Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Languages
Timeline
Generic

Hima Bindu Buddha

Hyderabad

Summary

Highly Experienced RPA professional with 4+ years of experience in managing and monitoring robotic process automation, specializing in UiPath & Blue Prism Control room operations. Proven ability to ensure bot availability, troubleshoot issues and optimize performance within a dynamic environment. 10+ Years of total experience which includes the rest 5+ years of experience in commercial insurance as a Subject Matter expert (SME)

Overview

11
11
years of professional experience
1
1
Certification

Work History

RPA Control Room Lead

COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad
10.2019 - Current
  • Control Room Management: Access provisioning, License management, Process/BOT onboarding, Adding or upgrading packages, Password management, Audit reporting and Scheduling Jobs.
  • Monitoring and Troubleshooting: Monitoring the BOT performance, identify and resolve issues, ensure bot availability, creating incidents with the respective teams based on the issues.
  • Team Management: Leading a team of 12 members, Managing and overseeing the operations of an RPA Control room, ensuring the smooth functioning of automated processes. Providing guidance and support to junior team members, fostering a collaborative and productive environment and handled all the team related issues and reports as monthly performance report, shift allocations and NSA report.
  • Collaboration: Working closely with other teams, such as development, business analysts and operations to ensure seamless integration of RPA solutions.
  • Process Optimization: Reduced BOT downtime by 15% by implementing proactive monitoring and troubleshooting strategies.
  • Managed user access for 150+ users within the RPA control room environment.
  • Generated audit reports on a weekly (WSR) and monthly basis, ensuring compliance and transparency.

Subject Matter Expert

COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad
08.2014 - 10.2019
  • Manually processing the insurance policies under commercial insurance.
  • Worked on insurance coverages like Add/Amend/Delete Commercial Auto, Commercial Location, additions for Auto & location, Cancel/Rewrite the policy and other endorsements.
  • Worked as an auditor to do the quality check of the policies processed by the team members.
  • Provided KT to new team consists of 10+ associates and qualifying them for the processing.

Education

Master's - Business and Finance

ST. AUGUSTINE COLLEGE
Hyderabad
01.2016

Skills

  • UiPath
  • Blue Prism
  • Incident management
  • Team leadership
  • RPA management
  • Training and mentoring

Certification

UiPath Developer Foundation Diploma, Certified

Roles And Responsibilities

  • Led the team in conversion of automation from Blue Prism to UiPath tool and the recent conversion to UiPath cloud environment.
  • Monitoring production bots and acting on failed and long running bots.
  • Assigning ticket to L2 team if code changes or troubleshoot is required.
  • Onboarding new bot in orchestrator and attending new Process handover meeting.
  • Communicating with Change, Dev and L2 for resolving the issue.
  • Reset the password if it's expiring and document all password age.
  • Updating Asset, Package, Process, Machines, Users and Triggers as per the ticket from teams.
  • Owning more auto generated tickets and resolving in Service now.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1

Timeline

RPA Control Room Lead

COGNIZANT TECHNOLOGY SOLUTIONS
10.2019 - Current

Subject Matter Expert

COGNIZANT TECHNOLOGY SOLUTIONS
08.2014 - 10.2019

Master's - Business and Finance

ST. AUGUSTINE COLLEGE

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Hima Bindu Buddha