Summary
Overview
Work History
Education
Skills
Technical Summary
Personal Information
PROFESSIONAL SKILLS
Timeline
Generic
Heramb Landge

Heramb Landge

Business Analyst
Pune

Summary

More than 14 years of rich experience in IT Environment, Release, in IT applications spread across multiple countries and geographies. Experience includes working in multi-cultural environment on all stages of SDLC on end-to-end business projects, Currently working as Senior Technical Business Operations Analyst in Amdocs, Pune, India.

Overview

19
19
years of professional experience
2005
2005
years of post-secondary education

Work History

Backend Team Support

Telefonica Peru (Amdocs)
07.2020 - Current
  • Worked as backend team support for TEF Peru a/c.
  • Handle end to end billing.
  • Perform prechecks for billing, blprep, undo rerun, handle rejects, extracts, blprod, confirmation, SUNAT, monitor using SQL, unix.
  • Monitor system health check for OMS, CRM, MCSS, ABP, file system, memory warnings and critical alerts.
  • Creating MIS for billing reports maintaining data such as number of subscribers billed, rejects in each billing cycle, confirmed subscribers in ist run.
  • Handling EOD batch jobs, checking for long running jobs, failed critical jobs, checking logs for the jobs, maintaining and publishing end of month MIS for EOD map.
  • Handing deployments, deploying hotfixes, conducting smooth operations with site/client teams.
  • Sanity checks for Front End and Back End applications.
  • Recon map and jobs handling for Front End and Back End applications.
  • Handling incidents for Invoicing, AR applications.
  • Doing regular bounce for systems as per requirements.
  • Handling TC application end to end (Turbo Charging) for TRB SubLog and PubLog smooth functioning.
  • Identifying regular manual tasks and doing Automations for them using Shell Scripts.

Shift Management: Environment, Release & Incident Management

ANM (advertising and media) (Amdocs)
07.2011 - 06.2020
  • Loading and monitoring production and non-production batch cycles.
  • Taking follow up for failed and long running jobs.
  • Bringing up ONLINES for PRODUCTION and TESTING cycles.
  • Handling and attending various conference calls and working as mediator among application teams.
  • Also handling Production Control tasks like Job scheduling, Creating Batch cycle instructions.
  • To do MIS and Audit tasks for CSS Production cycles.
  • Handling UAR tickets.
  • Participate in release planning efforts with client, discuss details of application, server.
  • Communicate release details and schedules to the Business as required.
  • Develop policies and methodologies within release and test environment management.
  • Review and ensure production deployment plans are current and suitable for the purpose.
  • Daily and Weekly Management reporting.
  • Work with defects, on plans to handle issues and defects more efficiently and effectively.
  • Maintain repositories for design documents, project plans, run books, implementation plans, proposed and approved changes, future projects and feasibility studies.
  • Negotiate project deadlines with development teams, vendors and IT support teams.
  • Work towards continuous improvement in process, policies and plans and the overall health of IT estate.
  • Ensure conducive working environment within the team.
  • Successfully taken a project from another vendor into Amdocs for the same client and embedded it into the current organisational structure.
  • Transformed the project into a highly efficient function, using proven methodologies and a number of innovative steps.
  • Worked as shared resource to handle multiple projects for CALA account for NET BRAZIL, TEF PERU and TEF CHILE.
  • Recognised for performance excellence from On-Site management.
  • Star Performer awards for 3 times (Rewards and Recognition).

Operations Analyst

Bell Canada (Amdocs)
08.2009 - 07.2011
  • Worked for Payments process on amdocs CRM.
  • To monitor and handle volumes for unapplied payments received.
  • Deliver cross training and creating training documents.
  • Participating in daily and weekly dashboard calls.
  • Star Performer awards for 2 times (Rewards and Recognition).
  • Excelling efficiency and quality parameters, appreciated by clients.

Customer Care Associate

EXL SERVICE
04.2006 - 06.2009
  • To correct outsorted invoices for British Gas customers on SAP.
  • To validate correct and minimise IMBALANCE created on British Gas and Electricity energy accounts.
  • Ensure smooth Handover and sending timely update to Onshore team.
  • Doing Quality check.
  • Training New members.

Education

B.C.S -

Modern College

H.S.C - undefined

Maharashtra Vidyalaya

S.S.C - undefined

Katariya High School

Skills

  • Management of central IT production and test systems

  • Business release planning ,IT change planning

  • Process improvement ,ITIL process adherence

  • Incident/defect management ,

  • Release planning ,Implementation of end-to-end business release

  • Management of environment availability ,Coordination with business users

  • Deployment management

Technical Summary

Amdocs Products, Environment Management, Incident/Problem Management, Release / Change / Deployment management, ITIL certified, JIRA, MS Office, SQL, UNIX, Shell scripting

Personal Information

  • Father's Name: Chandrashekhar Landge
  • Date of Birth: 04/01/83
  • Marital Status: Single

PROFESSIONAL SKILLS

  • Good communication and technical skills.
  • Comprehensive problem-solving abilities .
  • Escalating the problem and trouble tickets , coordinating with business users, customer service representatives, application deployment managers, testing teams, vendors, clients, PMO and higher management.
  • Planning, managing and overseeing the build, upgrade, configuration, capacity management and tracking of core IT applications.
  • Have held positions including release management, deployment management, Incident management, Production Support and primary customer contact.
  • Experience in process transition/migration.


Timeline

Backend Team Support

Telefonica Peru (Amdocs)
07.2020 - Current

Shift Management: Environment, Release & Incident Management

ANM (advertising and media) (Amdocs)
07.2011 - 06.2020

Operations Analyst

Bell Canada (Amdocs)
08.2009 - 07.2011

Customer Care Associate

EXL SERVICE
04.2006 - 06.2009

H.S.C - undefined

Maharashtra Vidyalaya

S.S.C - undefined

Katariya High School

B.C.S -

Modern College

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Heramb LandgeBusiness Analyst