Summary
Overview
Work History
Education
Skills
Timeline
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HILDE NIEHUS

HILDE NIEHUS

Indianapolis

Summary

Dedicated and customer-focused professional with over 3 years of experience in food service and 2 years in cashiering. Proven ability to deliver exceptional service in fast-paced environments, with hands-on experience at reputable establishments including Festiva, Ritz Charles, and Hubbard & Cravens. Skilled in table service, barista operations, and high-volume customer interaction. Currently pursuing a Bachelor's degree in Nursing, bringing a strong work ethic, attention to detail, and a passion for helping others to every role. Hardworking professional with proven relationship-building and time management skills.

Overview

2
2
years of professional experience

Work History

Server

Ritz Charles Catering Company
Carmel
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Delivered food and beverages efficiently, catering to customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards, and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
  • Provided exceptional customer service during high-volume catering events.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Set up and maintained dining areas for elegant events and functions.
  • Maintained cleanliness and organization of dining areas throughout events.

Barista

Hubbard & Cravens
Indianapolis
07.2023 - 07.2024
  • ADC is fully bar trained.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor, and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Understanding of handling cash and coins.
  • Prepared espresso-based beverages and specialty drinks to customer specifications.
  • Maintained cleanliness and organization of work area during busy shifts.
  • Assisted customers with menu selections and provided product recommendations.
  • Operated coffee equipment, ensuring quality and consistency in every drink served.
  • Collaborated with team members to streamline service during peak hours.
  • Managed inventory by restocking supplies and notifying management of shortages.

Education

Bachelor of Science - Bachelors of Science in Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2028

GED -

North Central Highschool
Indianapolis, IN
01.2024

Skills

Patient care

  • Basic life support
  • Effective communication
  • Team collaboration
  • Customer service
  • Food safety practices
  • Time management
  • Point of sale (POS) system operations
  • Inventory management
  • Wine service
  • Strong work ethic
  • Dietary restrictions knowledge
  • Positive and professional
  • Effective customer upselling
  • Table setting knowledge
  • Food running
  • Beverage preparation
  • Performance improvement
  • Table bussing
  • Multitasking and organization
  • Cleanliness standards

Timeline

Server

Ritz Charles Catering Company
08.2023 - Current

Barista

Hubbard & Cravens
07.2023 - 07.2024

Bachelor of Science - Bachelors of Science in Nursing

Ivy Tech Community College of Indiana

GED -

North Central Highschool

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HILDE NIEHUS