Herambha Dhage
Support Engineer
Thane
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my academic skill to the fullest
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
ASSOCIATE TRAINEE
CMS PVT LTD
11.2015 - 07.2016
- Attended training courses to build understanding of processes, techniques and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Closely monitored procedures under direction of leadership to identify potential areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
LEVEL 2 DESKTOP SUPPORT ENGINEER
SURYODAY MICRO FINANCE
Navi Mumbai - CBD Belapur
03.2017 - 11.2017
- Desktop support & remote support for windows and ubuntu 14.04 operating systems
- Computer and laptop assembling, configuration and allotment
- Ms office 365, outlook and thunderbird configuration
- Mail backup. Ost and pst troubleshooting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
DESKTOP SUPPORT ENGINEER
CREDIT SUISSE
Mumbai - Powai
11.2017 - 09.2020
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- AD account troubleshooting from AD tool. Mapping home drive in user account. Creating share drive and providing access.
- Assigned virtual machine to user from citrix directory application.
- Update machine status from HP Asset Manager application.
- Configure work from home setup in users personal laptop.
- Assisted end-users with conference room equipment setup and operation.
- Perform EOD activity for NSE and BSE machines.
- Perform data center activity – cable trace, patching and tape management.
- Network related troubleshooting.
- Do all types of cabling in DC.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Senior System Engineer
TIAA
Mumbai - Vikhroli
09.2020 - 12.2021
- Telephonic, chat and remote support
- MacAfee machine and user recovery
- RSA token troubleshooting from RSA console
- AD account troubleshooting from ad tool.
- VDI troubleshooting from citrix director application
- Delivered helpdesk service and support to customers.
- Assisted employees with resolving network problems at remote locations.
- Identified software issues and handled troubleshooting to resolve quickly.
IT LOGISTIC AND REPAIR ENGINEER
CEX WEBUY ENTERTAINMENT PVT.LTD
Mumbai - Lower Parel
12.2021 - Current
- Laptop configuration and support (Windows, MAC and Linux)
- Ad account creation and deletion. Create email id of users.
- Share drive creation and provide access for authorize users.Push GPO for office users.
- Create and manage print server for office user.Configuring printer and machine on store server. Monitoring store servers.
- Update antivirus policy from server
- Perform DC related activities
- Performed regular maintenance on the servers to ensure issues were resolved quickly and never
- interfered with regular operations.
- Racking and stacking servers
- HDD, NIC card, Motherboard, DIMM, RAID card, PSU unit, HBA card replacement.
- Hardware RAID configuration in all model servers.
- Having the working knowledge of Linux and Windows servers.
- Worked and configured iLO, iDRAC, iBMC and CIMC.
- Worked to resolve HW related issues by logging tickets with vendors like Dell, Cisco, HP.
- Complete scheduled DC activities without fail.
- Communicated new or updated data requirements to global team.
Education
Bachelor of Science - computer science
IDOL (Mumbai University)
Thane 06.2019 - 08.2021
Diploma - Computer Engineering
Navjeevan Education Society's Polytechnic
07.2012 - 06.2015
S.S.C -
New English School
06.2011 - 03.2012
Accomplishments
- Completed SAP01 Training Program organized at Navjeevan Education Society’s Polytechnic, Bhandup (w)
- Participated in two days workshop on Network Implementation and Security at Navjeevan Education Society’s Polytechnic, Bhandup (w) Organized by Association for Computing Machinery-IIT Delhi and Network Bulls
Courses
- Hardware and Networking Diploma
- Microsoft Certified Server Engineer
Hobbies
Carom
Cricket
Photography
Timeline
IT LOGISTIC AND REPAIR ENGINEER
CEX WEBUY ENTERTAINMENT PVT.LTD
12.2021 - Current
Senior System Engineer
TIAA
09.2020 - 12.2021
Bachelor of Science - computer science
IDOL (Mumbai University)
06.2019 - 08.2021
DESKTOP SUPPORT ENGINEER
CREDIT SUISSE
11.2017 - 09.2020
LEVEL 2 DESKTOP SUPPORT ENGINEER
SURYODAY MICRO FINANCE
03.2017 - 11.2017
ASSOCIATE TRAINEE
CMS PVT LTD
11.2015 - 07.2016
Diploma - Computer Engineering
Navjeevan Education Society's Polytechnic
07.2012 - 06.2015
S.S.C -
New English School
06.2011 - 03.2012
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