Hilal Ahmad Dagga
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager Retail Operations
Refex Airports Retail Srinagar Pvt Ltd
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented staff training programs to elevate service standards and knowledge.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Business Development Executive
Cpm India Sales & Marketing Pvt Ltd C/O HUL
09.2023 - 12.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Pioneered sustainability initiative, reducing environmental impact with eco-friendly operational changes.
- Improved operational efficiency, streamlining workflow processes and reducing redundancies.
- Drove revenue growth, developing and executing robust sales plan.
- Expanded service offerings, identifying gaps in market and developing solutions to fill them.
- Cultivated culture of innovation, encouraging submission of ideas for new products and services.
- Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
- Identified opportunities for process improvements, leading to increased efficiency and cost savings.
- Spearheaded entry into international markets, adapting products and marketing strategies to meet local demands.
- Streamlined internal processes for efficiency, implementing new CRM software across organization.
- Grew customer base, conducting thorough market research to identify new target demographics.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
- Enhanced data-driven decision-making, implementing advanced analytics tools across business units.
- Leveraged social media platforms to increase brand awareness and generate leads.
- Facilitated professional development workshops, enhancing team skills and boosting morale.
- Optimized project timelines, employing agile methodologies to accelerate product launches.
- Enhanced brand recognition with strategic marketing campaigns.
- Forged strategic alliances, collaborating with industry partners to co-develop new technologies.
- Amplified online presence, overseeing redesign of company website and increasing social media engagement.
- Negotiated favorable terms in vendor contracts, reducing costs and improving supply chain reliability.
- Increased market share with targeted advertising campaigns.
- Secured new partnerships by identifying and pursuing business opportunities in untapped markets.
- Led cross-functional teams to develop innovative product solutions, fostering collaboration between departments.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Senior Customer Service Assistant
Aurea Sivasurchetvaka Aircab Ground Handling Services Srinagar Pvt Ltd
11.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Led numerous process improvement initiatives that resulted in higher productivity levels without compromising the quality of service provided to customers.
- Fostered strong relationships with clients by consistently delivering prompt, friendly service that exceeded expectations.
- Developed comprehensive training materials for new hires, ensuring a consistent level of quality across the team.
- Resolved escalated customer complaints with diplomacy, maintaining a high level of professionalism at all times.
- Contributed to sales growth through cross-selling initiatives and targeted promotions based on customers'' needs.
- Implemented feedback surveys to gauge customer satisfaction and identify areas for improvement.
- Collaborated with team members to boost overall performance and improve customer experience.
- Facilitated seamless order processing with meticulous attention to detail and timely followups.
- Conducted regular quality assurance checks on team performance, identifying opportunities for improvement and implementing corrective actions as needed.
- Delivered exceptional support by thoroughly understanding product offerings and anticipating customer needs.
- Reduced call wait times by optimizing staffing schedules and improving internal processes.
- Increased customer loyalty with personalized service and follow-up on resolved issues.
- Spearheaded interdepartmental collaboration efforts to address complex customer inquiries effectively.
- Streamlined communication channels for improved efficiency and faster issue resolution.
- Identified areas for improvement in company policies, resulting in more efficient customer interactions.
- Maintained accurate records of all customer interactions, ensuring proper documentation for future reference or analysis.
- Utilized CRM software adeptly to track all client interactions, allowing rapid retrieval of critical information during subsequent touchpoints.
- Assisted in the development of internal guidelines, leading to streamlined procedures and increased efficiency within the department.
- Mentored junior staff to enhance their product knowledge and customer service skills.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Engaged clients in person and over phone to answer questions and address complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed, scheduled and executed customer orders for new and established customers.
Assistant Supervisor
Trikuta Travel Planners
03.2021 - 07.2021
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Managed records and documentation for payroll, inventory control and workflow.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained safety records and accident reports for human resources.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
Computer Operator
Kashmir Institute of Medical Sciences &Technology
01.2021 - 03.2021
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Enhanced system efficiency with regular maintenance checks and updates.
- Enhanced user satisfaction by efficiently resolving technical issues and maintaining system availability.
- Optimized network performance, monitoring and adjusting configurations as necessary for optimal operations.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Duty Supervisor
Valley Fliers Services
11.2019 - 06.2020
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Contributed to store profitability by managing expenses effectively without compromising quality or service standards.
- Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
- Reduced wait times for customers with efficient queue management techniques, enhancing their overall experience.
- Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
- Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
- Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
- Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
- Conducted regular audits of cash registers ensuring proper handling of transactions reducing discrepancies.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Shift Manager
Devyani International
05.2018 - 10.2019
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Counter Executive
The Waterfall Cafe
04.2009 - 05.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Improved stakeholder satisfaction with regular communication and updates on project progress and outcomes.
- Enhanced online presence and e-commerce sales through overhaul of company website and digital marketing strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Negotiated favorable terms in mergers and acquisitions, significantly expanding company's market share and capabilities.
- Drove significant growth in annual revenue by identifying and penetrating new market segments.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Orchestrated successful turnaround strategy for underperforming business units, restoring profitability within year.
- Implemented company-wide sustainability program, reducing environmental impact and achieving industry recognition.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Implemented cutting-edge technology solutions to improve data analytics, enabling more informed decision-making.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Conducted comprehensive market research to guide development of highly successful new service offering.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Secured substantial media coverage for company initiatives, amplifying brand visibility and public engagement.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
- Located bottlenecks to streamline existing processes.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Identified trends and assessed opportunities to improve processes and execution.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Interviewed, recruited and trained new onboarding candidates.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Prepared annual data to determine metrics for operational performance.
Education
MBA - Operations Management
INDIRA GANDHI OPEN UNIVERSITY
12-2028
Bachelor of Arts - General Studies
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
08-2024
Diploma In A Computer Application - General All
Milat Institute Of Electronics & IT
12-2019
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Time management abilities
Work Planning and Prioritization
Documentation and reporting
Multitasking
Computer skills
Positive attitude
MS office
Problem-solving abilities
Multitasking Abilities
Teamwork and collaboration
Employee engagement
Orientating and training
Marketing tactics
Sales monitoring
Adobe creative suite (photoshop, illustrator, dreamweaver)
Rewards program oversight
Microsoft office expertise
Reporting and documenting
Business development understanding
Customer service and satisfaction
Budget assistance
Team motivation techniques
Graphic and media design
Policy administration
Closing oversight
Compliance
Resource allocation
Sales forecasting
Vendor relationship management
Inventory management
Product and service sales
Conflict resolution
Marketing
Coaching and mentoring
Employee supervision
Process improvement strategies
Multitasking and organization
Financial reporting
Verbal and written communication
Strategic thinking
Scheduling and planning
Workplace safety compliance
CSS
Google drive
Schedule oversight
Corporate social responsibility
Meeting facilitation
Promotional planning
Retail operations management
Policy enforcement
Product branding
Retail operations
Performance evaluation
Recruitment and hiring
Consulting
Orientation and training
Contract management
Succession planning
Business administration
Employee performance evaluation
Money handling
Budgeting and finance
Financial management
Performance reviewing
Staff development
Sales reporting
Sales growth
Customer rapport
Cost control
Sales strategies
Negotiation
Business development
Staff management
Staff supervision
Project management
Project management abilities
Goal setting
Workload management
Strategic planning
Staff training and development
Customer relationship management (CRM)
Team collaboration
Team building
Adaptability and flexibility
Customer relations
Customer service
Recruiting and interviewing
Time management
Decision-making
Team motivation
Employee scheduling
Languages
English
Bilingual or Proficient (C2)
kashmiri
Advanced (C1)
Hindi
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Certification
Project Management Assesment
Certifications
08-2024
Hobbies and Interests
Martial Arts
Reading Books
Reading books is one of my regular habits that helps me improve my knowledge, communication skills, and overall personality. I enjoy reading books related to self-development, management, customer service, and general knowledge. Through reading, I learn new ideas, improve problem-solving skills, and stay motivated to perform better in my professional responsibilities. It also helps me stay focused, disciplined, and continuously learn new things.
Timeline
Assistant Manager Retail Operations
Refex Airports Retail Srinagar Pvt Ltd
12.2023 - Current
Business Development Executive
Cpm India Sales & Marketing Pvt Ltd C/O HUL
09.2023 - 12.2023
Senior Customer Service Assistant
Aurea Sivasurchetvaka Aircab Ground Handling Services Srinagar Pvt Ltd
11.2022 - 09.2023
Assistant Supervisor
Trikuta Travel Planners
03.2021 - 07.2021
Computer Operator
Kashmir Institute of Medical Sciences &Technology
01.2021 - 03.2021
Duty Supervisor
Valley Fliers Services
11.2019 - 06.2020
Shift Manager
Devyani International
05.2018 - 10.2019
Counter Executive
The Waterfall Cafe
04.2009 - 05.2018
MBA - Operations Management
INDIRA GANDHI OPEN UNIVERSITY
Bachelor of Arts - General Studies
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Diploma In A Computer Application - General All
Milat Institute Of Electronics & IT