Herb Pasos
Franklin
Summary
With a proven track record at Evergreen Packaging Equipment, I excel in technical troubleshooting and fostering customer relationships. My expertise spans from equipment installation to conducting preventive maintenance, significantly enhancing operational efficiency. Recognized for exceptional service, I received the 2023 Customer Service Excellence award and the 2023 Most Productive Hours award. I seamlessly blend hard skills like electrical troubleshooting with the soft skill of customer training, driving both satisfaction and productivity.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Evergreen Packaging Equipment
11.2021 - Current
- Improved beverage packaging equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Collaborated with engineering teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Provide a learning experience for customers on machine operation and repair
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Electronics Technician
United States Postal Service, USPS
04.2016 - 10.2021
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Reduced downtime for critical systems by providing timely maintenance and repair services.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
- Optimized equipment functionality with regular preventative maintenance tasks.
- Contributed to the continuous improvement of company procedures through constructive feedback and suggestions.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Achieved operational excellence in all assigned projects while adhering to strict safety protocols at all times.
- Provided valuable input during product development phases to ensure optimal design functionality from an end-user perspective.
- Maximized resource utilization by optimizing inventory management processes for electronic components.
- Increased workplace safety through proactive identification of potential hazards associated with electronic equipment operations.
- Bolstered overall productivity levels within the team through effective delegation of tasks according to individual strengths.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Diagnosed and repaired complex faults within target timeframes.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Calibrated electrical components and systems to optimize performance.
- Led preventative maintenance and inspections to limit electrical issues.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Attended training committees that wrote training modules for equipment operation and testing.
- Estimated numerical length of runs during new service installations.
Wastewater Operator
City of Mcfarland
11.2014 - 04.2016
- Operate pretreatment bar screen, sludge removal and aeration systems
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Process monitoring through SCADA system
- Monitor and inspection of lift station pumps daily
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by the California Department of Water Resources.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Maintained public water systems using hand tools to repair and adjust equipment and machines.
- Adjusted water treatment levels to correct below-standard variances
- Collaborated with team members to troubleshoot issues, streamline processes, and improve overall plant efficiency.
- Minimized downtime during emergency situations through rapid response times and implementation of appropriate contingency plans.
- Ensured compliance with environmental regulations through strict adherence to guidelines and timely reporting of operational data.
- Improved wastewater treatment efficiency by monitoring plant operations and adjusting processes as needed.
- Maintained high water quality standards through regular testing procedures; promptly addressing any identified concerns or deviations from established limits.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Collect effluent water samples and keep detailed records of TSS, TDS, BOD, PH and DO
- Operated equipment such as front-end loaders, forklifts, and dump trucks regularly.
- Monitor bulk sludge drying beds
- Chlorine and UV disinfection
- Monitor effluent discharge
- Collection system flow monitoring and main line cleaning with hydro jetter
Education
No Degree - Electronics Technology
University of Phoenix
Bakersfield, CAIndustrial Electrical Service
United States Postal Training Academy
Norman, OK01-2018
Skills
- Customer Training
- Equipment Installation
- Equipment Inspection
- Technical Troubleshooting
- Work Order Management
- Electrical Troubleshooting
- Preventive Maintenance
- Equipment Repair
- Field Service
- Basic Welding
- Multimeter Usage
- Laboratory reports
Timeline
Field Service Technician
Evergreen Packaging Equipment
11.2021 - Current
Electronics Technician
United States Postal Service, USPS
04.2016 - 10.2021
Wastewater Operator
City of Mcfarland
11.2014 - 04.2016
No Degree - Electronics Technology
University of Phoenix
Industrial Electrical Service
United States Postal Training Academy
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