Hetalkumar Patel

• Built high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
• Enhanced regional service performance by implementing effective management strategies and streamlining processes.
• Established strong relationships with key stakeholders to drive collaboration and support business growth initiatives.
• Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
• Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
• Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within region.
• Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Fostered positive work environment that encouraged employee engagement, leading to improved staff retention rates within region.

Managed service operations across five southern states, handling 45% share of total company’s service calls and business volume.

Led team of 11 members and 25 ASCs, ensuring adherence to key service metrics such as TAT, NPS, and defect management.

Focused on network expansion, improving ASC performance, and strategic planning for spare part availability.

Established strong relationships with key stakeholders to drive collaboration and support business growth initiatives.

Built high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.

Managed service operations for luxury and premium built-in and free-standing appliances in Gujarat.
- Led team of 25+ engineers and 6 ASCs, conducting regular training, audits, and performance evaluations to maintain high service standards.
- Key member in developing and launching Engineer Mobile App in 2019, enhancing field service management.

Led service operations for kitchen appliances, monitoring ASC activities and managing material procurement and distribution.
- Conducted regular audits, dealer visits, and training to ensure high service quality and compliance with company standards.

- Managed service operations across Gujarat, Madhya Pradesh, and Chhattisgarh, focusing on kitchen appliances.
- Developed strong service networks and implemented operational improvements to enhance service efficiency.

- Supervised service teams and ASCs, ensuring timely service resolution and strong dealer relationships.

• Managed a high-performing service team, consistently exceeding performance targets and maintaining exceptional customer satisfaction levels.

- Led service operations for water purifiers, managing ASCs and SSDs across Gujarat to improve service response times and customer satisfaction.

• Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.

- Managed service operations for retail outlets across Gujarat, coordinating with counterpart form of the brand to resolve customer complaints and improve service quality.

Oversaw after-sales service operations for multiple districts, handling customer escalations and ensuring timely resolution.

Achieved revenue target consistently.

- Led service operations across key districts in Saurashtra-Gujarat, managing ASCs and ensuring consistent service quality.