Hepshiba Bandi
Team lead
Hyderabad,TG
Summary
Results-driven Business Development Leader with 16+ years of experience driving revenue growth, optimizing processes, and leading high-performing teams across technology and financial services. Proven expertise in strategic planning, client relationship management, and cross-functional leadership, consistently exceeding KPIs, and delivering measurable business outcomes.
Overview
18
18
years of professional experience
Work History
Underwriting Telephony Support Team Leader
OSBI
07.2025 - Current
- Directed analysts to achieve KPIs across quality, efficiency, turnaround time, compliance, and abandonment rates.
- Set performance standards and goals aligned with organizational policies.
- Managed workflow through staff planning and scheduling, delivering excellent customer service.
- Conducted reviews, audits, and call observations to maintain standards and drive improvement.
- Analyzed operational data, prepared reports, and recommended process enhancements.
- Oversaw training, coaching, and mentoring, building cross-skilled resources.
- Ensured SLA/TAT commitments across multiple processes.
Team Lead - Business Development
Regalix Inc
Hyderabad
11.2023 - 07.2025
- Established sales targets and KPIs, boosting team performance.
- Designed and delivered training programs, improving outbound campaign conversion rates.
- Mentored junior staff, reducing attrition and enhancing engagement.
- Collaborated with cross-functional teams to develop innovative solutions that met customer needs.
- Monitored team performance and provided feedback on areas of improvement.
- Evaluated customer feedback data to inform future initiatives and strategies.
Account Manager 2 (Project Team Lead)
Dell Technologies
01.2021 - 02.2023
- Led a team of 15 representatives, providing coaching and support.
- Implemented strategies to improve team performance and productivity.
- Conducted team meetings fostering communication and collaboration.
- Collaborated with department leaders to streamline processes.
- Contributed to successful completion of 3 projects on time.
- Delivered Weekly and Quarterly Business Reviews with strategic recommendations.
- Resolved customer complaints in a timely manner.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Sales Coach
Dell Technologies
06.2018 - 12.2020
- Developed and delivered training programs on sales techniques and customer engagement.
- Provided one-on-one coaching sessions, improving close rates and revenue.
- Assessed team performance via KPIs and provided constructive feedback.
- Conducted role-playing sessions to improve sales techniques and customer interactions.
- Created resource materials for ongoing staff development and training support.
Specialist Sales Operation (Escalation Help Desk)
Dell Technologies
09.2016 - 05.2018
- Resolved complex customer issues requiring in-depth technical knowledge.
- Acted as customer advocate, ensuring concerns were addressed promptly.
- Managed escalated cases, documented interactions, and provided clear updates.
Inside Sales Representative
Dell Technologies
03.2012 - 08.2016
- Converted enquiries into sales, delivering excellent customer experience.
- Assisted customers in purchasing Dell systems through probing and cross-selling.
- Educated customers on product lines, achieving revenue and margin targets.
Process Developer 200 (IB & OB Collections)
GE Money Servicing (Synchrony)
05.2008 - 02.2012
- Managed delinquent accounts, resolved disputes, and offered hardship plans.
- Ensured compliance and customer satisfaction in collections processes.
Education
Bachelor of Management Studies - Human Resources Management
Indian School of Business
01.2015
Skills
- Leadership & Team Management
- Coaching
- Communication & Presentation
- Stakeholder Management
- Cross-functional Collaboration
- Project Management
- MS Office
- Salesforce CRM
- Pipeline Management
- Process Improvement
- KPI analysis
- Customer Experience
Accomplishments
Best Team Lead – Regalix Inc (April, June, September)
Rookie APOS Chat Coach – Dell Technologies (FY19 Q1)
CE Coach of the Quarter – Dell Technologies (FY19 Q3)
Multiple Bravo Awards & Key Contributor Awards – Dell Technologies (FY20–FY23)
Rookie APOS Chat Coach – Dell Technologies (FY19 Q1)
CE Coach of the Quarter – Dell Technologies (FY19 Q3)
Multiple Bravo Awards & Key Contributor Awards – Dell Technologies (FY20–FY23)
Timeline
Underwriting Telephony Support Team Leader
OSBI
07.2025 - Current
Team Lead - Business Development
Regalix Inc
11.2023 - 07.2025
Account Manager 2 (Project Team Lead)
Dell Technologies
01.2021 - 02.2023
Sales Coach
Dell Technologies
06.2018 - 12.2020
Specialist Sales Operation (Escalation Help Desk)
Dell Technologies
09.2016 - 05.2018
Inside Sales Representative
Dell Technologies
03.2012 - 08.2016
Process Developer 200 (IB & OB Collections)
GE Money Servicing (Synchrony)
05.2008 - 02.2012
Bachelor of Management Studies - Human Resources Management
Indian School of Business