Hetal Avinash Jagtap
Badlapur
Summary
Customer-focused professional with extensive experience in front office operations and event coordination. Strengths include effective communication and problem-solving, enhancing guest experiences and streamlining processes. Proven ability to optimise schedules, manage correspondence, and deliver comprehensive administrative support while maintaining composure under pressure.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Front Office Executive Assistant
JSW Motors
Santacruz, India
01.2026 - 06.2026
- Organised and scheduled meetings to enhance team collaboration and appointments, optimising team productivity and time management.
- Coordinated tasks to meet deadlines, ensuring seamless workflow through effective planning and organisation.
- Managed complaints through clear communication and effective problem-solving, ensuring customer satisfaction.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor for timely resolution.
- Monitored and updated room availability using property management software.
Front Desk Assistant
Jio Blackrock
Worli, India
06.2025 - 11.2025
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Managed telephone switchboard, promptly answered incoming calls, and transferred them to appropriate departments.
- Responded to enquiries from clients, vendors and members of the public.
- Compiled daily reports on guest arrivals, departures, and occupancy rates for management review.
- Used inventory management system to maintain accurate order records.
- Prepared detailed inventory reports for management review, highlighting stock levels, discrepancies, and recommendations.
- Supervised stocktaking activities, leading teams to complete audits within scheduled timelines.
Floor Manager
Phoenix Paragon
Kurla, India
08.2024 - 06.2025
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Resolved customer complaints with diplomacy, providing timely solutions that improved overall satisfaction rates.
- Actioned customer feedback to improve product and service provisions.
- Prepared detailed reports on sales performance, inventory levels, and staff productivity for senior management review.
Guest Relation Executive
Holiday Inn
Saki Naka, India
06.2023 - 10.2023
- Greeted guests warmly upon arrival, creating personalised check-in experiences that enhanced overall satisfaction.
- Resolved guest complaints swiftly, employing problem-solving skills to maintain high levels of guest satisfaction.
- Cultivated strong relationships with regular guests, recognising preferences to deliver tailored service and foster loyalty.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Conducted daily room checks and coordinated with housekeeping to ensure cleanliness and amenities met high hotel standards.
Education
Bachelor of Science - Hospitality
Kohinoor college of Hotel and Tourism Management
Mumbai01-2024
HSC - Commerce
R.K Talreja Junior College of Com, Arts & Sci
Ulhasnagar, MH01-2021
SSC -
Adarsh Vidya Mandir
Badlapur, MH01-2019
Skills
- Guest satisfaction
- Customer relationship management
- Inventory management
- Effective communication
- Team collaboration
- Staff training
Languages
English
Elementary
A2
Hindi
Elementary
A2
Marathi
Intermediate
B1
Interests
- Dancing
- Sport
- Singing
- social media Influencer
Timeline
Front Office Executive Assistant
JSW Motors
01.2026 - 06.2026
Front Desk Assistant
Jio Blackrock
06.2025 - 11.2025
Floor Manager
Phoenix Paragon
08.2024 - 06.2025
Guest Relation Executive
Holiday Inn
06.2023 - 10.2023
Bachelor of Science - Hospitality
Kohinoor college of Hotel and Tourism Management
HSC - Commerce
R.K Talreja Junior College of Com, Arts & Sci
SSC -
Adarsh Vidya Mandir