Hezeki Nongrum
Associate
Meghalaya
Summary
Dynamic professional with a proven track record at Radius Global Solutions, excelling in new hire training and customer service orientation. Leveraged excellent communication and problem-solving skills to enhance customer satisfaction and streamline onboarding processes. Known for teamwork, collaboration, and a self-motivated approach, consistently contributing to performance improvements and positive business outcomes.
Overview
6
6
years of professional experience
Work History
Associate
Radius Global Solutions
09.2023 - Current
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Case Processing Analyst
Aminfoweb
05.2021 - 08.2023
- Provided training to new hires on case processing procedures, contributing to their successful onboarding and integration into the team.
- Supported compliance efforts by staying up-to-date on relevant regulations, policies, and industry trends affecting case management processes.
- Contributed to process improvements by identifying inefficiencies and suggesting innovative solutions to address them.
Associate
Credence Resource Management
08.2018 - 01.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all time.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
UG -
Mizo Modern Higher Secondary School
Shillong Meghalaya 12.2013
Skills
New hire training
Timeline
Associate
Radius Global Solutions
09.2023 - Current
Case Processing Analyst
Aminfoweb
05.2021 - 08.2023
Associate
Credence Resource Management
08.2018 - 01.2019
UG -
Mizo Modern Higher Secondary School
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