HETAL MAKWANA

• Assisted customers through mails for their loan application and disburseme
• Verifying and Approving loan applications
• Finding Solutions to problems and making recommendations based on product knowledge

• Edited letters and written material for correspondence
• Solved and assisted customers queries through mails regarding credit cards
• Completed special procedures for customers such as investigating credit card frauds
• Completed high volume targets.

October 2022 - January 2023Worked as an operations

officer for Marsh MMA team verified and renewed

insurance plans of east American employees

• Developed and implemented CRM strategies to enhance customer engagement, resulting in a 20% increase in customer satisfaction within the first six months.
• Streamlined data management processes, ensuring accurate and up-to-date customer information, leading to a 15% improvement in data accuracy.
• Collaborated with cross-functional teams to integrate CRM software, resulting in improved communication and coordination across departments.
• Conducted regular training sessions for sales and support teams on CRM best practices, contributing to a 25% increase in team efficiency.
• Designed and executed targeted email campaigns, increasing customer retention by 18% and driving a 10% boost in upsell opportunities.
• Analyzed customer feedback and data to identify trends, providing actionable insights to the marketing team for more effective campaigns.
• Implemented automation workflows, reducing manual tasks and improving response times, resulting in a 30% increase in operational efficiency.
• Monitored and reported key performance indicators (KPIs) related to CRM activities, presenting findings to senior management for strategic decision-making.
• Played a key role in the successful migration to a new CRM platform, ensuring a seamless transition and minimal disruption to business operations.
• Collaborated with IT to troubleshoot and resolve CRM system issues, ensuring optimal system functionality for end-users.
• Developed and implemented social media strategies, growing the company's social media following by 40% and increasing engagement by 25%.
• Created compelling content for online platforms, including blog posts, infographics, and videos, contributing to a 20% growth in content-driven conversions.
• Analyzed customer interactions and purchasing patterns, enabling more targeted marketing campaigns.