Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hetisha Jaiswal

Bengaluru

Summary

Adept Software Developer and Tech Lead with a proven track record at companies like IQVIA, I specialize in driving digital transformation through Salesforce CRM, optimizing business processes, and leading teams to success. My expertise in Salesforce integration and project management, coupled with my ability to foster cross-functional collaboration, has consistently enhanced customer satisfaction and business growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Software Developer

IQVIA
Bengaluru
10.2021 - Current
  • Utilized technical expertise to drive digital transformation and improve business processes
  • Proficient in Salesforce CRM, data management, declarative tools, Lightning App Builder, and metadata management
  • Demonstrated expertise in Salesforce data model, performance optimization, technical documentation, and sandbox management
  • Collaborated with cross-functional teams to drive business growth and improve customer satisfaction
  • Led high-performing teams of up to 14 members, providing guidance and mentorship to ensure successful project delivery
  • Implemented Salesforce Sales Cloud to streamline sales processes and improve sales performance
  • Designed and developed custom Salesforce applications using Lightning and Visualforce
  • Integrated Salesforce with external systems using APIs and MuleSoft
  • Collaborated with business stakeholders to gather requirements and deliver solutions that met their needs
  • Developed and maintained technical documentation for Salesforce applications
  • Ensured data integrity and security by implementing data validation, workflow rules, and security measures

Tech Lead

Cognizant
Kolkata
02.2017 - 10.2021
  • Collaborated with service owners and stakeholders to integrate processes and enhance service management
  • Implemented security measures (Record/Field Level) and configured sharing settings
  • Drove user adoption through day-to-day Salesforce support
  • Designed and managed complex workflow rules, data validation, and triggers
  • Maintained data integrity through Accounts Merging, Public Groups, and Queues management
  • Utilized SOQL/SOSL for data manipulation, ensuring governor limit compliance
  • Provided solutions to customers through research and diagnosis of issues
  • Participated in cross-functional teams for post-incident reviews and continuous improvement

Education

BACHELOR OF TECHNOLOGY - Computer Science & Engineering

Future Institute of Engineering And Management
Kolkata
01-2016

Skills

  • Sales Cloud
  • Service Cloud
  • Visualforce
  • SOQL/SOSL
  • Salesforce APIs
  • Data Loader
  • Salesforce Data Import Wizard
  • Git
  • Copado
  • Visual Studio Code
  • Gearset
  • Project management
  • Cross-functional collaboration

Certification

  • Salesforce Platform Developer 1
  • Salesforce Certified Administrator
  • Salesforce Certified CPQ Specialist
  • Copado Fundamentals I
  • Copado Fundamentals II

Timeline

Software Developer

IQVIA
10.2021 - Current

Tech Lead

Cognizant
02.2017 - 10.2021

BACHELOR OF TECHNOLOGY - Computer Science & Engineering

Future Institute of Engineering And Management

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Hetisha Jaiswal