Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Himanshu Choudhary

Pune

Summary

  • Experienced Senior Application Engineer with 8+ years in software development, MS technologies, product engineering, and customer service.
  • Experienced leader of high-performing teams specializing in developing custom applications for efficient product implementation in diverse customer environments.
  • Experienced professional adept at gathering client requirements and collaborating with platform engineering teams to deliver effective resolutions.
  • Experienced team leader and effective communicator with strong analytical, technical, and stakeholder management skills. Able to build relationships with individuals at all levels of business and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Application Engineer

Data Dynamics
Pune
03.2024 - Current
  • Functioning as Team Lead, involved in the design and development of new functionality in the StorageX application.
  • Develop customer user interface specific to customer requirement, integrated with StorageX Rest APIs.
  • Development of installation setup with custom actions, like database setup and upgrade.
  • Partner website for demo download, issue logs, and bug fixes. License issue was also developed.
  • To enhance reporting and dashboard capabilities, integrated the Sisense solution with StorageX, tailored to specific business use cases.
  • Automated various customer use cases by providing custom utilities.
  • Managed customer issues and enhancements from requirement elicitation to resolution delivery within scheduled time frame.
  • Supported system testing with bug fixes logged by QA Team.
  • Client and Business Partner interaction for deployment and testing of product in different Windows environments.
  • Coordinated and managed high-end governance of defect tracking, planning, and data structures across the entire application suite.
  • Planning and work allocation were also done for the project for a team of five.
  • Handle and take ownership of customer escalations, providing short-term and long-term resolution.
  • Design and develop a solution within procedural guidelines to ensure a complete solution for customers.
  • Perform Root Cause Analysis from identification of the issue through recommended resolution steps required.
  • Reduced resolution time for customer issues by 40%, and increased customer satisfaction ratio by 50%.

ITO SVC Delivery Consultant

DXC Technology (Former HPE)
Bengaluru
02.2016 - 02.2018
  • Proactive monitoring of all the servers - disk space utilization, memory utilization, processor.
  • Responsible for tracking server utilization, critical services monitoring, logging tickets, and dispatching them to the concerned resolving team.
  • Coordinating with the customer and internal teams for addressing the events/incidents.
  • Interacting with both business and IT individuals at all levels, including the executive level.
  • Creative approach to problem-solving, with the ability to focus on details.
  • Working individually and within a highly collaborative team environment.
  • Performing first-level resolution based on the issue and escalating to the next level when action is required from the next level.
  • Performed L1 and L2 troubleshooting of incidents as per SLAs and priority.
  • Responsible for generating service delivery reports and maintaining report archives.

NOC Engineer

IBM
Pune
09.2014 - 02.2016
  • Analyze network critical events.
  • Perform troubleshooting and incident response on the systems.
  • Communicate with site technicians or third parties responsible for resolution.
  • Track issues through to resolution.
  • Reduced ticket resolution time by 70%, ensured high availability by reducing system outages from 24 hours to less than 4 hours, and averted customer downtime for mission-critical systems by 10%.

Education

Bachelor of Engineering - Computer Science and Engineering

Amravati University
Pusad, Maharashtra
06-2014

Skills

  • Language (C#, JavaScript, HTML, CSS, ASPNET, PL-SQL, Nodejs)
  • NAS Solutions Expertise
  • Windows and Linux Expertise
  • Proficient in ITSM Tools
  • Relational and NoSQL Databases
  • Cloud Services(Azure, AWS, NetApp Storage Grid, EMC ECS)
  • Proficient in Version Control Systems
  • Agile and Waterfall Methodologies
  • Skilled in ELK Stack Implementation
  • Postman
  • Sisense

Certification

  • Azure Fundamentals (AZ-700), 2020
  • Microsoft SQL Administrator, 2017

Projects

StorageX Self Service Automation, Data Dynamics Unified Unstructured Data Management Platform provides Data Analytics, Mobility, Security and Compliance to enterprise customers & partners across geographies and domain., Developed and implemented solution for a customer to automate StorageX API platform in terms of creating, running and managing the application workflows. This also facilitated export of reports in csv, xlsx format as per the business requirement., Developed a custom solution for File to Object replication which helped reduce manual effort by 50%., Integrated Azure file migration tool (azcopy) with StorageX for faster file migration to cloud. AD Management and Security Translation, The Active Directory Management tool will read file metadata from NAS devices, particularly File ACLs, and store it in Elasticsearch indices. Based on the results, customer was able to determine file ownership and permissions for nested users and groups. In order to change the file's ownership, a mechanism where a user can translate the existing owners/ACLS to a different one was also provided., This helped customer to reduce lot of manual effort as part of Data Center consolidation and migration project.

Timeline

Senior Application Engineer

Data Dynamics
03.2024 - Current

ITO SVC Delivery Consultant

DXC Technology (Former HPE)
02.2016 - 02.2018

NOC Engineer

IBM
09.2014 - 02.2016

Bachelor of Engineering - Computer Science and Engineering

Amravati University

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Himanshu Choudhary