Henry Burks
Indianapolis
Summary
Accomplished leader with nine years of leadership experience in retail and three years in the sports and entertainment industry. Achieved success with driving sales initiatives and customer service with great coaching. Displayed great ability with research and development with projects involving internships, corporate sponsorships, and events. Driven to build and develop individuals to create efficient teams to achieve organizational goals
Overview
12
12
years of professional experience
Work History
Store Manager
Tractor Supply Company
Westfield, IN
10.2020 - Current
- Supervised daily operations, ensuring compliance with company policies and safety and performance standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction scores.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed inventory levels, optimizing stock replenishment to meet customer demand effectively.
Operations Manager
Incrediplex
Lawrence, IN
05.2017 - 06.2020
- Supervise 80+ employees to maintain company's standards and ensure the highest level of customer satisfaction.
- Oversee facility and tournament operations for 15+ regional & national basketball and volleyball tournaments annually.
- Manage event operations for 50+ corporate events and 700 + birthday parties annually
- Directed event and sports management internship program that focused on giving young professionals hands-on experience in the industry
- Assisted in business research and development with ideas that will create new revenue streams
Assistant Produce Manager
Marsh Supermarkets
Indianapolis, IN
11.2014 - 04.2017
- Managed inventory levels to ensure optimal product availability and reduce spoilage.
- Supervised produce department staff, providing guidance and training for operational excellence.
- Implemented merchandising strategies to enhance product presentation and customer engagement.
- Analyzed sales trends to forecast demand and adjust ordering processes accordingly.
Education
Bachelor of Science - Sports Management
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2013
Skills
- Team leadership and coaching
- Recruiting and hiring
- Multitasking and organization
- Outstanding communication skills
- Problem-solving
- Customer relations
Accomplishments
Achieved Profit Plan (2021,2022,2024,2025)
Achieved Sales Plan (2021,2022,2024)
District Winning Attitude Award (2023)
#1 in overall customer satisfaction in company (January 2023, March 2023)
#1 in High 5 (Sales Initiatives Contest) 2021
Timeline
Store Manager
Tractor Supply Company
10.2020 - Current
Operations Manager
Incrediplex
05.2017 - 06.2020
Assistant Produce Manager
Marsh Supermarkets
11.2014 - 04.2017
Bachelor of Science - Sports Management
Indiana University, Purdue University Indianapolis