoria
06.2018 - 07.2022
Mizo Modern Higher Secondary School