Hi, I’m
Hetal Parmar
Banker
Ahmedabad ,Ahmedabad
Summary
Banker with pleasant mind 😀
Overview
13
years of professional experience
Work History
SwoAhmedabad
Customer Service Provider
07.2011 - Current
Job overview
- Maintained up-to-date knowledge of products and services offered by the company.
- Assisted customers with product selection and ordering processes.
- Monitored customer feedback to ensure satisfaction levels were met or exceeded expectations.
- Greeted customers upon arrival and answered inquiries in a professional manner.
- Managed customer accounts, including updating contact information and order histories.
- Participated in training sessions designed to enhance customer service skills.
- Responded to customer complaints and concerns in an efficient manner.
- Provided support during promotional events such as sales campaigns or special offers.
- Developed relationships with customers through friendly interactions while providing assistance.
- Resolved customer inquiries via telephone, email, or face-to-face interactions.
- Performed data entry tasks related to orders and customer information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Maintained accurate records of customer interactions for future reference.
- Generated reports on customer service metrics such as call volume, wait times, resolution rates.
- Identified opportunities for improvement within the department and implemented solutions accordingly.
- Conducted follow-up calls with customers to ensure their satisfaction with services provided.
- Provided prompt, courteous service to all customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Balanced daily cash drawers and reconciled discrepancies.
- Opened new accounts and served existing customers based on individual financial needs.
- Updated customer information into the database after verifying its accuracy.
- Verified identity documents presented by customers before approving any transactions.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Created and maintained reports and journals for loans and transactions.
- Ensured compliance with banking regulations when processing transactions.
- Researched customer inquiries and resolved issues efficiently.
- Researched account information regarding loans and deposits.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Handled cash withdrawals and deposits according to established protocols.
- Assisted bankers with past due reports, compliance exceptions and contacting customers about account concerns.
- Provided guidance to customers regarding online banking features and functions.
- Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
- Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Performed data entry tasks to update customer records in the system accurately.
- Supported branch managers in various administrative tasks such as filing paperwork.
- Reconciled account statements on a monthly basis for accuracy.
- Issued debit cards and checks to customers upon request.
- Prepared reports detailing banking activities such as transaction history, interest income earned.
- Generated monthly reports on outstanding loans for management review.
Education
Mukat Jivan High School Ahmedabad
Master in Commerce from Accounting
05-2003
Skills
- Satisfied with peace
Languages
Hindi
Proficient
C2
Gujarati
Proficient
C2
English
Beginner
A1
Interests
Communication with pleasant person
Requirements Work with peace body
Minimum hrs with freedom to create benifit
Timeline
Customer Service Provider
Swo
07.2011 - Current
Mukat Jivan High School
Master in Commerce from Accounting