Hillary Houston
Indianapolis,IN
Summary
Results-driven technical writer with a strong background in quality assurance, document management, and process optimization. Proven ability to analyze complex data and develop effective solutions. Skilled in HTML, CSS, and JavaScript, with a passion for building responsive and user-friendly websites and frontend web applications. Strong communication and problem-solving skills, with a commitment to staying up-to-date with the latest industry trends and technologies. Eager to learn, consistently improving skills and delivering quality work. I hold the CompTIA Security+ Certification as well as the Google Cybersecurity Professional Certificate.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MSAT Technical Writer
INCOG BioPharma Services
09.2024 - Current
- Develop, author, and maintain a wide variety of technical documents, including but not limited to Process Flow Diagrams, Summary Reports, Process FMEAs, Master Batch Records, Bill of Materials, and Processing Forms
- Ensure all documentation is compliant with GMP standards and meets regulatory requirements, particularly for Process Performance Qualification and Continuous Process Verification
- Work closely with MSAT engineers, project teams, and clients to gather necessary technical information, and facilitate effective communication
- Translate technical data and process monitoring results into comprehensible reports, identifying trends, proposing actions, and supporting troubleshooting efforts with clear, actionable documentation
- Establish and maintain documentation standards to ensure consistency across all technical documents
- Create user manuals, training guides, and other support materials to aid in the onboarding and ongoing education of staff regarding GMP manufacturing processes and protocols
Document Control Specialist
Berry Global, Inc.
06.2022 - 09.2024
- Review new or revised Customer Specifications for manufacturability, approve and forward to Corporate Sales Office to be vaulted in File Net
- Coordinate with internal and external customers regarding revised or newly implemented documents
- Responsible as document and change control focal point for the plant - plant wide interface and responsibility for all incoming and outgoing documentation
- Coordinate the Change Control system by coordinating with the customer and internal departments
- Maintain, revise and create Control Plans
- Ensure that new documents are created and that existing documents are controlled as required
- Maintain a Master List of all controlled documents within the plant
- Ensure that notification of new or revised documents is performed in a timely manner
- Maintain the document archival system
- Write, train and follow procedures
- Coordinate the Internal Audit team
- Generate the Internal Audit Schedule; ensure that audits are performed in a timely manner and reported as appropriate
- Provide support and representation during external audits
Quality Associate
OrthoAmerica
01.2022 - 05.2022
- Promote and ensure good documentation practices are followed in the completion of batch records and performs final batch record review, including internal document control and verifications of records
- Communicate with all groups in the plant, including Maintenance, Machine Technicians, Operators and Production Supervisors in an effort to run a consistent quality product
- Perform or review product audits on non-conforming ware and in process production using the company or customer defined AQL standards, quality plans and any applicable sampling strategy
- Perform the necessary Quality Assurance and SPC testing procedures on samples, accurately recording information consistent with the department format
- Follow all Federal, Regulatory, Safety regulations and current Good Manufacturing Practices
- Support Data entry and System verification activities for Daily Holds for Inventory, Production Scrap and QA defect tracking database, and performs data analysis of internal product defect data and process non-conformances to identify trends
Quality Assurance Specialist
ADT Security Services
07.2021 - 02.2022
- Balancing technician schedule efficiency and productivity given customer expected arrival times
- Ensuring customer appointment times are met
- Reprioritization of jobs as required to meet customer commitments
- Providing timely customer notification on appointment changes or delays
- Strategic planning of schedule concerning technician skill set, training and time off
- Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries
- Providing of daily communication between technicians, customers, management and other ADT support centers through various communication channels
- Dispatch of technicians to emergency customer requests after hours and facilitation of technician timely response
- Various administrative duties such as on time arrival tracking, in order to best support local branches and promote an increase level of customer satisfaction
Quality Assurance Technician
Arbonne
06.2020 - 07.2021
- Determine if physical attributes for Finished Goods are within specification
- Perform inspections as directed on Finished Good Release Record
- Determine if the lot is within the specification range for each physical test
- Document results as part of the Quality product release process
- Provide data for complaint disposition (qualified or disqualified)
- Perform AQL inspections of product as directed by Quality Customer, Manager
- Document findings from inspections in Oracle Service Cloud software
- Manage the retain process
- Collect retains as described by Finished Good Release Record
- Perform monthly, rotating GMP audit, for warehouse
- Make supervisor aware of any non-conformances immediately
- Perform quality duties for kitting and over-labeling activities
- Release or reject line for kitting or over-labeling
- Determine status of completed activities (release, reject or rework)
- Coordinate samples shipment from TPM and customer service- as needed
Quality Assurance Technician
Berry Plastics Corporation
07.2016 - 06.2020
- Promote and Ensure good documentation practices are followed in the completion of batch records and performs final batch record review, including internal document control and verifications of records
- Communicate with all groups in the plant, including Maintenance, Machine Technicians, Operators and Production Supervisors in an effort to run a consistent quality product
- Perform or review product audits on non-conforming ware and in process production using the company or customer defined AQL standards, quality plans and any applicable sampling strategy
- Perform the necessary Quality Assurance and SPC testing procedures on samples, accurately recording information consistent with the department format
- Follow all Federal, Regulatory, Safety regulations and current Good Manufacturing Practices
- Support Data entry and System verification activities for Daily Holds for Inventory, Production Scrap and QA defect tracking database, and performs data analysis of internal product defect data and process non-conformances to identify trends
Learning and Development Associate
Xerox for Eli Lilly
02.2012 - 05.2016
- Supported Eli Lilly employees domestically and internationally
- Responded to requests for all levels of training courses
- Processed urgent requests within two hours
- Creation and revision management of training and development courses
- Supported a local team of ten staff members
- Averaged a 99% accuracy rating and a 97% timeliness rating
- Processed training histories, troubleshooting and general support
- Provided customer service through dispatching and routing phone and email correspondence
- Acted as the first point of contact for visitors scanning and signing in for entry
- Processed rosters for employee training
- Filed and maintained training records
- Booked rooms for training, meetings, and conferences
- Conducted event coordination
- Provided high levels data entry in SAP system
Education
Computer Software Engineering -
Coding Temple
06.2024
MBA - Human Resources and Engineering Management
University of Southern Indiana
Evansville, IN01.2019
Master of Science - Legal Studies, General
National Paralegal College
Phoenix, AZ01.2016
Bachelor of Science - Kinesiology
Indiana University-Purdue University
Indianapolis, IN01.2012
Skills
- Documentation and technical writing
- Editing and proofreading
- Effective writing
- Document formatting
- Instruction writing and process documentation
- Collaborative writing
- HTML, CSS, JavaScript basics
- Agile methodology
- Adherence to high customer service standards
- Exceptional multitasking capabilities
- Cybersecurity fundamentals
- Adult learning principles
Certification
- Google Cybersecurity Professional Certificate
- CompTIA Security+ ce Certification
Personal Information
Title: MSAT Technical Writer
Timeline
MSAT Technical Writer
INCOG BioPharma Services
09.2024 - Current
Document Control Specialist
Berry Global, Inc.
06.2022 - 09.2024
Quality Associate
OrthoAmerica
01.2022 - 05.2022
Quality Assurance Specialist
ADT Security Services
07.2021 - 02.2022
Quality Assurance Technician
Arbonne
06.2020 - 07.2021
Quality Assurance Technician
Berry Plastics Corporation
07.2016 - 06.2020
Learning and Development Associate
Xerox for Eli Lilly
02.2012 - 05.2016
Computer Software Engineering -
Coding Temple
MBA - Human Resources and Engineering Management
University of Southern Indiana
Master of Science - Legal Studies, General
National Paralegal College
Bachelor of Science - Kinesiology
Indiana University-Purdue University
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