Hershika Sobti

Transforming businesses by digitizing their payments.
Extensive solution mapping. Focus on the scalability of the client's business. Providing a world-class onboarding experience. Generating massive ROI for the customers. Conduct and Enable Partners to conduct strategic Business Reviews to communicate the value and ROI of the product.
Optimize existing processes within the company and actively enhance all Partner and Customer Success initiatives. Manage and collaborate with cross-functional teams to drive customer advocacy initiatives.

• Mentoring and training consultants/new hires to learn Cvent Ecommerce operations
• Working closely with senior management in finance to streamline Ecommerce operations & monthly remittances, and adding to customer satisfaction to achieve business objectives
• Root cause analysis and reflection to ensure continuous process improvement, focusing on excellent client experience
• Mentoring and training consultants/new hires to learn Cvent Ecommerce operations.

• Managing the entire merchant boarding process for Cvent Payment Services (in-house merchant account) right from contract to computing the remittance for the online payments collected for the clients using Cvent Payment Services
• Working with payment gateway vendors such as PayPal, Stripe, CyberSource, First Data, Chase Paymentech for integrating with Cvent platform based on client/ project requirements
• Gather client requirements for future releases of the product and document their feedback accordingly in Salesforce
• Assisting the sales team in closing new book businesses in the US, UK, EU, SA, Middle East, APAC by client business requirement analysis and providing effective eCommerce solutions
• Handling client accounts and their designing projects and delivering them by working in tandem with designing team and client in a timed environment.

• Trouble shooting on issues like Billing and Payments processing
• Queries related to unseen ads by advertisers, account activation and account optimization
• AdWords reporting options, Account, campaign, budget and keywords management queries
• Other queries to related products with Google AdWords including AdWords