Het Varma
Fitness industry
4
Languages
5
years of professional experience
Customer focused and reliable professional with experience in hospitality and customer-facing roles. Skilled in handling customer queries, processing transactions accurately, maintaining a welcoming service environment, and working effectively during busy periods. Strong communication, attention to detail and teamwork skills with responsible approach to daily operations.
Work History
Personal Trainer
2 Years 9 Months- Designed and executed targeted marketing campaigns to enhance visibility of fitness services and increase client acquisition.
- Established and executed a quality assurance program to maintain high standards in fitness service delivery.
- Facilitated group fitness classes for up to 30 participants, offering tailored instruction and promoting proper form and technique.
Guest Relations Executive
6 Months- Led daily briefings with Guest Service Agents to align on guest needs and service expectations.
- Applied conflict resolution techniques to deescalate guest concerns, fostering positive relationships.
- Conducted daily briefings with Guest Service Agents to discuss guest needs and service expectations.
Guest Relations Associate Trainee
2 Months- Assisted guests with hotel services and amenities, identifying and addressing needs proactively to enhance guest experience.
- Developed guest feedback programs to gather insights, driving improvements in service quality.
- Greeted guests and managed check-in support to ensure smooth arrival experience.
- Handled guest inquiries, requests, and complaints with prompt, courteous service.
- Coordinated with housekeeping and front office teams to resolve room-related concerns.
Education
Higher Secondary - 11th And 12th
Higher Secondary - High School
Skills
Professional communication
-VIP guest handling
-Guest service orientation
Customer service focus
Guest services
-Strong empathy
Guest satisfaction focus
Conflict resolution
Languages
English
Hindi
Urdu
Gujarati
Timeline
Personal Trainer
Fitness industry
01.2024 - CurrentRead More
Guest Relations Executive
Virgo Sumeru
06.2022 - 12.2022Read More
Guest Relations Associate Trainee
Efcee sarovar portico
01.2022 - 03.2022Read More
AJSV
Higher Secondary from 11th And 12th
Read More
Fatima Convent, School
Higher Secondary from High School
Read More