Project # 3, Project Title : MUFG GLOBAL SERVICE PRIVATE LIMITED, Client : MUFG GLOBAL SERVICE PRIVATE LIMITED, Role : Senior Analyst, Description:, MUFG Global Service Private Limited (MG5 India) is the Global Capability Center of Mitsubishi UFJ Financial Group (MUFG), one of the world's largest financial institutions. MG5 India provides technology, operations, analytics, and shared services support across global business functions, enabling digital transformation, operational excellence, and enterprise technology solutions for MUFG's worldwide operations., Roles & Responsibilities, Workday Integrations, Managed and supported enterprise Workday integrations across Payroll, Benefits, Recruiting, Compensation, and Third-Party Vendors., Monitored production integrations and resolved failures using Integration Monitoring Dashboard (IMD)., Coordinated integration migrations, testing, deployment activities, and production validations., Performed root cause analysis for integration failures and implemented preventive solutions., Supported integration decommissioning projects and documentation updates., Workday Security & IAM, Administered Workday security roles, domains, and business process security policies., Managed ISU (Integration System User) accounts and service account lifecycle processes., Executed periodic password rotations for Workday and SFTP service accounts in compliance with SOX and security requirements., Participated in security audits and ensured adherence to enterprise IAM controls., Investigated authentication and SSO-related access issues., HR Reporting & Analytics, Developed and maintained complex Workday reports using Advanced, Matrix, and Composite Reporting., Analyzed employee data and generated custom reports for HR, Payroll, Compliance, and business stakeholders., Created data validation reports and reconciliation reports to support integration testing., Provided data insights and reporting solutions for business requirements., Production Support & Incident Management, Managed technical incidents, service requests, and production support activities using ServiceNow., Collaborated with vendors and internal stakeholders to troubleshoot and resolve critical HR system issues., Prepared work notes, root cause analysis documentation, and knowledge articles., Supported release management, change management, and deployment activities., SFTP & Vendor Management, Managed secure file transfer (SFTP) connections and service account administration., Coordinated SFTP password rotations with internal teams and external vendors., Supported IP whitelisting, connectivity testing, and secure data transmission requirements., Maintained audit-ready documentation for integrations and vendor connectivity., Process Improvement & Automation, Developed SOPs and operational procedures for Workday integrations and security processes., Improved monitoring capabilities through dashboard enhancements and operational reporting., Streamlined manual operational processes through automation and standardization initiatives., Maintained technical documentation, migration plans, rollback plans, and release artifacts., Compliance & Audit Support, Ensured compliance with SOX, IAM, and information security policies., Maintained audit evidence and controls documentation., Participated in access reviews, control validations, and audit remediation activities., Supported risk assessments related to HR technologies and integrations., Key Achievements, Successfully managed and supported multiple global Workday integrations across HR, Payroll, Benefits, and third-party vendors., Implemented secure password rotation processes for Workday ISU and SFTP service accounts., Reduced operational risks through integration monitoring enhancements and proactive issue resolution., Created audit-ready SOPs and documentation supporting SOX and IAM compliance requirements., Led integration migration and decommissioning activities with minimal business impact., Collaborated with global teams across Americas, EMEA, and APAC regions to support critical HR technology initiatives.