Raman Chauhan
Village Lauhati PO Sholi Tehsil Rampur Distt Shimla HP
Summary
Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager - Housekeeping
Justa Cliffend Resort & Spa Mashobra
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Housekeeping Executive
Justa Cliffend Resort & Spa Mashobra
11.2022 - 05.2023
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Handled budgetary responsibilities for housekeeping department, ensuring cost-effective resource allocation without compromising service quality or guest satisfaction levels.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
- Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
Housekeeping Supervisor
Oberoi Clarkes Shimla
11.2019 - 11.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Assistant
Oberoi Clarkes Shimla
08.2016 - 10.2019
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured welcoming environment for guests by keeping all areas clean, tidy, and well maintained.
Education
Skills
- Microsoft Office
- SAP
- Wish net
- Hard Worker
- Honest
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Workload Management
- IDS
- Mycloud pms
- Touche POS
Accomplishments
- Part of the "Team of the Quarter" (All Oberoi Hotels - India) April, 2019-June, 2019 & January 2021-March 2021
- Successfully completed Certified Development Trainer from OCLD in May, 2019
- Successfully completed SDP (Supervisor development programming) Aug 2019
Languages
English
Hindi
Personal Information
- Father's Name: Mr. Bir Singh
- Date of Birth: 04/21/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Currentjobdescription
- Always striving to achieve 100% guest delight
- Ensure that all guest inconveniences are documented, investigated and resolved
- Ensure Housekeeping staff is fully trained to standards and able to carry out their duties fearlessly
- Engage and prioritize all guest relations to benefit overall guest satisfaction
- Support interdepartmental communication in seamless manner
Extraacademicactivities
- Participated in Kho-Kho at Shimla Distt. School Sports Association Zonal Tournament from 16.10.2005 to 19.10.2005
- Participated in Hockey at Shimla Distt. School Sports Association Zonal Tournament from 29.09.2006 to 23.09.2006
- Has completed 2 years as a NSS Volunteer from 2006 to 2007
- Has won the post of Vice President PG College Rampur Bushahr held on 20.10.2010
Hobbies and Interests
- Playing Snooker and Pool
- Listening to Music
- writing
- Cleaning.
- Communication.
- Teamwork.
- Time management.
- Flexibility.
- Leadership.
- Detail-oriented.
- Customer service.
Disclaimer
I thereby declare that the information furnished above is true to the best of knowledge and belief and nothing has been concealed therein.
Timeline
Assistant Manager - Housekeeping
Justa Cliffend Resort & Spa Mashobra
05.2023 - Current
Housekeeping Executive
Justa Cliffend Resort & Spa Mashobra
11.2022 - 05.2023
Housekeeping Supervisor
Oberoi Clarkes Shimla
11.2019 - 11.2022
Housekeeping Assistant
Oberoi Clarkes Shimla
08.2016 - 10.2019
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