Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hetal Shah

HR Professional Exoerties In Talent Management , Strategic And Business HR Functions
Ahmedabad
Hetal Shah

Summary

Committed to make a difference by bringing cultural change in organisation with result oriented and lasting L&D strategies and implementation. SYNOPSIS A dynamic professional with more than 19 years of experience in Learning and development. Training need identification (TNI), Business need analysis, Assessment centers, Customising content, Designing IDPs, Planning and execution of training delivery, MDPs and LDPs, Managing Team of Trainers, managing various Training channels, Blended learning and LMS implementation, and Measuring Training effectiveness, OD interventions (Organizational restructuring) Moving from TNI to BNI by driving and supporting various initiatives Working on bringing sustainable change by putting up right processes and getting buy ins from key stake holders through facilitation, coaching and mentoring. Developing participant centric content and using innovative ways to ensure learning with fun. Applying innovative ideas and concepts in order to simplify and increase the transference of learning from classroom to the field. Currently managing entire organization’s training including Sales, Corporate and Manufacturing. Experience in managing various product ranges in Nutrition, Cosmetics, Home care and Personal care segments. CORE COMPETENCIES Learning and Development Team management Sales Training and Soft Skill Training Competency mapping. Train the Trainer workshops (TTT) Implementing and managing Learning Management system Planning and executing promotions and large-scale events for product launches repositioning and promotions. Driven HR Director bringing 25 years of experience in human resources leadership and organizational development. Persuasive communicator and decisive team manager. Demonstrated strong business acumen with in-depth knowledge of Talent management OD and Strategic Business partmership

Overview

25
years of professional experience
3
Language

Work History

Havmor Ice Cream Private Limited, Lotte
Ahmedabad

Head Corporate HR and L&D
01.2018 - Current

Job overview

  • Learning & Development
  • Organizational restructuring and benchmarking project
  • Designed and successfully conducted internal climate survey
  • Successfully designed competency framework for various levels of organization
  • Designed and implemented assessment center which includes psychometric tests, in basket activities and case studies to identify gaps and help in designing IDPs
  • Designed entire codification for sales teams which includes detailing on their job descriptions, performance indicators and ways of working
  • Designed sales tools such as visual aids, leave behind brochure, product brochure for upselling, and detailed internal handbook for various roles covering every details of their working
  • Setting up outbound customer care center which includes conceptualized and implemented SOPs with escalation matrix
  • Designed user-friendly dashboard for effective data analysis in conjunction with IT team
  • Conceptualized and created a management game Sea Voyage which tests the participants skills on planning, Resource management, Negotiation, Risk taking ability, Leadership in a fun and engaging way
  • Created Training video tutorials with live demo for implementing order taking application for PSR
  • (In first 3 months it is showing 3% increase in sales revenue)
  • Conceptualized and managed two All India conferences for HIPL
  • One for RSM/ZM at Thailand and other for ASMs at Udaipur in 2018
  • Successfully designed and implemented a module on customer service through a TTT for operations managers’ team which was cascaded across the country for 140+ stores and thereby improving audit scores by min 10 % over last six months
  • Completed change management workshops across the country for middle and senior managers
  • Supporting Manufacturing and other functions with required training interventions as per annual plan
  • Trained entire sales & operations team across 14 states with intensive customized sales and behavioral training
  • Trained the entire HIPL staff for POSHA (Prevention of Sexual Harassment Act) which is a mandatory requirement and trained 3 employees through TTT for continuous coverage of new recruitments
  • We are doing Kirkpatrick evaluation analysis up to level 2 for all the interventions and up to level 3 for key programs
  • This has shown positive results with above 90% overall score
  • We will start level 4 analysis after 2 years of structured interventions
  • Managed smooth transition and training of new HRMS for the company
  • Editor of internal newsletter for all employees of HIPL “Havmor Buzz”
  • Evaluating various LMS platforms for implementation.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Designed robust compensation and benefits packages to attract top employees.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Directed hiring and onboarding programs for new employees.
  • Liaised between multiple business divisions to improve communications.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Educated employees on company policy and kept employee handbook current.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Developed succession plans and promotion paths for staff.

Trainer
09.2015 - 12.2017

Job overview

  • Conducting workshops on sales and other behavioural trainings for small to medium enterprises on a freelance basis.

Azafran Innovacion Ltd

National Training Manager
05.2015 - 08.2015

Job overview

  • Was responsible for managing entire training function for this company which deals in organic cosmetic products selling mainly through MT and online portals
  • TNI for field sales staff at various level and designing content for the same
  • Designed and implemented modules for Beauty Advisors
  • Created job aid for ease of recall
  • Established various systems in order to streamline operations resulting in sales growth of 50%
  • Set up online knowledge management and evaluation system for all departments at HO, filed staff and manufacturing plant.

Amway India Enterprise
Mumbai

Associate Manager
07.2013 - 05.2015

Job overview

  • Training (Product and skill Training)

Amway India Enterprise
Ahmedabad

Associate Manager
09.1999 - 07.2013

Job overview

  • Training (Product and skill Training)
  • Managed & led a team of 23, which comprised of 10 trainers, 10 dieticians, 3 beauticians for training and promotion of sales
  • In April 2015 bagged Trophy as a National Winner for Best Training Channel Management amongst the team of 95 Trainers
  • Received level 7 certification, the highest level of achievement for inhouse Trainer's Excellence program worldwide
  • Stood first in the country in the team of 98 Trainers in our internal CEP (Continuous Evaluation Program)
  • A topper in MDP (Managerial development Program) run within company to groom middle level managers for higher responsibility
  • Selected for Trainer's Annual conference at Amway HQ ADA US to represent India
  • Represented India in Phuket -Thailand for a Trainer's conference
  • Facilitated a leadership workshop in Europe at Amway Leadership Seminar (ALS) on Mediterranean cruise in 2007
  • Designed & implemented various strategies and tactics to drive business growth in the state of Gujarat over the span of 13 years, resulting in business growth from 35 lakhs p.a
  • To 100 crores p a
  • During my tenure in Maharashtra, it became the top performing state for the first time in last 16 years
  • At Amway, mastered the art of maintaining a smooth flow of presentation & consistency amongst the entire team
  • During 15 years of my tenure with Amway my team conducted over 18000 training sessions spreading over 22 categories reaching out to 9 Lakh participants
  • Personally conducted 4500 sessions covering over 3 lakh participants
  • Successfully organized 35 mega product launches, 20 Doctor’s meets and 5 Fashion shows
  • At present handling India’s third largest Ice Cream brand
  • During my past experience have managed Nutrition brand (Nutrilite-World’s No 1 brand in dietary supplements) Cosmetic brands (Artistry-Amongst top 5 super premium brands in the world and Attitude- India specific premium cosmetic brand) Personal care brands (including soap and hair care range etc.) Home care brand (Covers various products including laundry care range) and Agro Base product (Adjuvant for farmers)

Pal Event Management Private Limited
Ahmedabad

Assistant Manager
10.1998 - 09.1999

Job overview

  • Joined as an Assistant Manager
  • Managed 3 mega events in less than one year of time (2 Industrial & 1 consumer exhibitions in Ahmedabad, Baroda and Gandhidham)

Shilchar Electronics Limited
Vadodara

Management Trainee
05.1998 - 10.1998

Job overview

  • Joined as a Management Trainee and was handling marketing activities for vending machines and smart cards
  • Organised a successful test launch in Vadodara for vending machines and smart cards at 14 locations.

Education

M.B.A from Marketing

PGDBM

Tolani Institute of Management Studies

MBA

Gujarat University

B.Sc. from Chemistry

University Overview

GPA: 64%

Skills

Well-versed with MS Office, Lotus Notes, Outlookundefined

Timeline

Head Corporate HR and L&D

Havmor Ice Cream Private Limited, Lotte
01.2018 - Current

Trainer

09.2015 - 12.2017

National Training Manager

Azafran Innovacion Ltd
05.2015 - 08.2015

Associate Manager

Amway India Enterprise
07.2013 - 05.2015

Associate Manager

Amway India Enterprise
09.1999 - 07.2013

Assistant Manager

Pal Event Management Private Limited
10.1998 - 09.1999

Management Trainee

Shilchar Electronics Limited
05.1998 - 10.1998

M.B.A from Marketing

PGDBM

Tolani Institute of Management Studies

MBA
04.1998

Gujarat University

B.Sc. from Chemistry
04.1995
Hetal ShahHR Professional Exoerties In Talent Management , Strategic And Business HR Functions