Summary
Overview
Work History
Education
Skills
Languages
Achievements and Activities
Strengths
Timeline
Generic

Himabindu Bagi

Hyderabad

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues to make contribution to the organization and to develop new skills and share knowledge while interacting with others and achieve new heights.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Amazon
Hyderabad
07.2023 - 09.2023
  • Having 4 years of Professional experience.
  • Respond to customer inquiries in a timely and professional manner, via phone, email, and chat.
  • Handle and process customer returns, refunds and exchanges within Amazon seller central guidelines.
  • Collaborate with internal teams to address complex customer issues and escalate when necessary.
  • Offering product recommendations based on customer preferences.
  • Helping with issues related to Amazon's website, Prime services, and digital devices.
  • Monitoring and managing customer feedback and taking proactive measures to maintain positive brand perception.

HealthCare Examiner

SS&C Technologies
Hyderabad
05.2022 - 01.2023
  • Evaluate all claim and policy information and investigate all details for insured client for various line of business and ensure applicable coverage of individual.
  • Abided by the laws and regulations associated under HIPAA and patient confidentiality.
  • Processing Claim payments from all Line of Business consistently meeting production goals and quality standards.
  • Handled claims such as Assisted Living Facility, Skilled Nursing Home, Medicare, Medicaid, Hospice Etc.
  • Assisting new hires on job responsibilities, which increases office productivity.
  • Manage claims, route/queues, within specify turn- around time parameters.
  • Ensure follow-up on pending claims

Customer Service Executive

Examity Online India
03.2019 - 12.2020
  • (EXAMITY)
  • Proctoring examinations as and when scheduled either through automated roster or manual schedules
  • Helping Students complete the prerequisites of the exam
  • Validating and verifying the identity of Student before taking the examination
  • Report any technical issues during the exam to the technical support team with full details
  • Resolving the issues remotely using different Tools/applications like Zendesk
  • GoToMeeting, Team viewer, Zoom, Slack, 8
  • 8 phone system
  • Uploading the complete video and content to the university by using Examity Cloud
  • Maintains an accurate shift report and Met performance benchmarks in speed and accuracy
  • Provided daily and detailed proctoring report to the Supervisor Team Lead.

Data Entry Operator

Webdizer software solutions
06.2017 - 08.2018
  • Word Press Web Pages Updating.
  • Facebook Company Pages Handling.
  • Content Writing for web pages.

Education

Bachelor of Technology - ECE

Vivekananda Group of Institutions
Hyderabad
09-2015

Skills

  • Telephone Handling
  • Multi-tasking, Strong Work Ethic
  • Actively interacted with client for better integrity
  • Claims investigations
  • Document Review
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)
  • Complaint Handling

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1

Achievements and Activities

  • Best Starter Award in April 2019.
  • Excellence Performance Award from Examity in February 2020
  • Executive member of cultural fest ANSANDHAN’13 in Vivekananda Group of Institutions in 2013.
  • Actively participated in various sports during school time.

Strengths

  • Quick learner with good grasping abilities.
  • Punctuality, Sincere, Determined and Diligent.
  • Ability to cope with different situations

Timeline

Customer Service Associate

Amazon
07.2023 - 09.2023

HealthCare Examiner

SS&C Technologies
05.2022 - 01.2023

Customer Service Executive

Examity Online India
03.2019 - 12.2020

Data Entry Operator

Webdizer software solutions
06.2017 - 08.2018

Bachelor of Technology - ECE

Vivekananda Group of Institutions

Similar Profiles

CREATE PROFILE
Himabindu Bagi