HETALKUMAR SHAH
CHRO
Ahmedabad
Summary
Results-driven HR leader with over 26 years of experience in organizational design, talent management, and HR transformation. Successfully contributed to business growth from ₹500 crore to ₹1200 crore over 5 years through strategic workforce planning and talent optimization. Reduced manufacturing manpower costs by 18% while improving productivity metrics. Led greenfield project implementation at Talegaon Pune, managing recruitment of 175 employees and 600+ contract workers. Currently leading merger integration with parent company LOTTE while maintaining business continuity despite 35%+ industry attrition. Recognized thought leader with speaking engagements at ET HR World Conference and regular participation in regional HR forums.
Overview
26
26
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Chief Human Resources Officer
Havmor Ice Cream Pvt. Ltd.
03.2024 - Current
- Partnered with executive leadership to enable 140% business growth (₹500Cr to ₹1200Cr) by building scalable HR infrastructure aligned with expansion objectives
- Managed greenfield project at Talegaon Pune, coordinating all HR aspects including contractor engagement, organizational design, and recruitment of 175 on-roll employees and 600+ contract workers
- Led workforce optimization initiatives at Ahmedabad plant, reducing manpower costs by 8% and per-liter cost of wages by 6% through strategic resource allocation
- Created data-driven workforce planning system in collaboration with Sales Head and SDM, improving per-employee output by 50% and optimizing span of control from 1:2.5 to 1:4.5
- Implemented Darwinbox HRMS, reducing onboarding time from 7 to 2 days and cutting payroll processing time by 3 working days monthly
- Developed 9-box talent assessment framework identifying high-potential employees, creating accelerated development plans tied to business projects with 100% retention rate
- Built robust succession planning framework with 8 out of 21 critical roles ready for advancement and 6-8 additional roles on track for readiness within 1-2 years
- Navigated workforce management during COVID-19, implementing strategic headcount adjustments with minimal organizational disruption
- Currently leading HR aspects of merger with parent company LOTTE, overseeing statutory alignments and policy harmonization with zero business disruption
- Pioneered AI applications across HR functions using Perplexity models for job descriptions, recruitment screening, and L&D program design
- Maintained positive employee relations through transparent two-way communication channels, preventing union formation in manufacturing facilities
Head Corporate HR & Learning & Development
Havmor Ice Cream Pvt. Ltd.
01.2018 - 02.2024
- Spearheaded organizational restructuring reducing salary costs from 6.3% to 5.7% of sales through strategic talent acquisition and rightsizing
- Designed organizational structure for Talegaon Pune facility, recruiting 145 employees while implementing scientific vendor evaluation systems
- Created competency frameworks and assessment centers, establishing performance matrices aligned with business objectives
- Implemented system corrections for wage and overtime calculations, achieving cost optimization exceeding 5% while ensuring compliance
- Developed innovative training content contributing to 3% increase in sales revenue through enhanced employee capabilities
- Improved employee satisfaction scores by 6 points over two years through HR Open Houses and targeted engagement initiatives
- Reduced average time-to-hire from 45 to 25 days through streamlined recruitment processes and agency partnerships
- Established comprehensive succession planning identifying 2-5% of employees as ready for advancement
- Increased gender diversity with first-ever female representation in leadership roles, improving corporate office gender ratios by 15%
- Designed innovative 3-year step-wise retention bonus program, significantly improving retention rates for high-value talent
- Implemented benchmarked salary structure integrating market competitiveness with internal equity principles
National Training Manager
Azafran Innovacion Ltd.
05.2015 - 12.2017
- Conducted Training Needs Identification for field sales staff, designing content that drove 50% increase in sales growth
- Established online knowledge management system facilitating cross-departmental learning and performance evaluation
- Developed role-specific curriculum addressing critical skill gaps identified through performance analysis
Training Head
Amway India Enterprises
07.2013 - 05.2015
- Managed training initiatives across Maharashtra and Goa regions, implementing interventions that delivered 12% growth in previously declining markets
- Coordinated team of regional trainers, ensuring consistent content delivery while adapting to local market conditions
- Developed market-specific training strategies addressing unique competitive challenges in diverse territories
Trainer
Amway India Enterprises
09.1999 - 07.2013
- Conducted over 4,500 training sessions impacting 300,000+ participants, contributing to business growth from ₹35 lakhs to ₹100 crores
- Received national recognition as 'Best Training Channel Management' among 95 trainers in April 2015
- Created training programs that improved team productivity by 250% over four-year period
- Developed specialized content addressing regional market dynamics and distributor capability requirements
Education
Master of Business Administration - Marketing
Tolani Institute of Management Studies
Bachelor of Science - Chemistry
Gujarat University
Skills
- Organizational Design & Development
- Strategic Workforce Planning
- Business Transformation
- Succession Planning & Talent Management
- Compensation & Benefits Strategy
- Leadership Development
Personal Information
- Date of Birth: 02/23/75
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Professional Recognition
- Featured speaker at ET HR World Conference on strategic HR leadership and talent management
- Regular presenter to Board and Management Committee on workforce metrics and business impact
- Active contributor to regional HR forums on talent optimization and HR technology implementation
Timeline
Chief Human Resources Officer
Havmor Ice Cream Pvt. Ltd.
03.2024 - Current
Head Corporate HR & Learning & Development
Havmor Ice Cream Pvt. Ltd.
01.2018 - 02.2024
National Training Manager
Azafran Innovacion Ltd.
05.2015 - 12.2017
Training Head
Amway India Enterprises
07.2013 - 05.2015
Trainer
Amway India Enterprises
09.1999 - 07.2013
Bachelor of Science - Chemistry
Gujarat University
Master of Business Administration - Marketing
Tolani Institute of Management Studies
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