Rajat Guleria

Soft Services-

• Lead day-to-day operations, engage with customers and client representatives, and foster an environment of learning
• Managing Site Budgeting, forecasting & Semi-monthly pay roll entries in the US-Based E-PAY Software system
• Lead and provide support to the Cleaning team (12 people) to ensure the facility is clean, free of trash, and without safety concerns.
• Lead and provide support to the team to ensure the dishwashing and food team (20 people) areas are clean, available, organized, and compliant with all safety or health codes
• Lead and provide support to the carts team(20 people) to ensure the site interior shopping tools maintain appropriate inventory levels as well as encourage safe and efficient outdoor working for cart collection/availability

Hard Services-

• Communicate with on-shift and off-shift site operational employees to ensure no gaps in coverage in operational or soft service lines during store operating hours
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• Manage general activities related to enhancing work performance and providing services in a safe and efficient manner.
• Promoted sustainability initiatives through waste reduction efforts, recycling programs, and environmentally conscious purchasing decisions.
• Coordinated with vendors, ISS Techs and contractors to secure high-quality services at competitive prices, optimizing facility expenses.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.

• Streamlined front desk operations for increased efficiency and improved guest experiences.
• Reduced guest complaints with proactive problem-solving and timely communication.
• Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
• Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
• Mentored junior staff members to enhance their customer service skills and professional development.

• Company Overview: Commercial Cleaning Services
• Managed78 Janitors in upto105 client facilities
• Customized specialized maintenance programs for clients after performing site inspections
• Understanding, Processing, and issuing Subcontracts & Purchase orders
• Maintaining adequate cleaning supplies at all accounts
• Hiring & Training new staff and increase brand awareness to foster sales
• Recruited & Trained over50 teams of Janitor facilities
• Development and management of the departmental budget to achieve revenue and profitability goals
• Ability to interact effectively with executives, co-workers, and all outside rep’s and or vendors
• Schedule, coordinate meetings, appointments, briefing and placing calls
• Prepare agendas for meetings and prepare presentation materials, reports for meetings, and training materials
• Perform Cleaning inspection on various sites, prepare work orders and perform daily operations

• Company Overview: Commercial Cleaning Services
• Supervising and overseeing the direction of site operations, ensuring that the client’s specifications and requirements are met, and reviewing progress
• Train front line Janitorial staff, supervisors and administration
• Motivate, coach, mentor and provide guidance to a staff of up to 80 team members in BCIT Main & Satellite Campuses Annacis Island, Richmond & North Vancouver
• Efficiently manage inventory levels (from Bunzl) of regularly ordered items
• Supervise and manage all billing processes to the Client
• Managing Site Budgeting ,forecasting & Semi-monthly pay roll entries in the ADP system
• Able to resolve and manage client and supplier concerns
• Interviewing, onboarding, and training of new staff members
• Provide corrective and/or disciplinary action in accordance with BEST policy guidelines
• Set up the schedules & Performing site Audits with BCIT Facility & Operations Management Teams
• Identify, support, and develop growth plans for project works or other site locations
• Managing the closing of Work Requests through special BCIT’s Archibus software

• Company Overview: Insurance Company
• Assist underwriting staff with servicing files & attaching pertinent information to files
• Communicate internally with other departments via e-mail and telephone
• Communicate externally with brokers as required
• Administrative duties, such as filing and pulling files as required
• Editing & formatting of documents using a variety of software & programs
• Reviewing documents for accuracy
• Research company’s statistics and prepare Data entry spreadsheet projects
• Performs financial duties such as reconciling journal vouchers, and processing expenses, credit card payments, and travel requisitions
• Provides timely service with minimum supervision
• Enters, edits, and manipulates data in relevant information systems, requiring data manipulation processes of a complex nature

• Managed security team schedules, ensuring optimal coverage for facility protection.
• Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
• Enhanced overall facility safety by conducting regular audits of security equipment and systems.
• Investigated incidents and wrote reports.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Supervised team of 16 security personnel during shift.
• Responded swiftly to security incidents and effectively resolved security issues.

• Company Overview: Tornado Building Maintenance
• Annual cleaning projects including deep cleans of the VIP rooms
• Managing inventory and linens
• Daily cleaning of guest rooms and common areas, Red bar & Buffet
• Hire and train cleaning staff
• Organize, implement and track all deep cleaning & job cycle projects for the facility
• Ensure that required safety and cleanliness standards are met
• Establish goals, measurements, and results for the department supervisors along with the housekeeping staff
• Oversee the stock management of supplies, other materials as required

• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Increased profit by streamlining operations.