Hetshree Kangad

Customer Success & Account Management

• Managed the entire client journey, from onboarding to renewal and growth, ensuring smooth transitions and excellent customer experiences.
• Monitored user engagement, led account reviews, and provided proactive support to resolve any issues quickly.
• Worked closely with cross-functional teams to address client queries and deliver timely solutions.
• Educated clients on best practices and product updates to maximize their use of the platform.
• Built strong relationships with senior executives as the go-to representative for Qoruz.

Key Achievements:

• Revamped the onboarding and customer success process to enhance the overall client experience.
• Improved the feedback cycle by implementing new processes that increased client satisfaction.
• Played a key role in placing Qoruz as the only Indian Influencer Marketing Product on the G2 Leader & High Performer Quadrant.
• Acted as an advisor to over 20 digital agencies/media houses and 10+ top indian brands for influencer marketing campaigns.
• Assisted the sales team in creating tailored proposals and plans for new and existing clients, driving sales growth.
• Led renewals and upsells independently for SMB and enterprise clients, contributing significantly to revenue growth.

• Managed a portfolio of 300+ clients, focusing on client training, adoption, renewals, and upselling.
• Built strong customer relationships to drive loyalty, leading to successful renewals and upsells.
• Worked closely with top colleges and universities across India to create customized alumni platforms.
• Acted as a client advocate, resolving issues and suggesting new features to enhance their experience.
• Collaborated with product and cross-functional teams to improve customer satisfaction, engaging over 2 million users through the solution.

• Managed and documented key projects, including planning and creating reports that showcase the organization's work over three years.
• Assisted researchers from Stony Brook University on a project focused on empowering female climate change activists, earning an acknowledgment for my contributions.
• Supported the expansion of Bhungroo's reach, helping the organization connect with more communities.
• Enhanced the Social media presence by improving the website and creating a YouTube page.

Research Analyst, CSR & Social Sector (2016-2017)

• Analyzed CSR activities and reported data for 300+ listed companies and PSUs across India.
• Developed insights and reports that guided CSR strategies for businesses.

Senior Analyst, CSR & Social Sector (2017-2018)

• Led a team of analysts, trained them in statistical data reporting, and launched CSR reports for companies in Gujarat and across India.
• Managed key events like the Gujarat CSR Summit 2017 and India CSR Summit 2017, coordinating speakers, sponsors, and attendees.

Senior Analyst, Research & Partnerships (2018)

• Managed a team of analysts and oversaw content and data reporting for CSRBOX, including articles, newsletters, and web content.
• Reviewed and built partnerships with NGOs and social enterprises to enhance their CSR activities and connect them with funding opportunities.
• Successfully organized regional and national CSR events, including the Rajasthan CSR Summit 2018, Deccan CSR Summit 2018, and India CSR Summit 2018.
• Handled stakeholder management, exhibitor and sponsor onboarding, and event logistics.