Summary
Work History
Skills
Technical Skills - Salesforce
Timeline
Generic

Hima Bindu

Summary

Having 4+ years Dynamic Salesforce Senior Admin and mid developer with SEIU, adept at driving business transformation through innovative solutions. Expert in Apex programming and workflow automation, I enhance data integrity and user experience while fostering team collaboration. Successfully implemented custom Salesforce features, significantly improving operational efficiency and reporting capabilities.

Work History

Salesforce Senior Admin/mid developer

SEIU
  • Involved in the requirement gathering and implementing the new case process (Sales Cloud) redesign and enforcing best practices like refactoring the existing code base and providing inputs
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
  • Customized and implemented Web-Case and Email-Case features in the Community Portal
  • Created a Custom Content Layout for Salesforce Communities using Lightning Web Components (LWC)
  • Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups, Queues, security, and sharing rules
  • Worked extensively on Process Builders, Workflows, Validation Rules, Profiles, Roles, Page Layouts, Email services and Sharing Rules to drive Key Business decisions
  • Customized Marketing application to create a web to lead forms, Campaign to lead forms, assigning tasks, and managing workflows
  • Preparation of Outbound Change set for the Deployment and ensuring all the pre-deployment and post-Deployment tasks are documented
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Proficient in working with VS Code and Force.com Plug-in for writing business logic in Apex programming language
  • Performed data migration and Data Validation using Informatica on demand and data loading using Data Loader, Import Wizard
  • Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards
  • Worked on JIRA tool for creating Stories and Sprint Planning and to work on Backlog Stories
  • I’m responsible for customizing Salesforce to meet business needs, such as creating custom objects, fields, and page layouts, defining workflows and approval processes, and creating reports and dashboards

Salesforce Lightning Admin

Takara
  • I will manage and maintain data quality in Salesforce, including importing and exporting data, data cleansing, and creating data validation rules
  • Creating and managing User Accounts, Roles, Profiles, and Permissions, as well as providing user support and training
  • Integrating Salesforce with other systems and automating business processes using tools such as Flows, Workflow Rules, and Apex Triggers
  • Creating and maintaining reports and dashboards to provide insights into Salesforce data and performance
  • Maintaining and upgrading Salesforce, including installing and testing new releases and managing sandbox environments
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Performed maintenance checks, bug fixes, and resolved production issues under deadlines
  • Developed various Custom Tabs and Components
  • Developed Custom Objects, Custom Reports Tabs, and Components and configured the Analytic Snapshots to dump the data regularly for the sales performance and lead generation statistics
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, email templates, and Approval Processes for automated alerts, field updates, and Email generation
  • Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers
  • Created different profiles and permissions based on the roles in the organization
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com involving Service and Sales Cloud Objects
  • Used it to read, extract, and load data from comma-separated values (CSV) files
  • Tested on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities
  • Created the page layouts, record types, pick lists, dependent Picklists, and junction objects to establish the connectivity among objects
  • Reporting, tracking, and determining the priority of reporting bugs in JIRA
  • Worked with the user group for requirement gathering throughout the planning and implementation
  • Worked with Validation Rules, Workflow, Flows, Approval Processes, and Reports, and Dashboards
  • Specified user access levels for each database segment to protect database integrity and company information
  • Created and deployed Several Reports using the confidential platform
  • Responsible for performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate into ongoing business activities

Skills

  • Salesforce
  • Salesforce administration
  • Apex programming
  • Data migration
  • Workflow automation
  • Business process analysis
  • User training
  • Customer data management
  • Reporting and analytics
  • Problem solving
  • Team collaboration
  • Project management
  • SDLC processes
  • Scrum
  • Lightning Pages
  • Flexi Pages
  • Flows
  • Validation Rule
  • Approval Process
  • SOQL
  • SOSL Queries
  • Objects
  • Workflows
  • Approvals
  • Formulas
  • Automation
  • Validation Rules
  • Relationships
  • Page Layouts
  • Email Templates
  • Roles
  • Profiles
  • Reports
  • Dashboards
  • Security and sharing rules
  • AppExchange
  • Apex Data Loader
  • Data Security
  • User Management
  • Process Builder
  • Flow Builder
  • App Builder
  • Lightning Experience
  • Customization Actions
  • Email to Case
  • Escalation Rules
  • Sharing Rules
  • Assignment Rules
  • Platform Events
  • Software debugging

Technical Skills - Salesforce

Lightning Pages, Flexi Pages, Flows, Validation Rule, Approval Process, SOQL & SOSL Queries, Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Security and sharing rules, AppExchange, Apex Data Loader, Salesforce Platform (Sandbox-Configuration type), Data Security, User Management, Process Builder, Flow Builder, Workflows, Approval Processes, App Builder, Lightning Experience, Customization Actions, Profiles, Roles, Email to Case, Web to Case, Chatter, Email Templates, Schema Builder, Escalation Rules, Sharing Rules, Assignment Rules, Platform Events

Timeline

Salesforce Senior Admin/mid developer

SEIU

Salesforce Lightning Admin

Takara

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Hima Bindu