HIBA FATHIMA
Kannur,Kerala
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Advertising and marketing professional knowledge about consumer preferences and patterns. Thorough in tracking market trends, competitor activities, and consumer behavior to create highly successful campaigns. Experienced across industries and channels.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Sales Assistant
Her N She
Kozhikode, Kerala
03.2022 - 05.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to meet customer needs best.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Handled cash and card payments precisely, maintaining customer confidentiality and discretion.
- Delivered outstanding customer care with proactive sales and listening skills.
Marketing Assistant
Zook Studio
Ernakulam, Kerala
07.2022 - 09.2022
- Performed frontline operations including appointment scheduling, referral bookings and cashiering duties.
- Built partnerships with influencers to expand brand awareness.
- Coordinated meetings between project members and clients to develop ideas, discuss progress, and set goals.
- Created innovative social media posts and schedules to drive engagement.
- Planned and executed internal and external launch events.
- Market research and develop strategy.
- Collaborating and working closely with actors, models and social media influencers
Accountant Trainee
Ayyar and Cherian Charted Accountants
Tellicherry, Kerala
06.2021 - 05.2022
- Maintained accurate and complete documentation for all financial department procedures.
- Helped to compile corporate and personal tax returns.
- Developed working knowledge of accounting packages and [Software].
- Liaised with internal teams to resolve payment queries.
- Organized digital and physical files using a methodical approach.
- Offered support and advice while providing outstanding customer service.
- Built solid working relationships with clients using exceptional communication skills.
- Managed time strategically to prioritise urgent tasks.
- Supported bookkeeping activities to maintain accurate and up-to-date records.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Education
Bachelor of Science - Psychology
Wadihuda Institute of Research and Advanced Studie
Kannur, Kerala 09.2020 - 03.2023
Diploma - Indian and Foreign Accounting
ICS INDIA
Ernakulam, Kerala 12.2022 - 03.2023
Diploma - Computerized Financial Accounting
Ayyar and Cherian Charted Accountants
Tellicherry, Kerala 03.2021 - 06.2021
High School Diploma - Commerce
Al Haramain English School
Kozhikode 06.2018 - 03.2020
Skills
- High-value project management
- Data entry
- Report generation
- Documentation and reporting
- Brand awareness
- Active selling
- Retail marketing
- Product Expertise
- Customer assistance
- Event coordination
- Trend tracking
- Business communications
- Client relations
- Financial statements expertise
- General ledger accounting expertise
- Financial management
- Rapport building
Languages
English
Native
Hindi
Native
Malayalam
Native
Korean
Elementary
Residence
Legal Residence of United Arab Emirates
Timeline
Diploma - Indian and Foreign Accounting
ICS INDIA
12.2022 - 03.2023
Marketing Assistant
Zook Studio
07.2022 - 09.2022
Sales Assistant
Her N She
03.2022 - 05.2023
Accountant Trainee
Ayyar and Cherian Charted Accountants
06.2021 - 05.2022
Diploma - Computerized Financial Accounting
Ayyar and Cherian Charted Accountants
03.2021 - 06.2021
Bachelor of Science - Psychology
Wadihuda Institute of Research and Advanced Studie
09.2020 - 03.2023
High School Diploma - Commerce
Al Haramain English School
06.2018 - 03.2020
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