Hildy Ryan
Connersville
Summary
Dynamic legal professional with extensive experience at Seneca Stone Law, excelling in legal research and compliance adherence. Proven track record in claims management and effective communication, successfully drafting legal documents and developing litigation strategies. Recognized for maintaining documentation accuracy and delivering exceptional customer service in high-pressure environments.
Overview
31
31
years of professional experience
Work History
Tribal Advocate / Legal Coordinator
Seneca Stone Law
05.2016 - 08.2025
- Tribal advocates for families throughout the country.
- Point of contact for all legal matters dealing with the Haudeosauee Federal Marshals.
- Drafted correspondence related to legal matters, such as treaties, federal statutes, state laws, and ICWA for subpoenas, discovery requests, and motions.
- Maintained an organized system for tracking active cases to ensure timely completion of tasks.
- Assisted in the development of litigation strategies for cases involving a variety of areas of law.
- Reviewed applications for accuracy and completeness in accordance with applicable laws.
- Conducted research on relevant regulations and statutes.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Composed and revised legal documents, letters, depositions and court documents.
- Handled confidential information with discretion and integrity.
- Communicated with clients regarding legal procedures and requirements.
Auto Liability Adjuster
GEICO
Poway
01.2021 - 07.2023
- Evaluated auto liability claims for coverage and policy compliance.
- Investigated accident reports and collected statements from involved parties.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Trained new adjusters on proper handling procedures for auto liability claims.
- Prepared detailed summaries of each claim file including all pertinent information regarding coverage issues, liability determinations and damages calculations.
- Reviewed police reports, witness statements, accident reconstruction reports and other documents related to an incident.
- Applied personal judgment in evaluating legal status of claims and interacting with claimants to minimize company liability and alert legal department of risky claims.
Manager
Sonny Cool
08.2012 - 01.2021
- Oversaw and managed all booked events.
- Maintained relationships with recording studios, artists, and non-profit organizations.
- Led team meetings to discuss goals and improve communication.
- Developed operational procedures to streamline workflow processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Owner
E-bay Store
05.2012 - 05.2020
- Managed inventory levels and ensured product availability for online sales.
- Developed marketing strategies to attract customers to the online store.
- Handled customer inquiries and resolved issues through effective communication.
- Designed product listings with engaging descriptions and high-quality images.
- Analyzed sales trends to optimize pricing and product offerings.
- Coordinated shipping processes to ensure timely delivery of orders.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed market trends to identify new business opportunities.
Sr. P&C Claims Adjuster and Multi-lines Claims Consultant
Independant
San Diego
05.2010 - 04.2016
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Gathered information from various third parties to determine claim acceptability.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Decreased loss ratios through fair and timely claim processing.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Completed required investigations on referred files within established timeframes.
Loan Officer
Vantage Point Bank
Remote
02.2013 - 07.2014
- Evaluated loan applications for creditworthiness and risk assessment.
- Communicated loan terms and conditions to customers clearly and effectively.
- Provided guidance on mortgage options, repayment plans, and interest rates.
- Maintained accurate records of loan transactions and client communications.
- Educated clients about the mortgage application process and required documentation.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Managed pipeline for originated loans through closing and complete required management reports.
- Monitored changes in relevant federal regulations related to lending practices.
Escrow Officer and Notary for Loan Documents
Park Escrow
San Diego
02.2009 - 07.2012
- Worked with lenders on any issues that may have come up during the escrow process.
- Scheduled and went to business lunches and dinners with agents.
- Always made sure that all files maintained proper documentation.
- Handled all of the legal issues in the office.
- Managed escrow transactions from initiation to closing.
- Reviewed and prepared escrow documents for accuracy.
- Coordinated communication between buyers, sellers, and lenders.
- Ensured compliance with regulatory requirements and company policies.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Monitored closing activities to ensure timely completion of all transactions.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Provided customer service to clients regarding questions about their escrow accounts or transactions involving them.
Property Inspector
Rapid Survey Group
San Diego
01.2004 - 02.2009
- Identified potential hazards and recommended corrective actions to clients.
- Conducted thorough property inspections to assess condition and compliance.
- Documented findings using detailed reports and photographic evidence.
- Collaborated with clients to clarify inspection requirements and expectations.
- Reviewed property documentation to verify ownership and zoning regulations.
- Investigated the potential risk of property, determined the extent of the risk, and documented all underwriting concerns.
- Assessed the condition of roofs, walls, floors and foundations for signs of deterioration or damage.
- Evaluated landscaping elements such as fencing, walkways and retaining walls for compliance with regulations.
- Followed up on previously identified problems at inspected sites to confirm resolution.
- Documented findings with professional reports and correspondence, including corrective action recommendations to return properties to compliant status.
- Conducted detailed inspections of residential, commercial and industrial buildings.
- Performed HVAC inspections.
Multi-Lined Sr. Claims Adjuster
Contracted
Cincinnati
10.2005 - 01.2009
- Temporary & contract assignments.
- Handled homeowner's inspections, CAT, property supplements, ALE, PPUN, automotive liability, property, bodily injury, PIP, med pay, total loss, subrogation, gap, litigation, commercial liability, theft, child welfare, occupational accident, litigation, medical, short-term, long-term disability, and P&C.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation for processing claims.
- Mentored junior adjusters on effective claims handling and dispute resolution.
- Analyzed complex claims to identify potential fraud or inconsistencies.
- Prepared detailed reports summarizing findings and recommendations for management review.
- Ensured timely processing of claims by coordinating with internal departments.
- Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
- Advised colleagues regarding best practices when handling difficult cases or challenging circumstances.
- Prepared detailed reports outlining findings of investigation for review by management team members.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Communicated with medical providers to verify treatment details and costs.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Applied knowledge of insurance contracts principles in order to evaluate financial exposure related to each claim.
- Attended continuing education classes and seminars related to professional development within the field of Claims Adjusting.
Total Loss Representative
Household Automotive
San Diego
06.2002 - 01.2004
- Evaluated total loss claims for accuracy and compliance with company policies.
- Adhered to established procedures for handling sensitive information securely.
- Determined the appropriate course of action for each claim based on insurance policy coverage.
- Collaborated with other departments within the organization in order to resolve customer issues quickly and efficiently.
- Maintained accurate records of all activities relating to assigned claims files.
- Communicated effectively with clients via telephone, email, or written correspondence.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Sr. Claims Adjuster
Ward North America
San Diego
08.2001 - 06.2002
- Managed complex claims involving multiple parties and extensive documentation.
- Reviewed medical reports and estimates to assess claim validity.
- Maintained detailed records of claim investigations and resolutions for audits.
- Participated in mediations and arbitrations as necessary in order to ensure equitable outcomes for all parties involved.
- Applied knowledge of insurance contracts principles in order to evaluate financial exposure related to each claim.
- Advised colleagues regarding best practices when handling difficult cases or challenging circumstances.
- Prepared detailed reports outlining findings of investigation for review by management team members.
- Interacted with attorneys representing both insureds and carriers during litigation proceedings.
- Drafted correspondence including letters, memos, emails and other documents related to the claims process.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
Claims Adjuster
Inspire Claims Management
San Diego
08.2000 - 08.2001
- Evaluated insurance claims for accuracy and compliance with company policies.
- Reviewed medical records and repair estimates to assess claim validity.
- Maintained detailed records of claims activities and correspondence in the system.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Gathered information from various third parties to determine claim acceptability.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
Auto Liability Adjuster
Geico Insurance Company
Poway
12.1998 - 06.2000
- Evaluated auto liability claims for coverage and policy compliance.
- Investigated accident reports and collected statements from involved parties.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Trained new adjusters on proper handling procedures for auto liability claims.
- Prepared detailed summaries of each claim file including all pertinent information regarding coverage issues, liability determinations and damages calculations.
- Reviewed police reports, witness statements, accident reconstruction reports and other documents related to an incident.
- Applied personal judgment in evaluating legal status of claims and interacting with claimants to minimize company liability and alert legal department of risky claims.
Sr. Recovery Officer
Johnson & Rountree, INTL
Solana Beach
09.1997 - 08.1998
- Investigated customer financial situations for potential solutions or resolutions.
- Utilized skip tracing techniques to locate missing debtors when necessary.
- Achieved monthly collection targets through effective negotiation techniques.
- Managed high-volume call lists to contact debtors and secure payments.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Coordinated with legal departments for accounts requiring further action.
- Conducted financial reviews to assess debtor ability to pay outstanding debts.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
CEO
Union Telephone Company
Poway
03.1994 - 09.1997
- Guided financial planning and resource allocation for sustainable development.
- Developed company policies to align with industry standards and regulations.
- Mentored executive team members to strengthen leadership capabilities.
- Promoted a culture of transparency and accountability within the organization.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed and implemented strategic business plans to increase company profitability.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Developed strategies for improving customer service standards throughout the company.
Education
Texas All Lines Adjusters License - Insurance
Online Course
Texas01.2115
Federal NMLS - Banking and Finance
Online Course
California 01.2013
Bartending/Mixology -
United Bartending Schools of America
Cincinnati, OH01.2012
Ohio license for Accident & Health, Life - Insurance
Online Course
Ohio01.2012
Notary Public - Banking And Finance
State of California
California 01.2009
Business Administration - Business Administration
University of Cincinnati
Cincinnati, OH12-2008
Skills
- Legal research
- Customer service
- Claims management
- Compliance adherence
- Documentation accuracy
- Effective communication
Timeline
Auto Liability Adjuster
GEICO
01.2021 - 07.2023
Tribal Advocate / Legal Coordinator
Seneca Stone Law
05.2016 - 08.2025
Loan Officer
Vantage Point Bank
02.2013 - 07.2014
Manager
Sonny Cool
08.2012 - 01.2021
Owner
E-bay Store
05.2012 - 05.2020
Sr. P&C Claims Adjuster and Multi-lines Claims Consultant
Independant
05.2010 - 04.2016
Escrow Officer and Notary for Loan Documents
Park Escrow
02.2009 - 07.2012
Multi-Lined Sr. Claims Adjuster
Contracted
10.2005 - 01.2009
Property Inspector
Rapid Survey Group
01.2004 - 02.2009
Total Loss Representative
Household Automotive
06.2002 - 01.2004
Sr. Claims Adjuster
Ward North America
08.2001 - 06.2002
Claims Adjuster
Inspire Claims Management
08.2000 - 08.2001
Auto Liability Adjuster
Geico Insurance Company
12.1998 - 06.2000
Sr. Recovery Officer
Johnson & Rountree, INTL
09.1997 - 08.1998
CEO
Union Telephone Company
03.1994 - 09.1997
Texas All Lines Adjusters License - Insurance
Online Course
Federal NMLS - Banking and Finance
Online Course
Bartending/Mixology -
United Bartending Schools of America
Ohio license for Accident & Health, Life - Insurance
Online Course
Notary Public - Banking And Finance
State of California
Business Administration - Business Administration
University of Cincinnati